Global Auto Mall

Bait and Switch My daughter and I visited this dealership to lease. Long story short, we signed the paperwork drove the car away only to have them call us a week lat My daughter and I visited this dealership to lease. Long story short, we signed the paperwork drove the car away only to have them call us a week later to return the car because financing didn't go through for the lease but we were approved to purchase it for a 6 year loan for almost twice the monthly payment. All this after they ran the credit prior to and told us it was no problem. We returned the car and then had to hound them for the $1500 deposit to be returned which was paid in cash. After on month the check request form was found on the managers desk unsubmitted. This was my daughters first car and it was a nightmare. They tried to take advantaage of a young girl. Do not use this dealership. She subsequently went down the road and is driving a leased car with the same credit history! More

Helpful, personable service Antoine was an outstanding sales rep! He was knowledgeable, patient, took his time and never made us feel rushed. Outstanding customer service was Antoine was an outstanding sales rep! He was knowledgeable, patient, took his time and never made us feel rushed. Outstanding customer service was his goal and he surpassed that goal. While we were there buying our 2nd Sonata, we needed to have the power seat in our 2007 fixed; we didn't have an appointment but they were able to service the the seat, they checked the car out, and they also washed the car! While the old car was being serviced, Antoine explained many of the features of the new car; he even took the time to set my cell phone up with the blue tooth. Global was the only stop we made which was worth the trip (about 45 minute). More

Made my car purchasing experience easy & stress free My sales representative, Julio Ruiz, was excellent! He helped me to identify the best opportunities available which might meet my needs. I never felt My sales representative, Julio Ruiz, was excellent! He helped me to identify the best opportunities available which might meet my needs. I never felt pressured or that I was taking up too much of his time. He was always patient while I worked through my decision making process with his willing and generous assistance. I ended up purchasing a higher end model largely because Julio made me comfortable exploring all of my options. You have a gem in Julio, I hope you are taking as good care of him as he took of me. More

Nice job Global This is the third car I bought from Global. Two of the cars... we dealt with Chris Santos. He was knowledgeable, friendly, and diligent. We left This is the third car I bought from Global. Two of the cars... we dealt with Chris Santos. He was knowledgeable, friendly, and diligent. We left with our new Sonata that day and I love it. I did want leather seats and brought it back several days later, I was given a loaner car while they did the job. Well-done. Their service department is very good, clean waiting rooms, fresh fruit and coffee and well organized. Buying a car is a costly proposition but it is more pleasant when done here. More

A great experience. The service was excellent. Great accommodations, comfortable waiting area, clean restroom. Good coffee and my vehicle was ready at the specified tim The service was excellent. Great accommodations, comfortable waiting area, clean restroom. Good coffee and my vehicle was ready at the specified time. Thank you for your professionalism. More

Family-Friendly We leased a car and the sales representative, Harold, was very friendly and sociable. He took the time to explain all the aspects of the lease to us a We leased a car and the sales representative, Harold, was very friendly and sociable. He took the time to explain all the aspects of the lease to us and present us with the options that we asked from him. In the end, we were very happy with the end product of a 2014 Hyundai Elantra. More

Purchase Wranger for my son and it was terrific experience My son was home from college and we had to deal that day. We explained that to Ray Azarcon and he assured us he would do his best to get us the vehicl My son was home from college and we had to deal that day. We explained that to Ray Azarcon and he assured us he would do his best to get us the vehicle we needed the same day. He did just that !!!! More

Very Happy Thank you. Ray Zarcon. For your help in buying my New. 2015 Equinok ,, You understand what I needed and looking for you worked hard and got it dow Thank you. Ray Zarcon. For your help in buying my New. 2015 Equinok ,, You understand what I needed and looking for you worked hard and got it down . You made me very happy and I love the new car . It was a pleasure working with Ray and. Global Auto Mall Thanks. Ray More

Very pleasant and professional to deal with My Sales Representative, Vinnie Moya, was very pleasant and professional to deal with. In fact, everyone from the credit department to the service de My Sales Representative, Vinnie Moya, was very pleasant and professional to deal with. In fact, everyone from the credit department to the service department was too. Going through TrueCar.com was easy and avoided most (but not all) of the typical car buying hassle. My car had to be picked up “at the docks” and was delivered in a few days on-time. Vinnie spent a nice amount of time explaining the features of the car. This is a very positive overall review, but I want to mention there were a couple issues. First, a small clip was missing from a trunk netting on the new car. I was promised it but I knew it wasn’t likely to every come (honestly, it’s so minor). Secondly, because of a Global Auto Mall computer problem, part of my credit info was accidentally sent to Chrysler in addition to Kia (I bought a Kia) which triggered some interesting correspondence from Chrysler. The bottom line is that I would definitely buy from Vinnie Moya and Global Auto Mall again (and that’s meaningful because I live 35 miles away). More