Glanzmann Subaru

I had an appointment for 10:30 AM May 9th to have my forester inspected. When I asked if I cound wait for it, they indicated it would take 2 hrs. did I want a loner car, which i took. I received a cal forester inspected. When I asked if I cound wait for it, they indicated it would take 2 hrs. did I want a loner car, which i took. I received a call at 1;37 that the car was just being serviced, they recommended a filter. Lisa indicated that she would call me shortly to let me know my car was finished. I dediced to drive the loner back to the shop, around 2:15 only to find out that they hadn't started on my car, that it would take at least another hour to do the alingment. It was recommended to me that I take the loner car home and come back tomorrow, I have other things schedule for tomorrow. I couldnt wait another hour deciding not to have the alingment done. Lisa told me then that they would be putting the inspection sticker on the car to wait in the waiting room it would be right out. After another hour I went to the service desk, the car was still not done, again she said they were putting the sticker on the car. Finally after almost 6 hours my car was instected and ready. The manager told me that when you get a loner your pushed back so those that are waiting get serviced first, this was not explained to me when I dropped the car off. After buying 5 Cars from Glanzmann I am not sure that I will go back to them. More

My experience was wonderful start to finish. Andrew was super helpful in finding me a vehicle with the right mileage and payment. Michael from finance was very personable and efficient. Andrew was super helpful in finding me a vehicle with the right mileage and payment. Michael from finance was very personable and efficient. More

On April 3rd, I brought my 2 year old Outback in for an oil change and to have them fix a problem with my hatchback that dated to my last service date. Ty made sure the oil change was done promptly and wa oil change and to have them fix a problem with my hatchback that dated to my last service date. Ty made sure the oil change was done promptly and was able to figure out how the settings had been altered on my hatchback. And voila! It was fixed! More

Lisa always takes good care of me and my car. .. quick and thorough. Excellent communication ! .. quick and thorough. Excellent communication ! More

We worked with Miles and Warren over this past week and have nothing but wonderful things to say about them ! We experienced a seamless process in buying our new Outback ..... true care and patience a have nothing but wonderful things to say about them ! We experienced a seamless process in buying our new Outback ..... true care and patience and nothing but professionalism were expressed to us . Miles is a great asset to the team and his demeanor only lead us to enjoy working with Glanzmann even more . thank you for a great experience ! More

I've been driving for 60 years and can honestly say that John Hartman is the very best service advisor I have ever had! With John, going the extra mile seems to be his starting point--he went far beyond th John Hartman is the very best service advisor I have ever had! With John, going the extra mile seems to be his starting point--he went far beyond that when I recently faced a difficult repair. He took the time to really understand the problem, bring in other team members and even speak to Subaru of America on my behalf to make sure the issue was resolved in the best way possible. Kate Bateman in Service, and Rob, the service technician, are 2 other employees who helped make this great outcome. Less important, but noteworthy, the physical plant is clean modern, and comfortable, so if you' re waiting for your service to be complete, it's a nice place to hang out. Highly, highly recommend!!! More

Damaris was more like family and helped both of my kids find safe and reliable cars. We will be contacting her again! The entire Subaru Team was exceptional! Thank you! find safe and reliable cars. We will be contacting her again! The entire Subaru Team was exceptional! Thank you! More

Glanzmann Subaru service department IS HORRIBLE AT CUSTOMER SERVICE. The told me several times they would call me back to tell me about the status of my car. They NEVER called me over the last day a CUSTOMER SERVICE. The told me several times they would call me back to tell me about the status of my car. They NEVER called me over the last day and a half. Shame on you GLANZMAN. How hard is it to make a phone call???? DO NOT EXPECT TO SEE MY CAR THERE AGAIN and I recommend that anyone reading this find another dealer to service their car! There are way too many other good choices in the area that provide better service. More

My experiencing purchasing my 2024 Impreza from Glanzmann was absolutely wonderful. Kim Barsky understood just what I was looking for and helped me find the perfect car; Warren Liebig made the financial pap was absolutely wonderful. Kim Barsky understood just what I was looking for and helped me find the perfect car; Warren Liebig made the financial paperwork quick and easy; and Erik Taing gave me a splendid 'tech tutorial' on all aspects of this new car. I had purchased my previous car (a terrific used Legacy) from Glanzmann, which is why I went back to them when it was time to get a new one. More