Gillman Chrysler Jeep Dodge

Worst customer / repair service....Stay away!! Just posted on Yelp and anywhere else I can think of regarding Gillman Dodge Dealership on Beltway 8, Sugar Land. We have purchased 5 vehicles from Just posted on Yelp and anywhere else I can think of regarding Gillman Dodge Dealership on Beltway 8, Sugar Land. We have purchased 5 vehicles from this location and will NEVER purchase another from them. The service department is dismal. My husband's Dodge Ram was in the shop for two weeks in August, issue not resolved and never any communication with them. It is in the shop again this is now two weeks and we still can not even receive a return phone call on the status. Each time we call the person we were told was our point person, Willie Ford is not available EVER; and has never returned a call. Stay away from this dealership!!! They are great at poor service, nothing else. More

Didnt pay off my vehicle!!! no floor mats I DO NOT recommend this dealership to anyone. I have called multiple times because my vehicle was not paid off and my bank kept calling for payment, I I DO NOT recommend this dealership to anyone. I have called multiple times because my vehicle was not paid off and my bank kept calling for payment, I got a late pay on my credit report now. I also was told that they weren't sure if my car came with floor mats or not. After doing my own research I saw that my brand new 2015 Dodge Journey did come with floor mats. Ive called numerous time to get the floor mats mailed to me and I still haven't received them. My carpet where my floor mats would be is already nasty from not having any mats. im so disappointed in this dealership and how unprofessional they are. I cant even get through to finance, they never pick up and when they do I explain my situation and somehow im disconnected. I don't know what to do. I don't want to pay the remaining balance, it was there fault for not paying it off in time. More

Very poor service Professional scammers. I went to the dealership for a second purchase ( big mistake specially after buying the jeep cherokee giving me problem after p Professional scammers. I went to the dealership for a second purchase ( big mistake specially after buying the jeep cherokee giving me problem after problem). During the steps on the contract I was told that the car will be washed every time I bring it in for service, not just that but I was promised a detail wash on the vehicle I purchase 2 years ago. I chuckled when he mentioned that because I always brought my truck in for service and it was never washed, I knew they where just trying to pitch anything at me just to make a sale. Oh yea and those fliers you get in the mail for oil changes ranging from 67.99 to 120.00 dollars steer clear. I just brought my truck for an oil change. I have 2 changes left and they told me that I have to pay the difference because the oil change price went up. What ever happened to honest service? More

My Salesman Was Awesome But Afterwards Was Horrible My salesman Effe was great! Because of his excellent customer service skills I referred a friend. I was to receive $150.00 and I'm still waiting a My salesman Effe was great! Because of his excellent customer service skills I referred a friend. I was to receive $150.00 and I'm still waiting and I have made two trips to be feed a bunch of BS even from the General Manager Matt Champman. If I didn't have the email stating it was $150 they tried to say it was $100.00. You tell me you sent two checks BS flag again! My next step is to call Chrysler Corp and report Gillman! Don't go there! More

Horrible customer service After having my leased van for less than a year, one of the sliding back doors started closing by itself. Took it to the dealership where they said th After having my leased van for less than a year, one of the sliding back doors started closing by itself. Took it to the dealership where they said that it would only work when I used the key. Took it again when my tire pressure was low. Instead of checking it, they just put air on it and sent me on my way. Two days later, with almost a flat tire, they realized that I had a screw in it. Came in at 9:20 for a routine oil change and two hours later, my car is still up getting worked on. People here are so incredibly rude. Never leasing a car from them again! More

2014 Jeep Cherokee Lemon I purchased a 2014 Jeep Cherokee in Feb 2014. In August of 2014 I started having issues with the transmission. To make a long story short - this is I purchased a 2014 Jeep Cherokee in Feb 2014. In August of 2014 I started having issues with the transmission. To make a long story short - this is February 2015 and I am now driving a 2015 Jeep Cherokee that they gave me to replace the 2014. Sounds great - right. Well, not so great; I was at the dealer on Friday, February 20 and they want me to pay them almost $2,000 for this car. I asked for my money back and they said they would look at some other options and get back to me. So, I am still driving the 2015 with paper plates and paying my payments every month. This is the most frustrating situation that I have ever had with a new car . I have been to the finance office 3 times to complete the deal and everytime I have to tell them the whole story. I really am going to ask for my money back if this doesn't get resolved soon. Signed:never buy a jeep again. More

Most horrible experience while shopping at this dealership. Most horrible experience while shopping for car in this dealership, crook salesman along with dealership played lots of mind games. My experience: Th Most horrible experience while shopping for car in this dealership, crook salesman along with dealership played lots of mind games. My experience: The car I was interested was listed for $12,995 on their website. I drove an hour to get the car with CASH $$ in my pocket. When I get there salesman brought a list and told me price on internet was mistake and actual price should be $13,895. I argued to honor the internet. After another 15-20 min, this dealer/salesman came up with an offer $12,995 for the car but added another $899 saying they have to add wheel lock and tint making it again $13,885. It was my first experience in this dealership, I was surprised to see how they play with their customers. I was upset so I left dealership. Salesman didn't said a word to me when I was leaving. Seems like he wants us to leave from there as soon as possible. Since I drove from far and wasted hours I decided to donate extra $899 to dealership crooks and buy same car. I returned back to dealership within few min. I saw same salesman is selling same car to his friend/relative (Might be lower price then what I was willing to pay- dealer managers check it). And salesman gave me that creepy look. This was my experience and I won't be back to this dealership. For people who are planning to go there I suggest not to go or be prepared for their games. More

