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Glen Toyota

Fair Lawn, NJ

4.6
4,131 Reviews

23-07 Maple Ave

Fair Lawn, NJ

07410

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4,131 Reviews of Glen Toyota

October 17, 2021

Service was much better in the past. Service reps are not listening to what is being asked but the car owner. More

by Ruppertone
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Richard Jennings
Oct 20, 2021 -

Glen Toyota responded

Hi I am unable pull your information based on the username here. Please contact Tim Broderick at tbroderick@glentoyota.com so we can rectify the situation. Thanks Rob D GM

October 17, 2021

Professional pleasant thorough. The staff is knowledgeable without bring superior and they work in a timely fashion. More

by Suzymccrn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Freddy Padilla
Oct 26, 2021 -

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Rob D GM

October 16, 2021

Very happy and appreciative with Toyota and my salesman. I'm glad I met Jorge and his team and they help me make the best decision More

by Halinahciamulera
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Prado
Oct 20, 2021 -

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

October 16, 2021

Better service and treatment this time vs to previous one. I found the price rearonable as well. More

by Al
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Jennings
Oct 26, 2021 -

Glen Toyota responded

Thank you! We are humbled by your awesome feedback and appreciate your business. Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

October 16, 2021

Excellent service, Agent was very helpful and fast to answer questions. Also, service was finished in time scheduled More

by marprez1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Lahr
Oct 26, 2021 -

Glen Toyota responded

Thank you! We are humbled by your awesome feedback and appreciate your business. Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

October 15, 2021

Overall great experience!! Jorge and team nailed it, getting the car I wanted and made the experience run very smoothly. Despite Covid and all the supply chain issues they were able to get me a brand ne More

by Jonathan Seel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Prado
Oct 20, 2021 -

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Rob D GM

October 15, 2021

Delivery and drop off made very easy customer follow up was very good from service desk services provided were exactly as quoted recommendations for further service were noted More

by davidsilb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Lahr
Oct 20, 2021 -

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

October 15, 2021

The problem I took it in for was not fixed. I called and was promised a call back that I never received. The next appoinment they had available was a week away. I have to travel to work. The car was suppose More

by Juana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Forkins, William Hughes, Richard Jennings, Nick Lahr, Freddy Padilla
Oct 20, 2021 -

Glen Toyota responded

Thanks for your feedback. I'm not sure if I can pull your information based on the username here. Please contact Tim Broderick at tbroderick@glentoyota.com so we can rectify the situation. I am sure that there is no way that all 5 of the checked off employees were involved this transaction. In some cases they are not in the date you may have been in on. I understand you had a negative experience with the dealership and we would like to work to correct that., but even if we can not, I would appreciate it if you removed the tags for the mentioned employees so they are not impacted. When an employee is tagged in a negative review or reviews for situations they were not involved in it has a major impact on their ability to build trust with new customers, even when they move on to other dealerships or other careers. You can simply reply to this message to acknowledge the change, you can log into your DealerRater account and make the edit yourself, or you can contact DealerRater directly with the request by emailing help@dealerrater.com. Thanks for your time. Rob D GM

October 14, 2021

The work was completed within the time I needed and I was called when it was completed so I was very pleased. More

by kaybackiel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Freddy Padilla
Oct 20, 2021 -

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

October 13, 2021

Friendly people and professional service. It always a pleasure to meeting with honest and friendly people in Glen Toyota. I enjoy driving 15 miles to get my car serviced here. More

by edward
Recommend Dealer
Yes
Employees Worked With
William Hughes, Nick Lahr
Oct 20, 2021 -

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

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