Gillman Subaru North

I bought an '06 Subaru Tribeca B9. I was referred to this dealership by a friend of mine who has sent others all of whom have bought cars with Gillman. I've been back to the dealership a minimum of 3 - 5 dif dealership by a friend of mine who has sent others all of whom have bought cars with Gillman. I've been back to the dealership a minimum of 3 - 5 different occasions to trade the care back in. The salesman misrepresented information re: the cars estimated mpg. It only gets from 14-17 mpg at best & requires premium gas which I was not informed of until the salesman handed me the keys to the car. I can't afford this expense on my limited income and I'm currently unemployed. I have spoken with the GM of the dealership to make an approriate trade/offer on another car with equal cost and features. He at firtst tried to fix the problem by offering me an oil change if I didn't find a trade. I was not impressed. Louis called me & said he found 2 Nissan Rougues at the Rosenberg dealershp that he would trade for but they sold so he never called me back. I have been back to the dealership many times and called numerous times. I came in again personally and when another Nissan Rogue was found on the internet he wanted to charge $3K more for the same vehichle that he was supposedly willing to trade for earlier. I want Gillman to work with me on a fair trade for my vehicle and a fair offer for the trade vehicle that is equal to or Less than what I currently owe on the car NOT MORE $$$. I made it very clear that I need a car with efficient gas mileage, costing from $12-15K, and one that includes a warranty. That's not what I received. I had to pay $2K xtra for a warranty, I have a gas guzzler that takes Premium gasoline and I have a car with Navigation that is useless to me in Houston. I never received a CD upgrade for the cars Navigation System which I was promised by the New Car Salesman who said he would take care of it personally.(It is currently programmed for Illinois). I keep calling to see if it has arrived and it has never come in. I asked Mr. Won if there was anythign I could do to improve gas mileage. He had no suggestions. So I called & spoke with the Service Dept to find out how to improve the gas mileage & I was informed that the car was never serviced between 40K & 60K miles. It needs a $725 service that changes spark plugs etc. I bought it with 60K miles on the car and so it was evidently passed onto me without this required service done on the engine. Yeong Won(sp?)has personally seen me come in on several occasions and hasn't spoken with me to see if I had gotten the situation resolved. I just keep getting handed to another salesman each time I come in. Needless to say I've had a very disappointing experience with Gillman and haven't received satisfaction on goods that were promised nor on an appropriate trade-in. Gillman North has dropped the ball! I would not recommend this dealership to anyone. Everyone seems nice but no one is getting the job done. If you can help me please call Elaine @ 281-732-4109 ASAP! More

Overfilled new Forester with oil and put on wrong oil filter resulting in a damanged vehicle. 5 hours to purchase replacement car at higher price (with same options). Total rip off. They should close t filter resulting in a damanged vehicle. 5 hours to purchase replacement car at higher price (with same options). Total rip off. They should close the dealership. More

This is one of the most fantastic dealerships I have ever been to. I really think that other dealerships should take a look at the CS that this dealership provides to its guests. I have been with them for fo been to. I really think that other dealerships should take a look at the CS that this dealership provides to its guests. I have been with them for four years now, not only as a customer but as a loyal friend. More

I visited many dealer ships online and Gillman Subaru in north houston, Has to be the most friendliest and very professional No pressure and very informational. I highly recommend them. They were very info north houston, Has to be the most friendliest and very professional No pressure and very informational. I highly recommend them. They were very informative about there vehicals, and If the y didnt know, They would find out the information to answer your questions in a very timely matter. More

We purchased a Forrester in February 2010. We then got royally screwed when we brought it in for service thereafter. Melissa failed to mention that the charge for the services performed would not be cove royally screwed when we brought it in for service thereafter. Melissa failed to mention that the charge for the services performed would not be covered under the warranty plan we purchased, but also failed to mention that said services would cost $800. Subsequently, we tried to resolve the issue with management, and the boilerplate response we received was "let me check with my boss, and I will call you back." After two weeks of us contacting them daily without ever getting the return phone call, we gave up and chalked it up as a loss. The staff was friendly and polite ever time they blew us off. DO NOT USE GILMAN SUBARU. They are shady, and they use every loophole available to rip you off. You would be much better at any other dealership in the Houston area. We will NEVER use Gilman again, and anyone else should think twice before purchasing a car with Gilman. Sincerely, Jacob and Whitney Kubik Huntsville, Texas More

My wife and I purchased 2 vehicles from Gillman Subaru and we had a great experience each time. After moving to Nashville we are still considering making the trip back to Houston for our next purchase. Gi and we had a great experience each time. After moving to Nashville we are still considering making the trip back to Houston for our next purchase. Gillman really went the extra mile to ensure we got the best financing and they are heavily involved in the local Subaru community. My wife and I didn't expect to miss our car dealership when we moved but we do. More

We always have our maintence done there and they ALWAYS do and EXCELLENT JOB!! Service with a smile. They know us by name and anything we ask for they go out of there way to try and accomadate our requests do and EXCELLENT JOB!! Service with a smile. They know us by name and anything we ask for they go out of there way to try and accomadate our requests. Including when we bought our car, they were able to locate one we wanted and bring it to the dealership for us. More

Excellent employees. Great attitudes and very helpful. Never pushed anything other than what we came to see unless we requested it. After visiting other dealers, we went back to Gillman Subaru because of Never pushed anything other than what we came to see unless we requested it. After visiting other dealers, we went back to Gillman Subaru because of the treatment we received and purchased a used vehicle. More

Brenda was great to work with. She answered our questions and worked with us on the price in a professional and curteous manner. We started at Gillman Subaru because I had purchased 2 other vehicles from Gil and worked with us on the price in a professional and curteous manner. We started at Gillman Subaru because I had purchased 2 other vehicles from Gillman in the past. We went to several other dealers in the Houston area but returned to Gillman Subaru to make our final deal because of the people, pricing and performance of the overall offering. We will definitely be back and will tell our friends and associates about the great treatment we received from Gillman and Brenda. Thanks for your help Steve Brunner More

First of all, I should explain that I was a first time car buyer and a little wary of the process of buying a car. Being a younger customer and technology savvy, the vehicle research aspect of my purchase car buyer and a little wary of the process of buying a car. Being a younger customer and technology savvy, the vehicle research aspect of my purchase was accomplished way ahead of time. My main concern was interacting with dealers in person, I wanted to avoid high pressure sales techniques and lures that my friends, parents, and coworkers had warned me about for years. This pretty much meant that I was going to use a technique that I found comfortable when exploring my options. So, while using online car buying resources available to me, I was contacted by Patrick Clausen from Gillman. Patrick embraces email conversation with the potential buyer, which adds a level of confidence for me when discussing details about the car. He was courteous, respectful, prompt, and open over email about questions I had, including out-the-door price of the vehicle, and without badgering me to come in to the dealership for a test drive. This aspect of the purchasing process was very refreshing for me and stood out tremendously compared to my correspondence with other dealerships. In the end, we got quotes from 6 dealers in Texas for a 2011 Subaru Outback. Patrick at Gillman Subaru North gave me the best price, and best customer service, of all the dealerships. I would give them 6 stars if I could for the price and service they rendered! More