Worst experience and vehicle In order to give a full review I have to go back to November 1013. I came to gillman dodge to trade in my dodge challenger that I had bought from he In order to give a full review I have to go back to November 1013. I came to gillman dodge to trade in my dodge challenger that I had bought from helfman, I came here because the people I had at helfman were kind of arrogant but in hindsite I would have taken them any day. I also came here because kevin in service had always been great on my oil changes and stuff on my dodge. I came to purchase a 2014 jeep grand Cherokee and from the beginning it was a hassle. Let me start by saying im not a difficult approval, I have good credit and have been at my job for years, so its not a matter of getting a lender to deal with me. Anyway I had my salesman halfway through pass me off on someone else because he had personal problems..not a problem because I liked the new salesman better than mine anyway, but take something over halfway through and its confusing....get approval fill out paperwork then the paperwork says its going to cost more than I was told I DON'T THINK SO...so after that fight I was forced to omeet them in the middle...whatever......then I get a call that the paperwork was messed up and I had to come back again to resign....ok........then after I have had it until my first payment is due and still nothing from the finance company so I have to come back in yet again to make my first payment to the dealer!! While im there I talk to service because im having problems with my radio and im told they cant give me a loaner or rental because its not something that warrants it....ive had the car for less than 30 days!!!! Talk to the salesman and he takes me to the general manager and they agree to give me a loaner. When I bring it in I get the loaner and have it for 2 days and am told I have to bring it back because they cant fix it right now until they get parts and they need their car back. When the "parts" come in I take it in and now they wont give me a loaner!!! So im on my own. I call and leave a message for the general manager and I don't hear back! Let me also add that every thime you call the receptionist acts like it's a bother to do her job..answer the phone They tell me they ran updates and it worked...great...about a week or 2 later...same problems So lets just say its been in for the same problems several times...always hear ill get replacement radio and then excuses..oh updates fixed it, Chrysler wont let us replace it...stuff like that General manager 3 phone calls never once responded. Got ahold of a friend who knows the gillmans...never heard from him either, but he did make a call to the dealership telling them to FIX THE PROBLEM.. They didn't! same old story. Ive gave them lists of problems, sent pictures etc. I even took it in for an unrelated grinding issue and got...cant duplicate the problem...to their mechanics even look at the cars?? Now radio is completely out..and the service rep says..why didn't they just replace the radio....i tell him the things I was told and he says..no that's not right im replacing the radio and the usb hub...WHY WASN'T IT DONE A YEAR AGO!!!! And then proceed to put me in a total xxx rental and pretty much tell me this is it take it or leave it..thats bullcrap!!! So all in all ive been dealing with this for over a year and lost over 25 hours of work running back and forth.....REDICULOUS More

not honor warranty Mr. Chapman...Alan Scott...are bad service rep as well as General Manager. Took my truck in for bad factory paint job on my sunroof. When i open sun Mr. Chapman...Alan Scott...are bad service rep as well as General Manager. Took my truck in for bad factory paint job on my sunroof. When i open sunroof the glass is scratching from the paint bumps. You cannot see it when washing vehicle...once you open roof and stand from a distance you see the ugly workmanship done by Chrysler. Chrysler rejected because they said it was due to a previous accident. The only work done was a bumper and fender...no work on the sunroof. Mr Champan had me to take vehicle to a auto trim shop...someone who lied to us. Christian at auto trim on Bissonnet. She stood on the floor told my husband and i that it was a factory warranty issue and the dealer is responsible. Then when i called and told him what she said he emails me to say she says it was due to a previous accident and i had "yo people" to fixed it. Yo people that's why we have violence...who is yo people . I had paper work on bumper and fender to show. We looked st his sunroof on his truck clean as a whistle. My truck is still under warranty 2013 and because of this he want honor the bumper to bumper warranty...bad service...horrible More

2014 Jeep Cherokee My sales experience with Gillman went smooth. My car was shipped from another dealer in Kingsville, TX and delivered to me within 2 days of the sale. My sales experience with Gillman went smooth. My car was shipped from another dealer in Kingsville, TX and delivered to me within 2 days of the sale. The sale was easy and I felt good about my new purchase. In August 2014, I began having issues with the transmission and took it into the service center. They had it for about an hour and told me that it needed a software update and I was good to go. Drove the vehicle for about 3 weeks and it began having the same problem. Took it back, and this time they gave me a rent car. Good thing, they had my car for 2 weeks. They went through a series of tests and resolutions and more tests and said it was good to go. Had the car back for 2 weeks and on October 20, the car is back in the shop with the same problem. I dropped it off on Monday, got my rent car (after being gone from work for 2 hours) and this is Thursday. I haven't heard anything from the service department. I didn't call Tuesday, thinking I would give them a day to look at it again. I called yesterday and 3 times today. No one is calling me back. To that end, I guess the sale was the best part about buying this car. Now, it is time for them to give me money back so I can go somewhere else. Frustrated. More