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Glen Toyota
Fair Lawn, NJ
4,132 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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4,132 Reviews of Glen Toyota
Verified Customer
December 23, 2020
Customer service was friendly but had concerns- (1) Back seat in trunk was left up which caused a hazardous condition , (2) Was not told ahead of time about cost (3) Turned automatic lights off without tell seat in trunk was left up which caused a hazardous condition , (2) Was not told ahead of time about cost (3) Turned automatic lights off without telling me and never put back on More
by Jgan036
Employees Worked With
Bruce Rosales
December 23, 2020
I felt extremely safe and comfortable in walking into the service center. Everything seemed very clean. The wait time was not that bad and of course, the customer service was superior. service center. Everything seemed very clean. The wait time was not that bad and of course, the customer service was superior. More
by Jojo
Employees Worked With
The older Spanish man that greeted me, Bruce Rosales, Ryan Christensen, William Hughes, Richard Jennings, Nick Lahr
December 23, 2020
Excellent service all around. Neil was extremely helpful and easy to work with. He answered all of my questions and concerns in a very professional manner. and easy to work with. He answered all of my questions and concerns in a very professional manner. More
by Steve
Employees Worked With
Michael Finn, Neil Dimaso
December 22, 2020
The service is excellent and everyone is very friendly. Plan on purchasing another car in March for my daughter. Neil is very nice and helpful. Plan on purchasing another car in March for my daughter. Neil is very nice and helpful. More
by LHEL2003
Employees Worked With
Neil Dimaso, Ryan Christensen
December 22, 2020
Brought in for multipoint inspection oil change and tire rotation. I was charged $100 but the tire pressure is still low and I can tell they were NOT rotated. I don’t think Bruce was to blame but whoever rotation. I was charged $100 but the tire pressure is still low and I can tell they were NOT rotated. I don’t think Bruce was to blame but whoever signed off on the work is. More
by chrismarshall0
Employees Worked With
Service , Bruce Rosales
December 22, 2020
Very helpful dealership. They will go out of their way to help you. Everytime I felt nervous my car salesman said something to put me at ease. help you. Everytime I felt nervous my car salesman said something to put me at ease. More
by troyahall201
Employees Worked With
Michael Finn, Rich Morales
December 22, 2020
When I walked in, no one greeted me. No one even made eye contact as they walked by. I was waiting on line for a few minutes before having to ask someone for help. Oil change and wheel alignment almost took contact as they walked by. I was waiting on line for a few minutes before having to ask someone for help. Oil change and wheel alignment almost took 2 hours. When the work was done, the associate took the payment and handed me the paperwork. He informed me the car is ready. I go into the garage and it’s not there. I was standing around for exactly 20MINUTES!!! Literally 20minutes. No one even asked if I needed help. Finally I walked back and saw my ca behind another SUV. Another associate came over and asked if I needed help since I walked back there. I told him the camry is mine and he moved the SUV. He then called Jose multiple times who would not leave his conversation with another person.. It had to wiped down since it was wet Jose was talking to this other person over 10minutes and did not get me my car. I had to walk over and ask. Jose was talking to this other guy leaving the dealer. Poor experience as usual More
by Mahfuzurshipu
Employees Worked With
Bruce Rosales, Ryan Christensen
December 21, 2020
Online appt request was easy. Service dept was professional, clean and keeps customers informed of the status of their repairs. Bruce Roseales was excellent as usual! professional, clean and keeps customers informed of the status of their repairs. Bruce Roseales was excellent as usual! More
by russopeter1
Employees Worked With
Bruce Rosales
December 21, 2020
Excellent service . Very knowledgeable and polite . All my needs were met. I was also instructed to email with any questions and I have emailed a few times and all my questions were answered in a very time my needs were met. I was also instructed to email with any questions and I have emailed a few times and all my questions were answered in a very timely manner. Thank you Tom for always responding to my questions More
by SUZZETTE1A
Employees Worked With
Tom Distefano
