Glen Toyota

I have been very impressed with your dealership and actually drive from Queens for service. I began going when I needed to be in NJ frequently, but decided to continue because of the great service. actually drive from Queens for service. I began going when I needed to be in NJ frequently, but decided to continue because of the great service. More

Great service department. Friendly and courteous staff. Bought my car from Glen Toyota and always have it serviced there. Service Manage Jason Forkins is awesome. Always very helpful. Bought my car from Glen Toyota and always have it serviced there. Service Manage Jason Forkins is awesome. Always very helpful. More

Great service as always Your service representative Ryan Is always courteous and professional The service is always on time and I like the dispatch board as you can see what’s going on as you’re waiting for Is always courteous and professional The service is always on time and I like the dispatch board as you can see what’s going on as you’re waiting for the car to be serviced Thank you More

Worst Experience(Sales, Service and Customer Service) I do not know where to start but I have almost life threatening experience from my Toyota highlander. I am using Toyota since I got driving license an I do not know where to start but I have almost life threatening experience from my Toyota highlander. I am using Toyota since I got driving license and I never had this kind of experience before. I was driving on an I-95 truck route. There was one truck ahead of me and one behind me and there are other vehicles on side. There were no option to go any side and suddenly my engine stopped and I was not able to speed up my car even using full accelerator. Truck behind me pressing his horn, which scared me. I almost leave all hope and luckily it started again and I survived but I got very scared by this incident that I am still scared of driving that car. I took that car to Glen Toyota from where I got that Toyota highlander (One of the worst mistake by choosing that dealer). I explained them my situation but its look as if they do not care much. They just want to sell their vehicle. The service provider Richard was very rude with me. They took my car but refused to give me loaner. After so much requesting, he gave me Corolla, very small car. Next day, I got information about safety recall in Toyota highlander. According to that recall, I am facing that entire problem that was mentioned in recall. I call glen Toyota and to my surprise, they are not aware about any recall. They were not ready to accept even after ask them to check online. I had to call Toyota customer service and then they accepted (Toyota customer service experience was also not pleasant). Next day, they told me they did not find anything in car and want me to take my car back and drive them. I told them if you are taking responsibility that, that kind of problem will not come again then I can take car. They refused to take any responsibility. I told them, take this car back and give me new one. They refused for that. My car is with them since 3 months and there is no resolution yet. Glen Toyota is worst dealer I have seen. Specially, their Service Center is one of the worst. Whenever, I go for service they forget something and I have to go back to fix it. I have tried Toyota Customer service as well and they said they will talk to dealer and told me that it's dealer's fault. Toyota is saying it is dealer's fault and dealer saying its Toyota’s fault. I do not know what to do. I will never by Toyota again. I am paying for Highlander and driving Corolla. I am planning to sue Toyota and Glen Toyota both for misbehaving with me and ask me to drive faulty car where there is risk of life. I cannot tell you, how scared I am from that incident. Just sharing so someone else do not have to face that kind of trouble. Thanks for reading. More

SERVICE PERFECTION I have always been very well satisfied with Toyota's service department. Knowledgeable and helpful - always! The entire staff is friendly and is onl I have always been very well satisfied with Toyota's service department. Knowledgeable and helpful - always! The entire staff is friendly and is only interested in satisfying the customer. More

Bruce took care of everything from start to finish very professional. The new service department is beautiful and welcoming the display actually welcomes you by your name. professional. The new service department is beautiful and welcoming the display actually welcomes you by your name. More

Your team has the best customer service. Always have been met with a smile and never had any issues. I will always go to you. Thank you all!! met with a smile and never had any issues. I will always go to you. Thank you all!! More

Treated with respect. They don't try to sell you unnecessary maintenance or repairs. They recommend services and let you know where your car stands. Service is done promptly and done right unnecessary maintenance or repairs. They recommend services and let you know where your car stands. Service is done promptly and done right More