Glanzmann Subaru

Pleasant atmosphere, devoid of pressure, wheeling and dealing. Our sales person, Liz, was knowledgeable and patient with our questions. After making a deposit on an Outback, the time spent actually pur dealing. Our sales person, Liz, was knowledgeable and patient with our questions. After making a deposit on an Outback, the time spent actually purchasing the car was stream-lined and organized. Christian Rodemich, the Vehicle Concierge, assisted us on the many features of the Outback and answered our questions no matter how large or small. He also provided information about general capabilities, and little perks, we had no idea existed. This was the best car-buying experience we've ever experienced. Thank you to all. More

Dealing with the Glanzmann team was a very good experience in purchasing my first Outback. My wife had purchased a Forester and I was very impressed with it and in turn, decided to go with the Outb experience in purchasing my first Outback. My wife had purchased a Forester and I was very impressed with it and in turn, decided to go with the Outback for a new vehicle for myself. Randy and Chris were nice to deal with and very helpful in explaining all of the features. Could not have asked for a better experience in getting a new Subaru. More

Quick turnaround online providing transparent and competitive pricing as well as very quick and straightforward sales and finance processing. Everyone was personable and extremely helpful competitive pricing as well as very quick and straightforward sales and finance processing. Everyone was personable and extremely helpful More

George at the service desk was wonderful! I was hearing a peculiar metallic sound ... pulled into the driveway, he knew exactly what it was, “heat shield”. I was into a loaner in a few minutes and was on my peculiar metallic sound ... pulled into the driveway, he knew exactly what it was, “heat shield”. I was into a loaner in a few minutes and was on my way home . Picked up the car the next day all good! So appreciative for the quick turn around and the great service! I have always been grateful for buying my car at Glanzmann and this last encounter was again perfect ! More

I bought a new (2021) Crosstrek. The sales rep, Phil, was easy to work with. I probably could have save a few bucks by haggling at another dealership but Phil was so pleasant to work with that I was hap was easy to work with. I probably could have save a few bucks by haggling at another dealership but Phil was so pleasant to work with that I was happy to give him my business. The whole buying experience was flawless. Right away I started having problems with the cars bluetooth functions. I scheduled an appointment to take the car in for service (first available appointment was for about a week from the time I called). The on site experience was a bit awkward and at the end the tech said he had never seen the issue before and he would have to get back to me. I waited over a week and was not contacted. I called for an update, was transferred to a voice mail, and never received a call back. I called again, got a person who assured me that someone would call me back, and still no follow up. Glanzmann needs to focus less on their free carwash and other superficial services, so they can get back to the basics of returning phone calls and fixing cars. More

Best service compared to other dealerships. Haven’t considered another dealership since going to Glanzmann back in the late 90s. Always friendly and helpful. Have worked with Dan Geist is the best ov considered another dealership since going to Glanzmann back in the late 90s. Always friendly and helpful. Have worked with Dan Geist is the best overall. He has always given 100% plus service - very knowledgeable, super nice, nothing is too much trouble, etc. He makes every interaction a pleasure. More

The service at Glanzmann Subaru is excellent and my service rep Chris@Glanzmann is outstanding. First, Glanzmann Subaru allows me to make appointments online so I can select a time that fits my sche service rep Chris@Glanzmann is outstanding. First, Glanzmann Subaru allows me to make appointments online so I can select a time that fits my schedule and reserve a loaner car. Having the loaner car not only keeps me mobile, but also allows the service department some schedule flexibility in working on the car if they discover anything unforeseen. Chris@Glanzmann is courteous, thorough, pro-active, and collaborative regarding the service. He reviewed the past, current, and upcoming maintenance and helped me revise the initial work request to maximize the work performed while my car was “out of service”. This allowed me to pull in some future planned maintenance and defer other work to keep the car in excellent condition while respecting my schedule and pocketbook. More

Highly favorable experience for purchasing my Subaru Forester. Randy's service was exemplary: professional, personable and made me feel at ease. Randy spent a lot of time teaching me how to use the c Forester. Randy's service was exemplary: professional, personable and made me feel at ease. Randy spent a lot of time teaching me how to use the car's features at the time of purchase, something I appreciated. He used the teach back method and return demonstration - techniques that help the learner. About 3 weeks after purchase, I returned for another learn to use my car feature lesson from Christian who is patient, kind and a great teacher. His friendly demeanor made me feel comfortable to ask questions. Great team at Glanzmann Subaru - the best I have encountered in my 50 years of driving. More

This issue was resolved by the dealership and a credit was given for the emission inspection cost. I am satisfied with the resolution but also hope the dealer recognizes the need to courteously give new c was given for the emission inspection cost. I am satisfied with the resolution but also hope the dealer recognizes the need to courteously give new car customers a year of emission exemption and inspection at time of purchase. A new car owner should not be faced with either safety or emission inspection within the first year of purchase. First of all let me say I have been generally favorable of my experience with Glanzmann in the past. However this is a very different year with Covid. I purchased a 2020 Outback in the beginning of June 2020. It had an April (4) Inspection sticker. I drove the car about 2500 miles during the year and here at the end of April 2021 I needed inspection. I was under the understanding I would not need an emission inspection due to the low mileage but one was done and I was charged for it. The associate told me that I needed to own the car for a full year. but I was of course caught in a spot where I needed inspection, I feel this was wrong and due to Covid at the very least should have been excempted. In fact Glanzmann should have given me a 12 month exception at the time of purchase. The law states this - the vehicle is a new car, not previously titled and driven less than 5,000 miles before registration; motorists should receive an exemption sticker valid for up to 12 months upon receipt of the new car from their new car dealer. I received nothing. I also requested at the time of purchase that my inspection month match my registration month and that was not honored. If it had been I would heave been able to bring the car in and have it inspected at the one year point. So how many people has Glanzmann ripped off this year with unnecessary emission inspections? Probably mostly elderly people like myself. I tried to discuss this with the associate but it was useless. I won't rate anyone here because I don't think this is anyone's fault in particular but a policy problem with Glanzmann. They should have realized the situation they were putting me in . If there had been a one year exception I would not have needed the emission inspection. Lets face it the emission thing on any modern car is a farce anyway with less than 4% of cars failing. It is a money maker for the dealer period! This whole thing give me a bad taste for Glanzmann. Doug Crompton, Richboro, PA. More

Purchasing my new crosstrek was quick and easy. The sales peoplecwere pleasantvand professional. All my questions were answered and all my phone calls promptly returned peoplecwere pleasantvand professional. All my questions were answered and all my phone calls promptly returned More