Glenn Auto Mall Pre-Owned

I had a nice experience at Glenn Auto Mall. I had checked out multiple dealerships in the Lexington area that had the make and model of car I wanted. I set up the appointment with Elena, and she wor checked out multiple dealerships in the Lexington area that had the make and model of car I wanted. I set up the appointment with Elena, and she worked with me to test drive several different models of the same car I was interested in buying. They were already prepped and ready when I showed up. Very professional staff. I never felt pushed to make any decisions on the spot, and once I made the decision to buy the process was smooth. I would recommend Glenn Auto Mall to my friends and family. More

The service was great. I have never been to a car dealership that worked so hard to get me in a vehicle. I would recommend anybody to buy a vehicle there, Everybody was very nice. dealership that worked so hard to get me in a vehicle. I would recommend anybody to buy a vehicle there, Everybody was very nice. More

My fiancé and I were in the market for a new car, and I found one that I liked online, Scott called me, and was very helpful. We went to the dealership that night, and within a few hours he had us s and I found one that I liked online, Scott called me, and was very helpful. We went to the dealership that night, and within a few hours he had us sold on a 2011 Hyundai Sonata 2.0L T. We had a lot of things in the car that we were trading in, but that wasn't a problem, Scott gave us a loaner car to use for a few days, and he put everything from the old car into the new car. He did everything that we asked, and I would definitely recommend this dealer to anyone that I speak to, and I will tell them to ask for Scott!! Thanks for GREAT CUSTOMER SERVICE!!!!! Aaron Heitzhaus More

This is the third vehicle my family has bought from the Glenn Auto Group and the second Hyundai. Each time has been a great experience. This was the second time we have worked directly with James Henders Glenn Auto Group and the second Hyundai. Each time has been a great experience. This was the second time we have worked directly with James Henderson who by the way is great. He took his time listened to what we were looking for and gave us some options. After looking for a few minutes he took us to look at a certified pre-owned Hyundai Veracruz with low mileage still looking like a brand new vehicle. After a test drive and look at the vehicle history we decided that this was the vehicle for us. As we were in a bit of a hurry to pick someone up else where he took a bit of information and started the paper work process. About 20 minutes later the finance person (Elizabeth McKinley) called me with numbers for the length of loan I was looking for and they were with in just a few dollars of what I already had in mind. After picking the kids up from school we drove back out to Glenn where James already had the vehicle fully fueled, oil changed and temp tag made up for the vehicle. I then sat down with the finance person where we talked a bit got them to make a few concessions and arrived right at the number I was looking for. The whole process could not have been better, no pressure, and efficient (at other dealers I am use to spending a great deal of time while the sales person goes back and fourth between him and his manager trying to get the best deal possible, the process at Glen is streamlined so that a buyer does not have to endure all of that mess). In all total time spent at the dealer was less than an hour. Great job Glenn Team James and Elizabeth :) ***** More

We originally purchased a used vehicle and was not happy with it after taking it home. We notified the dealership immediately. They found us a new replacement vehicle that met our needs. We had great custom with it after taking it home. We notified the dealership immediately. They found us a new replacement vehicle that met our needs. We had great customer service and will definitely shop there for our next vehicle. Darryl went above and beyond to make sure we were satisfied. He was the most polite and honest man I have ever dealt with at a dealership. If I ask him a question that he didn't know, he told me he didn't know but he found the answer right away. More

I was very pleased with my experience at Glenn. I wasn't subjected to the back and forth treatment from the salesman and the "manager" like i have been at other dealerships. The price on the vehicle wasn't subjected to the back and forth treatment from the salesman and the "manager" like i have been at other dealerships. The price on the vehicle was great and it was a hassle free transaction. It was the easiest vehicle purchase I have made to date. I will be a repeat customer. More

I originally inquired online for the pre-approval process just to see what kind of financing they offered and what kind of deal they had on the type of car I wanted. My initial experience wasn't the greates just to see what kind of financing they offered and what kind of deal they had on the type of car I wanted. My initial experience wasn't the greatest (not bad, just typical dealer stuff) but Charles contacted me and turned it around. I actually wasn't really looking to buy a car immediately, but Charles found a car I liked, got me in the door to drive it and the rest is history. Darryl was so laid back and zero pressure about buying. He was personable and friendly and really made it an easy process. If you need a car, go to Glenn and ask for Darryl because you will really enjoy working with him! Frank the Finance Manager was super cool and totally upfront and gave me several options. He didn't try to sugarcoat anything but made sure I got all of the answers I was looking for! This was possibly the easiest and best car buying experience I have ever had. The car they sold me was super clean and nice. It was a certified pre-owned and they made sure everything was taken care of. I really enjoy my new Juke and I am very thankful to Charles and Darryl for going out of their way to make this a great experience. I will come back to Glenn for all of my car needs and highly recommend that you do to! You will NOT be disappointed. More

Elena was wonderful, courteous and helpful and listen to what I want. She didn't try to impose on me her ideas or anything. I wish her every success in life and in service she is doing with Glenn Auto. what I want. She didn't try to impose on me her ideas or anything. I wish her every success in life and in service she is doing with Glenn Auto. More

I would reccomend Glenn Automall to anyone wanting to purchase a used automobile. My sales rep, Paul, was very patient with me as I considered lots of different models of cars. He even pulled them to t purchase a used automobile. My sales rep, Paul, was very patient with me as I considered lots of different models of cars. He even pulled them to the front of the store for me and allowed my to test drive the car home to show my husband before making our final decision. I spent countless hours in one day scouring over several options being very specific in my needs. Overall, Charles and Paul were extremely accomodating and friendly and met and exceeded my every request. I never felt rushed or unimportant. I found a car that met almost everything I asked for and both of them bent over backwards to make up for the couple of options that I compromised on. We will definitely be utilizing this dealership again in the future. More

This was, without a doubt, the most pleasant car buying experience I have ever had! Elena was wonderful; although I ended up selecting a new car instead of a pre-owned car, it was so nice to deal with some experience I have ever had! Elena was wonderful; although I ended up selecting a new car instead of a pre-owned car, it was so nice to deal with someone who listened to what I did and did not want. She didn't try to talk me into anything. The typical car buying experience can be so frustrating sometimes, but my experience at Glenn Auto Mall, and more specifically Glenn Hyundai has definitely earned them my return business for future purchases. More