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Gilchrist Chevrolet Buick GMC Dealership Tacoma
Tacoma, WA
2,247 Reviews
Gilchrist was originally founded by James Gilchrist in 1927 when he opened a REO Motor Car Company dealership downtown.. In the 1940’s the dealership transitioned to selling Chrysler Plymouth automobiles. In the 1950’s the Gilchrist family added Borgward and Buick. James introduced his son, John Gilchrist Sr. into the automotive industry and John Sr. eventually became the dealer in the 1960’s. Opel was the next brand to be added during this time. John Sr. continued to serve the local Tacoma Community while raising his sons, John Jr. and Gary, into the industry. By late 1980’s the Gilchrist family had stepped away from all of the brands except Buick. John Sr. decided to grow from being just a Buick dealership to adding the Chevrolet franchise in 1988. In 1991 John Sr. passed the legacy along once again to his sons, John Jr. and Gary. In 2009 the Gilchrist family decided to grow the brand again and added GMC to the mix. After years of working in the dealership John’s daughter Stephanie and Gary’s son Nick have begun to transition the dealership into the fourth generation of Gilchrist’s. In the 90+ years of serving the local community, the Gilchrist family has been able to keep the dealership within the family and help countless other families get reliable vehicles at a great price.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,247 reviews
January 08, 2020
Alex was extremely helpful in getting our purchase complete. He was kind and patient. The experience overall was a very good one although it took some time. I will certainly recommend others to visit! complete. He was kind and patient. The experience overall was a very good one although it took some time. I will certainly recommend others to visit! More
by JONELLSTEED
Verified Customer
January 07, 2020
5-Star Experience We couldn't have had a better experience purchasing two new company trucks from Ricky. He was friendly, knowledgeable, and didn't try to pressure us We couldn't have had a better experience purchasing two new company trucks from Ricky. He was friendly, knowledgeable, and didn't try to pressure us into anything. The entire process was painless, we got exactly what we wanted, and we will for sure return in the future. More
by Acoustics Northwest
Employees Worked With
Richard Mathews
January 01, 2020
Warranty work Had a problem with the CF card for the navigation system, new part ordered and received within three days. Alshad three recalls due, they were fixed a Had a problem with the CF card for the navigation system, new part ordered and received within three days. Alshad three recalls due, they were fixed at the same time. More
by Ron
Employees Worked With
January 01, 2020
Excellent service & care of my vehicle Upon scheduling emergency service for my vehicle, it was promptly attended to, carefully diagnosed and repaired quickly and accurately. Gilchrist has Upon scheduling emergency service for my vehicle, it was promptly attended to, carefully diagnosed and repaired quickly and accurately. Gilchrist has always taken great care of my service needs. More
by TSTAKS
Employees Worked With
January 01, 2020
Extremely pleasant Everybody was very helpful, had everything ready when we got there. Very friendly. Only one item that came up but was promised a resolution that is Everybody was very helpful, had everything ready when we got there. Very friendly. Only one item that came up but was promised a resolution that is amicable. More
by Shari
Employees Worked With
Samuel Reed, Casey Welsh
January 01, 2020
The best customer service and shop service from a dealership Christy from the service department was absolutely amazing, she helped us understand the work that was being done to our vehicle, she contacted our wa Christy from the service department was absolutely amazing, she helped us understand the work that was being done to our vehicle, she contacted our warranty company and got everything figured out for us. Shawn our service technician was very knowledgeable, he went over all of the repairs with us so we can understand what was going on with our SUV, he was fantastic!! We were even helped out with a loaner vehicle!! We got our vehicle home and it is running better than ever. We have had nothing but a great experience from GMC service shop, we will definitely continue bringing all of our vehicles to have routine maintenance and service. More
by aliciamacias978
Employees Worked With
Shawn Smith service Technician , Kristy Graham
December 27, 2019
Great honest service! These guys always make getting my car services a pleasure. I know I can count on them to be honest and tell me what does and doesn’t need work. I reco These guys always make getting my car services a pleasure. I know I can count on them to be honest and tell me what does and doesn’t need work. I recommend them highly. More
by nancigogo
Employees Worked With
Other Employees :
Debbie the shuttle driver is great , Bob Cornett
December 24, 2019
Went to get my oil change It was easy and fast everyone was very welcoming . Will be coming back again. I will be taking my wife’s car here to the oil change is cheaper then ot It was easy and fast everyone was very welcoming . Will be coming back again. I will be taking my wife’s car here to the oil change is cheaper then other dealership More
by Eddyalvarez310
Employees Worked With
Other Employees :
Ibraheem Abe Almasslawi, Martin Bangcaya, Mike Bertucci, Anthony Breslin, Michael Cameron, Tom MacDonald, Dick Madsen, Richard Mathews, Kevin McCarren
December 24, 2019
Always perfect customer service. The shuttle driver is friendly, conversive and always a pleasure to be with. All of the service techs are great, but Christie is customer service. The shuttle driver is friendly, conversive and always a pleasure to be with. All of the service techs are great, but Christie is the best. More
by david.rupers
Employees Worked With
Kristy Graham
December 23, 2019
Worst experience in my 35 years of owning a vehicle I would need more space than is available. If you truly want my honest review, please have someone from General Motors contact me to discuss the issue I would need more space than is available. If you truly want my honest review, please have someone from General Motors contact me to discuss the issues at length. More
by Ken B.
