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Glen Toyota

Fair Lawn, NJ

4.6
4,131 Reviews

23-07 Maple Ave

Fair Lawn, NJ

07410

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4,131 Reviews of Glen Toyota

August 06, 2021

My sales rep name was Neil. He is very up standing and a straight shooter. My first choice got sold. He got me a good deal on my new Toyota Camry. More

by PATCOLSTON
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil Dimaso, Albert Chak
Aug 07, 2021 -

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

August 05, 2021

I’ve been at Toyota at least 3x this year for my tire light on dashboard. Everyone is helpful, professional, & caring every time. Bruce took the time to help me with my application. I’ll be in before More

by Canbolatpatricia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill was very helpful & everyone at Toyota whose name I missed please recognize the professional, efficient, caring, service from Glenn Toyota. Thank you., Bruce Rosales, Richard Jennings, Freddy Padilla
Aug 07, 2021 -

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

August 05, 2021

Clear explanation what needs to do. Excellent time keeping and notification. Friendly and courteous. Try to help on questions. Hope he can do something for recommended service price which he does not More

by test0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Jennings
Aug 05, 2021 -

Glen Toyota responded

Glen Toyota appreciates your feedback and business! Thanks Rob D GM

August 04, 2021

Professional and reassuring from start to finish. From the phone reservation thru the intake, thru the delivery back tome, everyone was so friendly. And the cost was very fair. I will be back. More

by komelia73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Hughes, Nick Lahr
Aug 04, 2021 -

Glen Toyota responded

Thank you! We are humbled by your awesome feedback and appreciate your business. Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

August 04, 2021

The service representatives ignored my presence and were rude when i tried to make contact in order to get help.. The sales manager and sales person would not return calls and were dishonest and disrespectf More

by DNNSILVER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Esposito, Bruce Rosales, Richard Jennings, Freddy Padilla
Aug 04, 2021 -

Glen Toyota responded

Thanks for your feedback. I would love to discuss this. If I am correct we did handle all your issues and even took the vehicle ack and off the road. I also know Joe was with you all along the way. I do apoligize that you had an awkward experience. Additionally you tagged 3 service advisors, really? These reviews follow them for their career and there is no way you were with each of them or that all three could have been attempting to assist you. Thanks for your feedback, we utilize all of our feedback to better serve you in the future. Rob D GM

Aug 04, 2021 -

DNNSILVER responded

Maybe you should reach out to me.

Aug 04, 2021 -

DNNSILVER responded

Further, the vehicle was taken back without talking to me first and I am sure it was done out of vengeance. I was not told anything about the status of the vehicle after waiting for an answer. My goodness, I still had the loaner car! I was told numerous times that Joe would reach out to me, but that never happened. The main issue here is communication. The status of the vehicle was never communicated. When the sales person finally answered my call, he told me that they were taking the vehicle back. He also told me that I shouldn't talk to anyone but him. What is that about? So, I was left to believe there was something major wrong with the vehicle. However, that seems not to be the case because the vehicle has been listed for sale again on your website. You need to understand that when making a big purchase the buyer should be confident that they are making a good decision. All questions and concerns should be addressed respectfully and timely. It may be about the money to you; however, this goes beyond that for me. I was treated so unfairly by you, your sales person and service reps. Nevertheless, this is your first time reaching out and I'm sure it's more so for the image of the company rather than the treatment of a customer.

August 04, 2021

Great dealership great service all the service personnel are friendly courteous service, was performed to my expectations. Would recommend this dealership to all my family and friends More

by GCATSTEWART
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Rosales, William Hughes, Richard Jennings, Nick Lahr, Freddy Padilla
Aug 07, 2021 -

Glen Toyota responded

Thank you! We are humbled by your awesome feedback and appreciate your business. Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

August 02, 2021

Clean , welcoming, accommodating staff, highly recommend, good service good service good service good service good service good service good service good service good service good More

by zoloto65.ak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Hughes
Aug 05, 2021 -

Glen Toyota responded

Glen Toyota appreciates your feedback and business! Thanks Rob D GM

August 02, 2021

Excellent service however the new belts I had installed are starting to make a screeching sound when you first start the car but it goes away right away it may need some adjustment More

by ernieaquino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Rosales
Aug 05, 2021 -

Glen Toyota responded

Glen Toyota appreciates your feedback and business! Thanks Rob D GM

August 02, 2021

Very friendly personnel and very helpful throughout the entire process.I’m very happy with the vehicle and service I received.Thank you very much. More

by Griseldacloud
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glen the owner, Johnny Cruz
Aug 04, 2021 -

Glen Toyota responded

Thank you so much for the great feedback. We look forward to seeing you in the future! Rob D GM

August 01, 2021

Jonathan was fantastic to work with! Great customer service. From my initial inquiry, to my purchase. Did a really good job of getting the exact vehicle I wanted. Not pushy or salesy More

by ehunt3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Baran, Jonathan Guerra-Penate
Aug 05, 2021 -

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

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