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Gilchrist Chevrolet Buick GMC Dealership Tacoma

Tacoma, WA

4.3
2,247 Reviews
Gilchrist was originally founded by James Gilchrist in 1927 when he opened a REO Motor Car Company dealership downtown.. In the 1940’s the dealership transitioned to selling Chrysler Plymouth automobiles. In the 1950’s the Gilchrist family added Borgward and Buick. James introduced his son, John Gilchrist Sr. into the automotive industry and John Sr. eventually became the dealer in the 1960’s. Opel was the next brand to be added during this time. John Sr. continued to serve the local Tacoma Community while raising his sons, John Jr. and Gary, into the industry. By late 1980’s the Gilchrist family had stepped away from all of the brands except Buick. John Sr. decided to grow from being just a Buick dealership to adding the Chevrolet franchise in 1988. In 1991 John Sr. passed the legacy along once again to his sons, John Jr. and Gary. In 2009 the Gilchrist family decided to grow the brand again and added GMC to the mix. After years of working in the dealership John’s daughter Stephanie and Gary’s son Nick have begun to transition the dealership into the fourth generation of Gilchrist’s. In the 90+ years of serving the local community, the Gilchrist family has been able to keep the dealership within the family and help countless other families get reliable vehicles at a great price.
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6014 S Tacoma Way

Tacoma, WA

98409

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Showing 2,247 reviews

December 16, 2019

Customer Service From the day I bought my car last May until we got the first oil change I have had nothing but excellent customer service at Gilchrist Bought anothe More

by ROBBINSLPATE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Bertucci
Feb 06, 2020 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to rate and recommend us as well as taking the time to write about both our Service and Sales Departments. We have been in the local community for more than 92 years and do our best to offer exceptional service to everyone we work with. We are pleased to hear that you are a new member of the Gilchrist Auto Family!

December 16, 2019

Fast and friendly Everytime I come here I am greeted warmly and efficiently. I never have to worry about being left to wait or to worry about the care my vehicle will More

by ATEARDROP253
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Talitha Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brenda Sharpe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2020 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to rate us and for writing about your recent experience. We are pleased to hear that you are a loyal Gilchrist Auto Family Member!

December 16, 2019

Oil change and tire rotation It seemed to take longer than usual. Also asked for wiper replacement but didn't find out they didn't have them in stock until I checked out More

by SKOOKUM67IMPALA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2020 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to rate us and for writing about our recent experience. We do our best to keep enough of the "everyday wear and tear" parts (wiper blades included) available but being in WA they are a commonly requested item and sometimes we might run out. Wiper blades are one of the last items to be installed as they are checked in the complimentary Multi-point inspection at the end of every visit. We are sorry that we didn't have the part available when you were here, although if you give us a call we can set a pair aside for you and replace them for you if you are in the area in the near future!

December 16, 2019

So far, so good! Usually service can be a real pain! So far i haven’t had any issues and would definitely recommend this service department. Michael was a pleasure to More

by czeitner11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2020 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to rate us as well as writing about your recent service visit! We hope that your aren't saying "So far, so good" in the future and are going to be saying "Good as usual" when visiting us! We thank you for being a Gilchrist Auto Family Member and look forward to assisting with any vehicle related items in the future!

December 15, 2019

Timely and friendly They were able to squeeze my vehicle in without an appointment and get my my vehicle back quickly. The service advisor and cashier were friendly too. More

by Happy camper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Talitha Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Christensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lori, Juliana Celis
Feb 06, 2020 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to rate our Service Department after your recent visit. While we do ask that our Gilchrist Auto Family try to make appointments, we can often squeeze a vehicle or two in a day! We are pleased to hear that you got your vehicle back fast and are a happy camper after leaving Gilchrist! We look forward to seeing you back in the future for further vehicle maintenance needs.

December 13, 2019

Fast and stress free experience Lloyd Roper made my 2015 Silverado purchase the best experience I’ve ever had. It was quick with absolutely no hassle. I will for sure sure be purchas More

by ua32.carlos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Roper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2020 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you Carlos for taking the time to rate your recent experience and for writing about it as well. Lloyd is one of our Commercial Sales Department members and we are lucky to have him. We are pleased to hear that you enjoyed your recent experience and plan to come back in the future!

December 13, 2019

Recall Service Recall service was done rapidly. But, when they returned the Truck. The backseats were up and the Right front seat back move forward. They tech who More

by LEO_MELENDEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devon Welsh
Feb 06, 2020 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you Leo for taking the time to rate your recent service and write about your experience. Your comments have been passed along to the Service Manager and we will do our best to ensure that we pay attention to the little things when vehicles come into our Service Department.

December 12, 2019

Fast service and fair price I was able to get an appointment in a few days. They were ready for me when I arrived, suggested needed maintenance, kept me apprised of the work and More

by ED.ENGELHARDT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Debbie Baespflug
Feb 06, 2020 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to rate us, recommend us, and talk about your recent service visit! We do our best to maintain a clean waiting area with comfortable chairs and a television as well as offering a hot cup of coffee or tea or have water available. We look forward to seeing you back for all future vehicle maintenance needs!

December 11, 2019

Encore Mike was great. He’s the reason we bought at Gilchrist. We had looked at the Encore the previous month. Mike was a no pressure salesman. We left after More

by ricci.coon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Cameron
Feb 06, 2020 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to rate us and for writing a comment about your experience with Mike. We are lucky to have him on the team! Enjoy your new Encore and we hope to see you around for future maintenance needs!

December 10, 2019

Excellent 👍 I am so glad I made the decision to switch dealerships for service on my car. The employee were certainly not friendly. They took time to explain up More

by MaryO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Christensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ibraheem Abe Almasslawi
Dec 11, 2019 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

We appreciate you switching to us Mary and thank you for taking the time to write us a nice review. We are happy to hear that you are now apart of the Gilchrist Auto Family!

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