Gillman Chrysler Jeep Dodge

Took my Dodge Dart in for warranty work sometime last week as its ability to start became sporadic (needed an update for the CPU). Service and product were well enough. I had to leave it overnight and th week as its ability to start became sporadic (needed an update for the CPU). Service and product were well enough. I had to leave it overnight and the next day when I went to pick it up there was a moderately deep scratch in the driver door. All fine, accidents happen, as long as it's fixed. The service man I worked with called "the boss man" out, this is Jim, and he said to have them buff out as much as they could while we were left to wait for it. We happened to wait outside the service bay so we could see how the technicians handled the cars. NOT well. One technician drove a Rallye inappropriately fast out of the service bay. I would be personally offended if I had seen somebody driving my car that way. Reckless and disrespectful. Them "buffing out" this scratch was never going to cut it for me and I think it's a cheap and dishonest way to try to fix your problem. When they brought the car back to us, sure, it was coated in nice shiny showroom wax to attempt to distract me and the scratch was barely noticeable, now a whitish cloud over my blue paint about the size of a nickel. But I understand a large portion of my clear coat has been buffed away trying to cover up your mistake and my paint is left no protection in this spot. They still offer to fix it in their body shop after I say I'm not comfortable with it. Good on you. They provide me with a rental and my car is gone for three days in which I receive no update and only get one on the third day when I call the body shop to ask for one and they tell me only that "It's being finished." and will be ready later that day but not what they're actually having done, i.e. wet sanding, painting, putting on the clear coat, baking, etc. So when it's ready, they don't call me as is the only appropriate protocol, yes? No, they call my father who is absolutely nowhere on the intake paperwork (but happens to have bought a vehicle from them as well) and was in no way involved. What kind of company does that?? I found this incredibly unprofessional and frankly disrespectful. Like they're looking for any way around courteous and appropriate behavior? So I don't get the news that it's ready until 5 minutes to close on a Friday and when I call at that time, they say they'll leave my key with the receptionist and I can just pick it up from there, no problem. But when I ask if the work order will be with the car he replies, "Well.. no." As if it's an obvious answer and a ludicrous suggestion on my part for requesting a RECEIPT of some sort and wanting to know specifically what they've done to fix my car. I've been to body and collision repair shops more than a few times and this is VERY common practice, sometimes with them emailing me the work order as it is updated. After this he says that the shop will be closed until Monday so he won't be able to get me a work order til then and also adds the rental will not be paid for over the weekend. And when I express how strange I believe it is that I wouldn't expect a work order, he then says he can have one for me the next day before they close at 1. I got everything back fine, the computer update and my fixed door are good. The end product is acceptable but the experience was sub par. I will never go back to this place for service or to buy another vehicle with them as my buying process with them over a year ago also left me feeling less than satisfied. More

We had the best experience with our salesman, Trouble Carter. He was friendly and knowledgeable but most importantly he helped us get the used car we really wanted! I would highly recommend asking for, " Carter. He was friendly and knowledgeable but most importantly he helped us get the used car we really wanted! I would highly recommend asking for, "Trouble," when you arrive at Gillman CJD as crazy as that sounds! :) More

Our first experience with this dealership was horrible! About a month ago we went in to buy a new car for my dad. We walked away from the deal because of the bad service and the demeaning way we thought w About a month ago we went in to buy a new car for my dad. We walked away from the deal because of the bad service and the demeaning way we thought we were treated. HOWEVER, last week my dad received a call asking if he was still looking for a car. (We had taken a break from the process just to regroup) This time around the service was incredible. Our questions were answered in a respectful way, Mr. Carter (the salesman) was terrific at listening to our needs and wants in a vehicle and he delivered! My dad is not the easiest to customer to handle or please. We were able to negotiate a fair price and it didn't take a lot of back and forth. Simple, straightforward and nice. We walked away feeling appreciated as a customer too! When it is time to go back, we will definitely look for Mr. Carter. I am telling everyone I know how great the service was! More

