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Glen Toyota

Fair Lawn, NJ

4.6
4,132 Reviews

23-07 Maple Ave

Fair Lawn, NJ

07410

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4,132 Reviews of Glen Toyota

March 29, 2019

Wrong diagnosis I'm not happy. You made me pay for a diagnosis that was wrong. I paid $ 250 for diagnosis instead of 125 because they were not able to find out what w More

by Pete
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Nicole Willis
Apr 09, 2019 -

Glen Toyota responded

Thanks for your feedback, We kept you in the loop all throughout the process and had you authorize the extra hour of diagnostic that would be deducted from any repair work. You did omit from your review that you had the vehicle serviced at another mechanic and brought it to us to establish why it was not working. Our technician went according to guidelines to ascertain what the issue was. When the "by the book" process did not remedy the situation the Tech reached out to Toyota technical as was explained to you in detail by our Service Advisor. She explained to you and to another party for you "your wife" that phoned in. The vehicle can be repaired you declined for us to fix it. We will leave your information on file incase you decide to have your vehicle repaired. The rating you gave us, I feel is a bit acute especially since we are the 2nd choice you came to for the repair that was not handled at the other service center. If you wish to discuss further, I will be happy to talk with you. Rob D GM

March 29, 2019

Great experience The visit was quick and easy, everyone I dealt with was very professional, respectful, and easy to work with. I would definitely recommend this dealer More

by MIKEKAS4321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Baran, Steve Bawiec, Sheina Chinchay
Apr 02, 2019 -

Glen Toyota responded

Thanks for the feedback! We look forward to seeing you in the future! Rob D GM

March 29, 2019

Glen Toyota/Neil Neil has been nothing but exceptional to my family and I. He listens to all my concerns/ questions when purchasing a new vehicle and very hands on ex More

by Tiyana9238
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Baran, Neil Dimaso
Apr 02, 2019 -

Glen Toyota responded

Thanks for the 5 star review and feedback! We look forward to seeing you in the future! Rob D GM

March 27, 2019

Great place for maintenance of your car! Always treated with respect. Throughly explain what needs to be done and why prior to servicing your car. Clean comfortable waiting area. Complimentar More

by mamie1208
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know names. Young man who received car very nice. Maintenance gentleman, think was Bill Hughes always very nice. Woman who does check out very friendly and cheerful. Remember faves more than names.
Mar 28, 2019 -

Glen Toyota responded

Thank you for your feedback and your business! We look forward to assisting you with all of your vehicle needs in the future as well! Rob D GM

March 24, 2019

Great Dealership! My experience at Glen Toyota was more than a positive one!! Rich reassured me that I would leave happy from the moment I walked in. Mike made sure to More

by Lisa0806
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Finn, Rich Morales
Mar 25, 2019 -

Glen Toyota responded

Glen Toyota appreciates your feedback and business! Thanks Rob D GM

March 24, 2019

Great service I have been working with Bruce for many years now. It is Always a pleasure to work with him. Upfront and honest and the work is completed when promise More

by Mike57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Rosales
Mar 25, 2019 -

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Rob D GM

March 17, 2019

Great experience Friendly and courteous service, with no wait time. We called in the morning, they told us we could bring the car in that same day, and the work was c More

by c
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Christensen
Mar 20, 2019 -

Glen Toyota responded

Thank you so much for the great feedback. We look forward to seeing you in the future! Rob D GM

March 14, 2019

After-market installation of proximity-alarms for New Car Nicole wills administered the work capably, effeciently, cheerfully . . . , The work required coordination with an outside supplier/installer from: i More

by mehlimot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea McHugh, John Kraiza, Tom Distefano, Nicole Willis
Mar 20, 2019 -

Glen Toyota responded

Thank you so much for the awesome feedback. We look forward to seeing you in the future for all your Service and vehicle needs! Rob D GM

March 13, 2019

Smooth sailing First time servicing my car with Glen Toyota and I couldn’t be happier. Everything went smoothly from scheduling my appointment online, to checking in More

by StacyB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Parneros
Mar 20, 2019 -

Glen Toyota responded

Thank you so much for the great feedback. We look forward to seeing you in the future for all your Service and vehicle needs! Rob D GM

March 12, 2019

Great customer service I was in on a Friday night to end one lease and start a new one. Service was provided with a smile. No issues in any of the paperwork, quick and easy More

by frankdeubel15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javier Flores
Mar 20, 2019 -

Glen Toyota responded

Thank you so much for the great feedback. We look forward to seeing you in the future for all your Service and vehicle needs! Rob D GM

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