Gillman Subaru North

We purchased a Forrester in February 2010. We then got royally screwed when we brought it in for service thereafter. Melissa failed to mention that the charge for the services performed would not be cove royally screwed when we brought it in for service thereafter. Melissa failed to mention that the charge for the services performed would not be covered under the warranty plan we purchased, but also failed to mention that said services would cost $800. Subsequently, we tried to resolve the issue with management, and the boilerplate response we received was "let me check with my boss, and I will call you back." After two weeks of us contacting them daily without ever getting the return phone call, we gave up and chalked it up as a loss. The staff was friendly and polite ever time they blew us off. DO NOT USE GILMAN SUBARU. They are shady, and they use every loophole available to rip you off. You would be much better at any other dealership in the Houston area. We will NEVER use Gilman again, and anyone else should think twice before purchasing a car with Gilman. Sincerely, Jacob and Whitney Kubik Huntsville, Texas More

My wife and I purchased 2 vehicles from Gillman Subaru and we had a great experience each time. After moving to Nashville we are still considering making the trip back to Houston for our next purchase. Gi and we had a great experience each time. After moving to Nashville we are still considering making the trip back to Houston for our next purchase. Gillman really went the extra mile to ensure we got the best financing and they are heavily involved in the local Subaru community. My wife and I didn't expect to miss our car dealership when we moved but we do. More

We always have our maintence done there and they ALWAYS do and EXCELLENT JOB!! Service with a smile. They know us by name and anything we ask for they go out of there way to try and accomadate our requests do and EXCELLENT JOB!! Service with a smile. They know us by name and anything we ask for they go out of there way to try and accomadate our requests. Including when we bought our car, they were able to locate one we wanted and bring it to the dealership for us. More

Excellent employees. Great attitudes and very helpful. Never pushed anything other than what we came to see unless we requested it. After visiting other dealers, we went back to Gillman Subaru because of Never pushed anything other than what we came to see unless we requested it. After visiting other dealers, we went back to Gillman Subaru because of the treatment we received and purchased a used vehicle. More

Brenda was great to work with. She answered our questions and worked with us on the price in a professional and curteous manner. We started at Gillman Subaru because I had purchased 2 other vehicles from Gil and worked with us on the price in a professional and curteous manner. We started at Gillman Subaru because I had purchased 2 other vehicles from Gillman in the past. We went to several other dealers in the Houston area but returned to Gillman Subaru to make our final deal because of the people, pricing and performance of the overall offering. We will definitely be back and will tell our friends and associates about the great treatment we received from Gillman and Brenda. Thanks for your help Steve Brunner More

First of all, I should explain that I was a first time car buyer and a little wary of the process of buying a car. Being a younger customer and technology savvy, the vehicle research aspect of my purchase car buyer and a little wary of the process of buying a car. Being a younger customer and technology savvy, the vehicle research aspect of my purchase was accomplished way ahead of time. My main concern was interacting with dealers in person, I wanted to avoid high pressure sales techniques and lures that my friends, parents, and coworkers had warned me about for years. This pretty much meant that I was going to use a technique that I found comfortable when exploring my options. So, while using online car buying resources available to me, I was contacted by Patrick Clausen from Gillman. Patrick embraces email conversation with the potential buyer, which adds a level of confidence for me when discussing details about the car. He was courteous, respectful, prompt, and open over email about questions I had, including out-the-door price of the vehicle, and without badgering me to come in to the dealership for a test drive. This aspect of the purchasing process was very refreshing for me and stood out tremendously compared to my correspondence with other dealerships. In the end, we got quotes from 6 dealers in Texas for a 2011 Subaru Outback. Patrick at Gillman Subaru North gave me the best price, and best customer service, of all the dealerships. I would give them 6 stars if I could for the price and service they rendered! More

I emailed the dealer for a quote and Patrick replied back the same day with a very detailed itemized quote. They were the best price in the Southeast Texas area and were very easy to work with. When I went the same day with a very detailed itemized quote. They were the best price in the Southeast Texas area and were very easy to work with. When I went to pick up the car I was in and out in one hour. I would definitely buy another car from them in the future. More

We had been to multiple dealerships throughout the day - I was tired, I was sick of car-salesmen - I just wanted to go home. My husband suggested we stop in at the Subaru dealership on the way home. Thank I was tired, I was sick of car-salesmen - I just wanted to go home. My husband suggested we stop in at the Subaru dealership on the way home. Thank goodness we did! They were unlike every other dealership we had visited. Brenda was so friendly - she didn't keep asking "what will it take to get you in a car today?" She didn't push a sale on to us - rather - she educated us on the benefits of Subaru and really took care to show us why Subaru cars were great cars. I would recommend Gillman Subaru to anyone looking for a new car and especially send them to Brenda! She is amazing!!! More

We have now leased our 3rd Subaru from the same dealership and same salesman.... To me, it goes without saying, but we are EXTREMELY pleased with both. We currently have a 2009 Legacy and just tra dealership and same salesman.... To me, it goes without saying, but we are EXTREMELY pleased with both. We currently have a 2009 Legacy and just traded our 2008 Outback for the 2011 Outback, and LOVING IT!!! We are most definitely a Subaru family! Patrick is an excellent and honest salesman, who makes for a pleasurable and stress-free buying experience. We have recommended this dealership and most definitely Patrick to several of our friends and co-workers. He is #1 with us!! More

What I liked best about Pat is that he explained every question I had without hesitation and I felt he was a very honest salesman. The time from walk in to drive out was exceptional. Because the color of question I had without hesitation and I felt he was a very honest salesman. The time from walk in to drive out was exceptional. Because the color of car that I wanted wasn't available, Pat personally drove my car from a southwest Houston dealership back to Gillman Subaru as soon as I made the decision to purchase the car. To save time, financing and paperwork were being completed simultaneously. There was no pressure sales tactics from anyone at the dealership which made me feel very comfortable. I would definitely recommend this dealership to any of my friends or family who wished to purchase a Subaru. More