Gillman Chrysler Jeep Dodge

Horrible people This dealership is awful. They change prices on Sunday ( when you know they're closed ) and then early morning before they open they change them back. This dealership is awful. They change prices on Sunday ( when you know they're closed ) and then early morning before they open they change them back. I was going for a 2008 bmw that was posted for 5000. They said it was a mistake, changed the price, and hung up on me. This is not ok. More

Dissapointing We found good deal on Hyundai Tucson on their website. So, we contacted online manager to clarify the price and availability. She said that the vehicl We found good deal on Hyundai Tucson on their website. So, we contacted online manager to clarify the price and availability. She said that the vehicle is available. We made a proposal and agreed the price. 20 minutes later we were at there place. We were asked to wait. After half an hour they said that the car is ready for test drive. When we went outside we found that it is Kia, not Hyundai!!! When we asked about Hyundai they told that it probably was sold. We just left More

New Buyer Purchased a new Jeep and I am very excited/pleased with it. The service that I received from Mark Ina was phenomenal..!!!!! I would recommend him and Purchased a new Jeep and I am very excited/pleased with it. The service that I received from Mark Ina was phenomenal..!!!!! I would recommend him and this dealership to anyone who are seeking good service.! More

my sales experience I stopped by your dealership just to see some of your new cars and to pick up a part for my wife's jeep. I was greeted by Mr. McGee as I entered the s I stopped by your dealership just to see some of your new cars and to pick up a part for my wife's jeep. I was greeted by Mr. McGee as I entered the show room floor and I asked him for directions to the parts department which he gave me. We got into a discussion about cars and he showed me this dodge avenger in black. I was so impressed with his knowledge about the car and his friendliness /professionalism that I bought my car. Mr. McGee was a great help!!!!!!!! More

Great costumer service Came to this dealer end it up with exactly wt I wanted the service was super everyone was friendly n that's the most important things in a business .. Came to this dealer end it up with exactly wt I wanted the service was super everyone was friendly n that's the most important things in a business ..thank Brian n mike More

Best service and price in town I came to this dealership looking to buy a car for a good price, not only I found that but found awesome people that took time and sweat to get me ex I came to this dealership looking to buy a car for a good price, not only I found that but found awesome people that took time and sweat to get me exactly what I needed. I will definitely be back in the future to buy more cars from Gillman and I want my sales person to be Trouble again. More

Took my Dodge Dart in for warranty work sometime last week as its ability to start became sporadic (needed an update for the CPU). Service and product were well enough. I had to leave it overnight and th week as its ability to start became sporadic (needed an update for the CPU). Service and product were well enough. I had to leave it overnight and the next day when I went to pick it up there was a moderately deep scratch in the driver door. All fine, accidents happen, as long as it's fixed. The service man I worked with called "the boss man" out, this is Jim, and he said to have them buff out as much as they could while we were left to wait for it. We happened to wait outside the service bay so we could see how the technicians handled the cars. NOT well. One technician drove a Rallye inappropriately fast out of the service bay. I would be personally offended if I had seen somebody driving my car that way. Reckless and disrespectful. Them "buffing out" this scratch was never going to cut it for me and I think it's a cheap and dishonest way to try to fix your problem. When they brought the car back to us, sure, it was coated in nice shiny showroom wax to attempt to distract me and the scratch was barely noticeable, now a whitish cloud over my blue paint about the size of a nickel. But I understand a large portion of my clear coat has been buffed away trying to cover up your mistake and my paint is left no protection in this spot. They still offer to fix it in their body shop after I say I'm not comfortable with it. Good on you. They provide me with a rental and my car is gone for three days in which I receive no update and only get one on the third day when I call the body shop to ask for one and they tell me only that "It's being finished." and will be ready later that day but not what they're actually having done, i.e. wet sanding, painting, putting on the clear coat, baking, etc. So when it's ready, they don't call me as is the only appropriate protocol, yes? No, they call my father who is absolutely nowhere on the intake paperwork (but happens to have bought a vehicle from them as well) and was in no way involved. What kind of company does that?? I found this incredibly unprofessional and frankly disrespectful. Like they're looking for any way around courteous and appropriate behavior? So I don't get the news that it's ready until 5 minutes to close on a Friday and when I call at that time, they say they'll leave my key with the receptionist and I can just pick it up from there, no problem. But when I ask if the work order will be with the car he replies, "Well.. no." As if it's an obvious answer and a ludicrous suggestion on my part for requesting a RECEIPT of some sort and wanting to know specifically what they've done to fix my car. I've been to body and collision repair shops more than a few times and this is VERY common practice, sometimes with them emailing me the work order as it is updated. After this he says that the shop will be closed until Monday so he won't be able to get me a work order til then and also adds the rental will not be paid for over the weekend. And when I express how strange I believe it is that I wouldn't expect a work order, he then says he can have one for me the next day before they close at 1. I got everything back fine, the computer update and my fixed door are good. The end product is acceptable but the experience was sub par. I will never go back to this place for service or to buy another vehicle with them as my buying process with them over a year ago also left me feeling less than satisfied. More

We had the best experience with our salesman, Trouble Carter. He was friendly and knowledgeable but most importantly he helped us get the used car we really wanted! I would highly recommend asking for, " Carter. He was friendly and knowledgeable but most importantly he helped us get the used car we really wanted! I would highly recommend asking for, "Trouble," when you arrive at Gillman CJD as crazy as that sounds! :) More

Our first experience with this dealership was horrible! About a month ago we went in to buy a new car for my dad. We walked away from the deal because of the bad service and the demeaning way we thought w About a month ago we went in to buy a new car for my dad. We walked away from the deal because of the bad service and the demeaning way we thought we were treated. HOWEVER, last week my dad received a call asking if he was still looking for a car. (We had taken a break from the process just to regroup) This time around the service was incredible. Our questions were answered in a respectful way, Mr. Carter (the salesman) was terrific at listening to our needs and wants in a vehicle and he delivered! My dad is not the easiest to customer to handle or please. We were able to negotiate a fair price and it didn't take a lot of back and forth. Simple, straightforward and nice. We walked away feeling appreciated as a customer too! When it is time to go back, we will definitely look for Mr. Carter. I am telling everyone I know how great the service was! More