Mark was Great! I can not say anything poor about him at all. The dealership as a whole, however, I have mixed feelings about. The manager was VERY high pressure in sales. Financing was not a great experien all. The dealership as a whole, however, I have mixed feelings about. The manager was VERY high pressure in sales. Financing was not a great experience and I would not recommend anyone finance their vehicle with them. Our brand new vehicle came with a 1 year Bumper to Bumper Warrant! What a joke. $2800 to get 5yr/100,000 miles. Overall, the car buying experience was not ideal but not horrible.. however, financing was a let down. Very nice guy, I just disagree with their approach. More

I received excellent service from all of the associates that I came in contact with at the dealership. I did have to take our Dodge in to get serviced, and my experience with the service center was great. that I came in contact with at the dealership. I did have to take our Dodge in to get serviced, and my experience with the service center was great. At one point I had an issue with the cost and diagnosis of the vehicle, but all of the associates were quick to listen to my concerns and offer help. Eventually, I did have to speak with the general manager, Mr. Chapman, who agreed to meet with me to listen to my concerns as well. When speaking with him, he was very courteous and understanding. Although I didn't completely get the answer that I wanted, I did feel as though Mr. Chapman and his team provided me with the best possible solution for both parties involved. Once the issue was resolved, everyone continued to be very helpful, and I was so appreciative of the service received. I recently left a job which revolved around customer service, so I have come to expect the best customer service from companies that I give my business to, and I felt that the team of people that I worked with at Gillman exceeded my expectations. I will definitely refer family and friends to this dealership. Thank you More

Stay away from this dealership! Matt Chapman General Manager, and David Garcia, Finance Manager are unethical business people that give the car I made a deal on vehicle and put down a deposit only to ha Manager, and David Garcia, Finance Manager are unethical business people that give the car I made a deal on vehicle and put down a deposit only to have them sell the vehicle after we agreed I would come in to pick and do the paperwork in two days. No phone call no nothing only to show up with the vehicle sold. They do not value service and give the car business the reputation it has been known for. More

I went in this past Saturday to try to get a new car because my Malibu maxx was not cutting it any more. After trying to get the car by self I found out I couldn't so I became very discouraged. But my s because my Malibu maxx was not cutting it any more. After trying to get the car by self I found out I couldn't so I became very discouraged. But my sells men Marcos Pacheco was very determined to help me get the car of my dreams. He worked really hard to help me out. Unlike most sells men he was straight forward an gave me no bs. He was super nice an very helpful. After a few hours he did it. He was able to get me my car that I really wanted. I drove out with a 2013 charger brand new!! I had an awesome experience at Gillman. I highly recommend it an ask for Marcos. More

After searching what seemed like all over Houston for a vehicle within our budget and one that we liked, we found that Gillman was where we should have just started to begin with. We were greeted with a po vehicle within our budget and one that we liked, we found that Gillman was where we should have just started to begin with. We were greeted with a positive and friendly service as well as an overall comfortable atmosphere. Travis and Javier were exceptional in getting us in what is now our Jeep Compass. My husband and I were tired of dealing with many salesmen who were wanting to "just sell us a car" however, Travis did the above and beyond to ensure we got the one we wanted. (no settling for this girl) I will and already have strongly recommended these guys to friends and family. The Finance team, in particular David were/was great as well! Overall, after the long and stressful road of searching for a vehicle. The team at Gillman Chrysler Jeep and Dodge were AMAZING! We've been enjoying our Compass and are still so happy!!! Thanks again Travis!!! More

Eugine was the best salesman I've ever had the pleasure of dealing with. He has been in the business for many years & knows his stuff. My credit isn't perfect & I still drove off with a new challe pleasure of dealing with. He has been in the business for many years & knows his stuff. My credit isn't perfect & I still drove off with a new challenger! If tgey can't get you in a car, nobody can! More

Gilman jeep has an excellent staff and great customer service. They made everything as smooth as possible. They made car buying a easy process. Keep it up guys. service. They made everything as smooth as possible. They made car buying a easy process. Keep it up guys. More