Gillman Chrysler Jeep Dodge

I have serviced my 2023 RAM 1500 here since I purchased it. After repeated experiences with poor communication and what I felt was misleading information, I have completely lost trust in this service depar it. After repeated experiences with poor communication and what I felt was misleading information, I have completely lost trust in this service department. The problems started early. I once waited about two weeks for a promised loaner while repeatedly following up, only for the service advisor to eventually tell me he no longer worked there. Later, I had an ongoing touchscreen/radio issue. In May, I was charged approximately $250 for diagnosis even though I had previously reported the same problem and had an extended warranty. I was told my warranty probably would not cover a rental. The radio part was supposed to arrive in about a week but took several weeks. The dealership even texted me that the part had arrived, causing me to drive there, only to be told it had NOT arrived. I later contacted my warranty company myself and discovered my rental was quickly approved. I also learned the dealership had not submitted my diagnostic charge with the warranty claim. But my most recent experience was the final straw. My battery failed, so I jump-started my truck and drove it directly to the dealership. A service advisor listened to the engine and told me it did not sound right, specifically pointing out a “tick-tick” sound. I told him it sounded normal to me, but he insisted it should be much quieter. Trusting his professional judgment, I agreed to an approximately $260 diagnostic inspection. The next day, I was told the battery needed replacement for approximately $470. When I specifically asked about the engine noise, the advisor told me the technician recommended another approximately $260 fuel injection service/test to help rule out the problem. I had still not received an inspection video or report, so I became uncomfortable and went to management. A service department leader finally showed me the technician’s inspection video. The technician confirmed the battery was bad, which I do not dispute. But the technician also stated that the vehicle was running well and that he did NOT hear an abnormal engine noise. More importantly, the fuel injection service was recommended because of the truck’s mileage as preventative maintenance—not because the technician found an abnormal engine noise. That is a huge difference. I did not bring the truck in complaining about engine noise. The service advisor raised that concern. When I later asked about it, the fuel injection service was presented in a way that led me to believe it was related to diagnosing or ruling out that supposed problem. Had I received the technician’s video and accurate information from the beginning, I could have made an informed decision. Instead, I was left believing my engine might have a problem and that another $260 service might be necessary. That made me feel completely misled. Afterward, they offered me 10% off their approximately $470 battery replacement. I declined and drove about five minutes to AutoZone, where I purchased a high-quality battery for approximately $298 with a 5-year warranty. This is not about expecting free service or complaining that dealerships cost more. It is about trust, honesty, communication, and professionalism. Customers rely on service advisors because most customers are not mechanics. Preventative maintenance should be clearly identified as preventative maintenance, and customers should be told what the technician actually found. After these experiences, I have completely lost confidence in this service department. I will not bring my vehicle back, and based on my experience, I cannot recommend them. More

I have been in contact with Deon at the dealership all week. We set up a drive drive 68 miles to test it. When we walked into the dealership he said they were sending the car to auction. There is NO exc week. We set up a drive drive 68 miles to test it. When we walked into the dealership he said they were sending the car to auction. There is NO excuse for not calling me. I will Never recommend them or ever shop there again! Totally unprofessional More

This dealership will sell you a car with a bent frame for $20k and then refuse to take the car back and offer you a $44k car instead as a “solution” so they can tell the bank “you declined a solution” when t $20k and then refuse to take the car back and offer you a $44k car instead as a “solution” so they can tell the bank “you declined a solution” when they have the same make and model at a similar price. The bank, the dealership and lawyers don’t even want to help. This is CRAZY. Please avoid this dealership if you want a dependable car and an honest sale. Being told to work harder so I can almost triple the monthly payment is absolutely unacceptable. Beware of this shady dealership. They are friendly until you call them out on crooked business and fraud. Then they make a woman cry in front of a whole group of managers and no one even blinks an eye. They just keep pushing the over DOUBLE price car on you instead of the same make and model with a $6k difference! This deal has costed my company a whole month worth of income trying to fix and resolve along with NO reimbursement. More

I went in on Monday, April 22, 2024 to finish up some paperwork that the finance manager messed up on. So when I got there, the finance manager by the name VP was suppose to meet me at 9:30 that morning. paperwork that the finance manager messed up on. So when I got there, the finance manager by the name VP was suppose to meet me at 9:30 that morning. Well, when I got there, he wasn’t there. So then I went in to ask if another manager could help me? So the manager by the name Nick Coray came out and saw how frustrated I was, proceeded to ask me if he could help me? I explain to him that I was waiting on the finance guy to come in and finish up the paper from a deal we just did. So Nick went on to help me, and told me he would have me out in no time. He apologized for me having to wait. So Nick went and got my paperwork, so he could finish the deal. While Nick was getting the paperwork together, his colleague by the name of Gabriel Garcia came in and printed the paperwork out for me. With the two of them working together, I was out in no time. I really want to say THANK YOU to these two for their quick thinking, and team work. If you ever visit this dealership, be sure to ask for Nick Coray, and Gabriel Garcia. They provided me with excellent service. More

I love Rams and Jeeps but don't buy from Gillman. The last two times that I have purchased a vehicle at Gillman, there have been problems. This last time, after negotiating a price after I got home a The last two times that I have purchased a vehicle at Gillman, there have been problems. This last time, after negotiating a price after I got home and had a chance to look at the paperwork, I noticed that the price was $2,000 higher than we had agreed. I also noticed they did not include the paperwork for the wrap package we had paid for. None of the paperwork that we received included our monthly payment and years to pay. I went back and asked to remove the wrap package as the terms of coverage were not what we were led to believe were. They told me that they changed it and I left content. Unfortunately, I got a call to ask if I was content. I asked what the maintenance terms were and was informed that it was not what I was told when I left content with the terms. My relatives and I have been buying cars there since 2009 when Archer lost the dealership. I will no longer buy vehicles there nor recommend that anyone else does. I am considering going to either River Oaks Ram or Finnigan for any service rather than giving Gillman any of my business. More

Dishonest service. I bought one tire for my son’s truck. When I went to pick it up they had put 4 tires on. My bill should have been $500 but instead was $1500. They s I bought one tire for my son’s truck. When I went to pick it up they had put 4 tires on. My bill should have been $500 but instead was $1500. They said they could put the old tires back on and showed me some from a pile of tires. More

Amber in service. Is the absolute best! She provides exceptional service, care and professionalism she makes you feel like family!! Bought my 2023 off the showroom flo Is the absolute best! She provides exceptional service, care and professionalism she makes you feel like family!! Bought my 2023 off the showroom floor, had to learn a few things about it and Amber was my service representative she was so polite and patient I truly only want her as my service representative ( no shade to any of the others) she’s just wonderful!! More

I purchased a used vehicle from Gillman Jeep almost 2 months ago. The initial encounter was pleasant and full of promises. Promises that Nelson the salesman, Jason the sales manager, and Dana the general months ago. The initial encounter was pleasant and full of promises. Promises that Nelson the salesman, Jason the sales manager, and Dana the general manager have failed to deliver on. All three of these men have lied to me and refuse to fulfill a relatively simple promise upon purchase of a used vehicle. I would not recommend purchasing from this dealership, especially a used vehicle. I feel that i have afforded them plenty of time to fulfill their promises. Unfortunately, they are simply liars that will not stand by their word. More