Gilchrist Chevrolet Buick GMC Dealership Tacoma

This is the first time I have wrote a review on a service or business, but I am so upset and disappointed with my experience I do believe I should try to keep anyone else from this outcome. On September 26th or business, but I am so upset and disappointed with my experience I do believe I should try to keep anyone else from this outcome. On September 26th, my husband had my car towed to this business for diagnosis on a problem he was sure involved the fuel system. He told them to check that first. Within two days he was told I needed a new engine because the compression was lower than the book states and the it had high miles. This dealership found a motor for us and with my husbands' permission installed it. Hindsight and being naive is now a 20/20 issue and I realize there was never any discussion about costs of this or a written estimate given to my husband. A month and many phone calls later, he was able to secure a completion date. They insisted he pay for the parts and labor immediately and so from his work phone he paid them using his credit card. The amount (rounded off) was $3500.00. When he went to pick up the car 2 days later he was furious as the car ran roughly and wanted to" die "just as it had when it was towed in for service. The shop manager requested a few more days to work on the problem and after that he said ,he would refund the labor portion of the bill if they could not find or work out the problem. There was only a verbal agreement between Bob, the shop manager and my husband. We accepted their loaner car and they kept the car 16 more days!!!! to find the problem??? We took possession of our car on Nov-12-2011 and almost immmediately,( the same afternoon ) I began to hear and feel the old symptoms return. I drove the car only on the days I had to got to work because it seemd so unreliable. We kept the car for 2 weeks at home driving only when it was necessary. Twice in the same day, the car literally died on me as I was moving on the road at 30 miles an hour. That was it !! We discussed bringing the car back to the shop, but what else could they do? We had lost all faith in their ability to make an evaluation or do the necessary work. They had already had it for 6 plus weeks. We thought maybe another shop would find the problem but we had so much invested already in this older car. My husband chose to visit the service shop and talk again to the manager. As of Nov-28-2011 we were told by the shop manager we could bring it back in or go to another shop, have the work done by someone else and they (the business) would decide if we would get any monies back. We brought this car in to this business based on the fact they have been a local business for many years and we live rurally with no one close to do the work. They were certified mechanics and we thought we were in good hands. Please beware. More

i went into the dealership because i heard good things, the sales man was a total jurk, my friend and i showed up and went inside the used car building, there were three salesman standing there none said h the sales man was a total jurk, my friend and i showed up and went inside the used car building, there were three salesman standing there none said hello, finally i said, "hello i called earlier" finally one steps forward and shakes my hand, he ignored the person i was with. I found the truck i liked and ask him to get the keys. i waited for 5-7 minutes and he never came back out. we started to walk towards my car, he came outside said very rudly, "have a nice day". and went back inside. More

We knew what we wanted in a truck and needed help finding the right one at the right price. The internet sales team was a virtual team on on our side as we communicated back and forth by by email at home and the right one at the right price. The internet sales team was a virtual team on on our side as we communicated back and forth by by email at home and on the go. They were even available after hours and we were able to ask all those questions you remember after you get home. As a result we found the vehicle we wanted at the price we wanted. They found the vehicle we were looking for. Robert, our sales person was pleasant and no hassel buying, reasonable on the trade-in value of our vehicle, and straight talking. Really appreciate the experience! More

I'm a USAA member. USAA price where matched by Gilchrist Chev pretty closely (less than $100 close from USAA price) Jason Kinman worked hard finding the vehicle I designed from the USAA site. And he gave Chev pretty closely (less than $100 close from USAA price) Jason Kinman worked hard finding the vehicle I designed from the USAA site. And he gave me a fair price for my trade. Much kudos to him! I purchased a 2011 Chevrolet HHR LT. More

I purchased a 2011 tahoe online through Gilchrist. The I purchased a 2011 tahoe online through Gilchrist. The internet team was very responsive and professional. Management was fair on my 4 runner trade I purchased a 2011 tahoe online through Gilchrist. The internet team was very responsive and professional. Management was fair on my 4 runner trade in. The entire process was extremely positive. I would highly reccomend working with Gilchrist Auto Center. More

Just wanted to let management know that Jason Kinman was an outstanding salesman and provided me with top notch customer service. I knew what I wanted walking into your store and Jason delivered. Everthing an outstanding salesman and provided me with top notch customer service. I knew what I wanted walking into your store and Jason delivered. Everthing we discussed over the phone was met and he didn't try to back track or hide anything from me or devalue my trade in. Jason is honest and has the highest customer integrity and is looking in the best interest of his customer. I'm confident the rest of your team share similiar qualities as Jason's. Jason made my dream of owning a Camaro come true! I would be more then happy to refer potential customers to your store! Thank you! More

We have serviced our cars here for nearly 15 years, but no more. The tunover in staff has given us reason not to trust what is being recommended. The economy is poor, but gauging the customer with unneed no more. The tunover in staff has given us reason not to trust what is being recommended. The economy is poor, but gauging the customer with unneeded service and repairs is NOT the way to make up for it. In the end you will lose long-standing customers. More

I am currently in the process of trying to purchase a used vehicle, of which, the title was not given to the dealership upon it's trade in. Instead of the sales team attempting to expedite the process, used vehicle, of which, the title was not given to the dealership upon it's trade in. Instead of the sales team attempting to expedite the process, by contacting the person who traded in the car, to get the title back, they told me to be patient and wait. All the while I have a $500 deposit on my credit card building interest. The gentleman that traded this vehicle in was a wealthy, older gentleman, who spent over $80,000 on the car he purchased. With myself, only spending $30,000, I feel as if he's being given preferrential treatment. Even though, I'm the one without a vehicle in this situation. I understand that this situation is partially out of the dealership's control, however, I also feel they could be putting a little more effort into obligeing me. When I call to check in on the situation, I'm constantly told that it will be checked on, and I will receive a call back... Not the case! I end up calling and hearing "it slipped my mind" few times a day. It has now been 3 weeks since I first put the deposit down on the vehicle, and was supposed to take delivery today. However, i'm now being told that it will be tomorrow, and they would call me in a couple hours to confirm.... That was at 8:30 am, it's now 2:15pm, and I've heard nothing. Bottom line, if you don't plan on spending at least $50-60,000 on a Buick (ha!) or Chevrolet (Basically a new Corvette Z06), take your business elsewhere! More