Girard Toyota

Poor dealership Thursday, June 20, 2019 6:45 PM Car buying should not be stressful or regrettable. Here's my story .  I dealt with Syed, salesman, and Sean We Thursday, June 20, 2019 6:45 PM Car buying should not be stressful or regrettable. Here's my story .  I dealt with Syed, salesman, and Sean Wells, sales manager. In February I went to look at new truck. After some time I thought I came to an agreement for the sale and trade-in. NOPE. I went to the dealership after work to sign paperwork. I was told that the price was this amount and trade was this and finance was this amount. I was HAPPY. Then I got there, wife left work early also to accommodate them, had to sign paperwork.  Syed had me sign the paperwork as to the amount of the sales price. Also he had me sign the paperwork as he put it was STATE LAW about meeting the Service Manager and touring the service department. I was then sent into the finance office to sign paperwork.  I asked the finance amount of the sale. I was told a totally different price then settled upon with Syed. When I asked to see the paper I signed about the price it disappeare, never to be seen. Then Syed crossed his arms and said in a very smug way " I do very very well here and I'll give you the difference to make this deal happen ".  Both Syed and Sean threw temper tantrums that would make a three year old in a candy shop told  "no" look like a SAINT. When we arrived it was about 6pm at night in March, finally left about 9 at night. Both Sean and Syed were about 20 feet away when we started to leave. They YELLED turn your lights on. I was never given a walk around the vehicle or an overview of the controls.  I could not inspect the car in dim light, nothing was done to it. They knew at 130 that afternoon that I would be picking up the car after 5:00. When I picked it up it was missing the owner manual, floor mats and all the plastic on the seats were still in place. NO DETAIL.  I had to wait two weeks to go back and have the car detailed. I informed them that there was a chip in the paint on passenger side door. They said prove that- it was there when you picked it up. I was also bribed by Sean to give all 10s on the review because their bounus depends on my review. I got a call from the satisfaction manager, Ryan. I recounted the details of my experiences and expressed all of my concerns to him. He seems very honest and genuine. He said that he would pass this all on at the next managers meeting. I called him back three times in a two week period to get no response.  The last call I stated I wanted to talk to the owner. This did get a response. Two days later I received a call from Marc, the person claiming to be the owner. Website says John is the owner.  This Marc was no better then Syed and Sean. I was put on speakerphone and berated and yelled at by both Marc and Sean. I asked to be taken off speakerphone so I could have a decent one-on-one conversation with the owner. Marc refused and stated that this is the way he conducts all of his business. Marc called me a liar and threw a bigger temper tantrum than the other two. Very poor customer service and professionalism. In short buy in Rhode Island where you have protection with the Dealers Board at the DMV if things like this occur. What a poorly managed and operated dealership this place is. Be careful and forewarned. More

Outstanding Service We received great service from Mike and Kerry in the purchase of our new car. Both were very friendly and very professional. I recommend them and t We received great service from Mike and Kerry in the purchase of our new car. Both were very friendly and very professional. I recommend them and this dealership to everyone. More

Toyota Do not buy a car here! I got ripped off and two weeks later my engine light came on and they didn't want to do anything about it. And the price to get Do not buy a car here! I got ripped off and two weeks later my engine light came on and they didn't want to do anything about it. And the price to get it fixed is over 1,200! I am very displeased with Toyota. More

Best car buying experience in my life I was in a tough spot. My old car needed far more repairs than the car was worth and wasn't safe to drive without them. The service team at Girard Toy I was in a tough spot. My old car needed far more repairs than the car was worth and wasn't safe to drive without them. The service team at Girard Toyota in New London gave me a rental car, regardless of whether I bought a car from them or not. They cared about my safety. I looked at multiple places for several days. The sales team kept me in mind for used cars that came in to them. In the end they came up with a 2010 Toyota Matrix that was perfect for me. The buying process took a long time, but they were kind, considerate, and professional. They listened, met my needs, and gave me a good deal. Buying a car is always hard, but they made it as painless as possible. I can honestly say I had fun talking to everyone I met there and I have the peace of mind that I now have a solid, reliable car. More

Preparing car to pass emissions My 2006 Toyota came for service to pass emissions. I asked many questions about service and they were answered. I even brought a friend and all his q My 2006 Toyota came for service to pass emissions. I asked many questions about service and they were answered. I even brought a friend and all his questions were answered. The service was excellent! The vehicle passed emission testing after the repairs were made. More

Great Customer Service I wanna give a big shout out to Wheeler at Girard Toyota in NL!!!! He gave me the best experience shopping for my 2018 Camry hybrid. Even tho we have I wanna give a big shout out to Wheeler at Girard Toyota in NL!!!! He gave me the best experience shopping for my 2018 Camry hybrid. Even tho we have to go back and forth a couple times but because of how patient he was, I was able to have a new car :) Also his customer service was excellent that by far it’s the best car shopping experience that I ever had!!!! I was very thankful to meet Wheeler, he’s the best car dealer! More

Great costumer services I went to toyota and bought two cars at the same time the sales person was great, friendly and really helpful we really like to work with him... I went to toyota and bought two cars at the same time the sales person was great, friendly and really helpful we really like to work with him... More

Pleasantly surprised I'm a 63 year old widow and needed to buy a new car. I did my research on TrueCar.com and Edmunds.com, and decided to take a drive to my local Toyota I'm a 63 year old widow and needed to buy a new car. I did my research on TrueCar.com and Edmunds.com, and decided to take a drive to my local Toyota dealership, Girard Toyota in New London. I met with a sales associate by the name of Wheeler Johnson and I have to say my experience that day far exceeded my expectations. Mr. Johnson was friendly , knowledgeable, courteous, and not at all "pushy" ..... in other words, a far cry from salesmen I've dealt with at other dealerships over the years. I got a great deal on the car of my choice, no hassles with my trade-in vehicle, and drove my new car home within a matter of a few short hours!! I bought an electric blue Toyota C-HR, which is a 2018 model, and I absolutely love it!!! I encourage all of my friends and family to visit Girard Toyota and meet with Wheeler Johnson if you are considering a new lease or purchase; you won't be disappointed! More

Great experiance. Best car buy thus far I recently purchased a car from girard toyota of new london. Wheeler Johnson was steller in his knowledge of the automibiles and was very attentive t I recently purchased a car from girard toyota of new london. Wheeler Johnson was steller in his knowledge of the automibiles and was very attentive to my every need and question. He did a thorough job from the time I walked onto the lot. I never felt presured to make my purchase. Over all my experance was 100% enjoyable and I plan on being a customer of Wheelers for a long time. Thank you. From a satisfied customer. More

Amazing! On May 12 (2017) I was traveling from Florida to Mystic, Ct when a message came up on my dashboard that something needed attention. My smartphone ind On May 12 (2017) I was traveling from Florida to Mystic, Ct when a message came up on my dashboard that something needed attention. My smartphone indicated that the nearest dealership was Girard Toyota in New London. I telephoned the service department and the woman said to come right over and drive right in, which, as it turns out was exactly what I did, no line of cars in front of me. The staff was efficient, knowledgeable, and courteous. I was traveling with my miniature schnauzer and they didn't mind that I brought her in the wait area with me. My phone had died while Siri was getting me directions (so I had to ask " locals" on my way there for directions while driving.) Well, the waiting area ALSO had a battery for me to charge my phone!! I received top notch service. Fortunately it was only low air in my spare (lol) but to top it off they didn't charge me to problem solve. If I lived here I would definitely use them for my service needs. Thanks so much!!?? Brenda Green More