Glanzmann Subaru

WOW, these women ROCK. I went into the dealership service area because my regular mechanic (family friend) was on vacation and I needed my headlight replaced. I had called a I went into the dealership service area because my regular mechanic (family friend) was on vacation and I needed my headlight replaced. I had called a few area shops, PEPBOYS, NTB, tiresPLUS, etc to price headlamp and service fees. I had gotten some very pricey quotes and explanations of having to take off my bumper, etc, etc... I decided I would Google instructions and if I could, replace it myself. So I went to buy the bulb. Well, the women there, were all so friendly and knowledgeable. They told me they could have it done for me NOW and since I had less than 36 thousand miles on my car, it would be FREE, under warranty!!! I also got a complimentary car wash!!!! In and out of there in less than 30 minutes. It was awesome, I will definitely use their EXPRESS service again. I think I have a new service provider. (sorry family friend) hope you understand. Thanks again, Ladies, you ROCK More

Seamless Teamwork at the End of the Day I had arrived at Glanzmann initially in the service department. After receiving some realistic assessment about my engine, I needed to see if I could I had arrived at Glanzmann initially in the service department. After receiving some realistic assessment about my engine, I needed to see if I could get an appointment to come in the next day since it was almost 5pm. The Service Manager, Stephanie literally walked me across the street to the sales area immediately upon my request for direction to the pre owned sales person. First of all, I was greeted by Dana the Sales Manager as if it was 9am instead of 5pm. He was calm and comforting since I know that I had a look of frustration at totally being unprepared to purchase a vehicle. However, I explained to him that I needed a pre owned vehicle and I was then introduced to Steve. Steve is an expert at gathering details and going over the plan at a very comfortable pace. I am thinking that he will say any minute that we can meet the next day and all that I had to bring back, etc. No way, Steve understood my needs and reviewed my expectations again. Just like that Steve offered me a vehicle that I knew I would love. We got the keys, test drove and began the paperwork. Little did I know that Stephanie handed me off to Dana and he had started his part and then Neal had started his part with the financing. I did my part with verification and I left with the best vehicle, coverage to include exactly what I needed. Not one time did anyone rush, walk fast, throw papers under my nose or made me feel unwelcome. I have bought a few cars over the years, but never with such a seamless and concentrated effort from the whole team. Thank you Stephanie, Dana, Steve and Neal in order that you all provided me with honest and respectful service at the end of the day while treating me as if it was the beginning. My family, friends and colleagues will be referred to Glanzmann for sales and service. More

Walked in apprehensive, left a Subaru owner! I was dreading the sales process and being pressured. That didn't happen with David Schuster. He was calm and seemed to let us determine the pace of I was dreading the sales process and being pressured. That didn't happen with David Schuster. He was calm and seemed to let us determine the pace of our negotiation. We had read favorable reviews on the Glanzmann site and that's what initially got us to set foot in the door. I hadn't bought a car for 24 years and now I wonder why I waited so long. David explained everything and was very patient when he had to tell me something a second time. Our interactions with Neal and Eric were also very good. This is a professional, caring team. More

Easy, no pressure, and extremely friendly What can I say about Steve? He was welcoming, listened to what I needed and was extremely helpful getting me into the car that I needed, not what he n What can I say about Steve? He was welcoming, listened to what I needed and was extremely helpful getting me into the car that I needed, not what he needed to sell. He walked me through a few cars on the lot and even though I did my research he was able to get me into the car I wanted. More

Very pleasant car buying experience Matt McGuckin and Dave Schuster were very friendly and very pleasant individuals to do deal with. Dave Schuster was very friendly and patiently, took Matt McGuckin and Dave Schuster were very friendly and very pleasant individuals to do deal with. Dave Schuster was very friendly and patiently, took me through the process of buying my Outback. He was very accommodating with my needs and requests. This is a well reputed family owned dealer for a reason. I would recommend purchasing from this dealership because I believe, in my observation, that the dealership upholds high ethical standards in comparison to others. My brother had been a repeat buyer from this dealership and had recommended me to it. I recommend this dealership without hesitation. More

Great Experience The entire experience was very pleasant and efficient. David Schuster (sales) was very welcoming, very knowledgeable about the car and very patient ex The entire experience was very pleasant and efficient. David Schuster (sales) was very welcoming, very knowledgeable about the car and very patient explaining the features of the car after we took ownership. George Shaffer was very efficient at the deal signing process and explained all the warranty options subaru offers. More

Battery management update Our battery died on Wednesday, 4/25/2018, with no warning. We had it jumped by AAA and drove it to the dealer. As it turned out, the battery, electr Our battery died on Wednesday, 4/25/2018, with no warning. We had it jumped by AAA and drove it to the dealer. As it turned out, the battery, electrical system, etc. tested fine. Stephanie Morales had the service technician check for a battery management TSB (11-176-17 issued in late 2017) that updates the battery management program for short trip (city) drivers, which is probably a majority of drivers today. Our only concern is that the car was just in the shop for normal oil change and status check in February and the battery was supposedly checked. We were told that the battery was around 80% at that time but there was no discussion regarding replacing the battery or review of outstanding TSBs that might improve the battery life. We were pleased with the service provided by Glanzmann personnel but will be pursuing this battery management issue with Subaru to determine why there was no recall on this issue. According to our research on the internet, this issue seems to affect multiple model years. We could have been much further away from home and replacement of the battery would have been costly and the wrong action since the new battery would have been drained by this same issue. More

A+ Dealer! Recently had the pleasure to purchase a 2018 Forester from Glanzmann Subaru. My experiment started off by submitting an online inquiry to setup an app Recently had the pleasure to purchase a 2018 Forester from Glanzmann Subaru. My experiment started off by submitting an online inquiry to setup an appointment to test drive a few cars. Julie Phillips was quick to give me a call to setup an appointment for the next day. My wife and I arrived and Philip Heinz was able to pull a few cars out for us to test drive before we decided on the Forester. Philip was extremely curteous and able to answer all of our questions. We were handed off to George Shaffer who was able to get us approved, explain all of the additional warranties available, and we were out the door in no time at all. Overall both my wife and I had a great experience at Glanzmann. We would like to thank Philip and his team again for a great buying experience, A+ dealer! More

Inspection Eric Wilson was professional, courteous, honest and respectful— knowledgeable as well. He made my first experience with Glanzmann very pleasant ! Happ Eric Wilson was professional, courteous, honest and respectful— knowledgeable as well. He made my first experience with Glanzmann very pleasant ! Happy with service ! Thank you More

An excellent experience This is my first Subaru and I am very excited with my purchase!! Becky was terrific! She made my purchase a easy and no pressure experience. Everyone This is my first Subaru and I am very excited with my purchase!! Becky was terrific! She made my purchase a easy and no pressure experience. Everyone that I encountered at Glanzmann was professional. The overall experience was very pleasant. More