Global Auto Mall

Three years ago I leased a JEEP Grand Cherokee from Three years ago I leased a JEEP Grand Cherokee from Chris S and the entire process was so pain free that I joked toward the end of the lease with my Three years ago I leased a JEEP Grand Cherokee from Chris S and the entire process was so pain free that I joked toward the end of the lease with my friends about how I’m praying he’s still there so I don’t have to go through the usual nonsense sometimes associated with purchasing a vehicle. When I returned to the dealership to find him I was stoked and as expected I was able to get myself in a new car at a deal I consider fair without hassle. I’m in sales management myself and Chris really is top notch, I simply cannot state that enough. From getting you the deal you need, setting time expectations and even follow up after you’ve left to make sure you’re satisfied... he covers the bases. Here’s to hoping he’s still there’s in 2022 when I am due for another because as long as he is, I plan on coming back for JEEP number 3! More

Scammers Service Department took a 1 1/2 to replace a transmission. Be aware of receiving a dirty rental. Global Auto Mall loan out dirty cars to cover damage Service Department took a 1 1/2 to replace a transmission. Be aware of receiving a dirty rental. Global Auto Mall loan out dirty cars to cover damages and charge customers for damages. More

I came in for an oil change & the entire staff were great. Dan especially handled everything. He was awesome. He went over everything with me. After I left, I called back to ask a question. I got Dan's great. Dan especially handled everything. He was awesome. He went over everything with me. After I left, I called back to ask a question. I got Dan's voicemail & he returned my call immediately & answered my question. I'd just like to say Thanks Dan & the entire crew that helped me. Sincerely S. Rivera More

2019 Jeep Renegade Andrew Mack Andrew Mack is one of the best sales reps I have ever worked with! Andrew was extremely professional and did everything he could do to get me into my Andrew Mack is one of the best sales reps I have ever worked with! Andrew was extremely professional and did everything he could do to get me into my new lease. I had a 2017 Patriot (from Global) which was hit head on while parked in front of my home. I had to wait for my insurance co. to consider the Patriot a Total Loss before I could move forward. I visited Global on a Monday spoke with Andrew explained the situation, knowing he would not be making the sale that day, he still took the time to talk to us and work up some figures. When the Patriot was deemed a total loss on Friday, I went back to Global on Saturday to lease a new vehicle. Andrew took great care of me and got me into a Renegade for the same price point I was paying for the Patriot. The last month has been a nightmare for me and Andrew, without even knowing it made this part of my ordeal extremely easy to get through and I thank him for that! More

Very Professional Excellent service!!! I will definitely recommend Julio to all my friends & family. His service was excellent. Everything was very easy to understand. Excellent service!!! I will definitely recommend Julio to all my friends & family. His service was excellent. Everything was very easy to understand. One of the many reasons I would recommend Julio, is because he is very patient. He is truly a excellent salesman! Another reason I would recommend Julio is because he is very diligent. Works fast yet very careful with what he does. Julio did not make any mistake through my purchase. He will show you the best deals and show you what fits best for you. I recommend working with Julio. This decision is something I will not regret, and trust me, you won’t either. More

Buen servicio Julio Ruiz es un buen vendedor y muy Buen servicio Julio Ruiz es un buen vendedor y muy profesional Yo si tengo que comprar otro carro se lo compro a el .....me trató excelente Buen servicio Julio Ruiz es un buen vendedor y muy profesional Yo si tengo que comprar otro carro se lo compro a el .....me trató excelente More

Global Added $2000 in Invalid Buyout "Fees" At the end of our 3 year lease of a Tucson, an SUV we really liked, we queried Global Hyundai about purchasing the vehicle. The sum of our residual an At the end of our 3 year lease of a Tucson, an SUV we really liked, we queried Global Hyundai about purchasing the vehicle. The sum of our residual and sales tax was $177439. They however added numerous fees to up the total buyout to $19391. Ridiculous!! Turned us off totally that we are looking elsewhere. I would not deal in the future with Global Hyundai on Rte 22. More

Julio was excellent and listened to what we needed and delivered exactly what we wanted! Pure Joy to work with and will again in the future! delivered exactly what we wanted! Pure Joy to work with and will again in the future! More

A friend recommended GLOBAL and also recommended JHON,one of the salesmen.Without a doubt,the best sales experience and salesman I've ever had. of the salesmen.Without a doubt,the best sales experience and salesman I've ever had. More

Terrible service department - either thieves or incompetent I never do this, but this time I feel it is my responsibility to write this post. Beware of this dealership's service department is all I can say! T I never do this, but this time I feel it is my responsibility to write this post. Beware of this dealership's service department is all I can say! They are either crooks or completely incompetent - neither is a good option when you need to trust someone with something you know nothing about. My 2012 Hyundai Azera (a really awesome car that has service me well for many years) started making a clicking noise in the steering wheel areal. I took it to Global Hyundai to get it checked out. I didn't like the noise and was worried it was a safety issue. After charging me a $100 "assessment fee", I was told that my steering column needed to be changed and the cost was $2,133.54. I knew I needed to do it eventually, but didn't have it in my heart to spend this kind of $s on a 7 year old car, so I held off on the repair. When I told my brother about this issue, he decided to do a google search to see what comes up and found out that apparently this is a common issue in many Hyundai vehicles (including the Azera) - it's not the entire steering column, it's a $7 coupler. In fact, Hyundai even extended the warranty for the Sonata and Elantra to cover this repair. There was also a video on YouTube of how you can easily fix this yourself. I immediately called my service rep and even spoke to his boss David Karlstein. They both assured me that according to the parts list that they have the Azera does not have a coupler, but offered to charge me $249 to take a look if it does. I challenged them to do a little more due diligence and actually call Hyundai technical support - you know, they people who built the car and should be able to guide them on what parts the car has. They said they would do it but it's been 3 weeks - I didn't hear from them and they are NOT RETURNING ANY OF MY CALLS! So I called another Hyundai dealer and spoke to a service rep there. I described my issue and told him my car's make and model. He immediately (without the $100 diagnostics fee) said, "oh yes, it's a coupler and we will change it for you for $249). Needless to say, I made an appointment with that dealer and will NEVER step foot at Global Hyundai again! Again, I don't know if they are completely incompetent and don't know anything about the cars they are supposed to be experts in servicing OR if they are just complete crooks and were trying to swindle me for a $2,133 repair when it was only going to cost $249. It really doesn't matter since neither option is a good one! I did call Hyundai of North America to file a complaint, but the rest of you - be aware! More