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Gilchrist Chevrolet Buick GMC Dealership Tacoma

Tacoma, WA

4.3
2,247 Reviews
Gilchrist was originally founded by James Gilchrist in 1927 when he opened a REO Motor Car Company dealership downtown.. In the 1940’s the dealership transitioned to selling Chrysler Plymouth automobiles. In the 1950’s the Gilchrist family added Borgward and Buick. James introduced his son, John Gilchrist Sr. into the automotive industry and John Sr. eventually became the dealer in the 1960’s. Opel was the next brand to be added during this time. John Sr. continued to serve the local Tacoma Community while raising his sons, John Jr. and Gary, into the industry. By late 1980’s the Gilchrist family had stepped away from all of the brands except Buick. John Sr. decided to grow from being just a Buick dealership to adding the Chevrolet franchise in 1988. In 1991 John Sr. passed the legacy along once again to his sons, John Jr. and Gary. In 2009 the Gilchrist family decided to grow the brand again and added GMC to the mix. After years of working in the dealership John’s daughter Stephanie and Gary’s son Nick have begun to transition the dealership into the fourth generation of Gilchrist’s. In the 90+ years of serving the local community, the Gilchrist family has been able to keep the dealership within the family and help countless other families get reliable vehicles at a great price.
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6014 S Tacoma Way

Tacoma, WA

98409

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Showing 2,247 reviews

February 02, 2020

Standard visit and vehicle check up I enjoy working with this dealership and their service department. As a suggestion, I would like to have estimates for the suggested work from the ch More

by skillda1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristy Graham
Feb 11, 2020 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to write a comment about our Service Department and for rating us. We do our best to include quotes for upcoming services on all customers, although somehow we must have missed putting the estimate on your paperwork. Please feel free to call us back to 253-620-1900 so we can get you an estimate on brakes. Unfortunately, we do not have a car wash on site, although at the cashier we offer complimentary Brown Bear Car Wash Coupons with every service. If you did not receive your coupon you are welcome to come back and get one! Your feedback helps us better serve our Gilchrist Auto Family! Thank your for being a Gilchrist Auto Family Member!

February 02, 2020

Vehicle service I schedule a quarterly vehicle service for my 2001 Silverado Truck. The results of the quarterly service indicated, My rear brakes need to be service More

by JERRYJ255
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristy Graham
Feb 11, 2020 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you Jerry for taking the time to rate our dealership and for mentioning about your recent experience with us. We do our best to ensure that we provide you with timely service and prepare you for any upcoming maintenance that may be needed. We are happy to offer Military Discounts as many of our local community is a Military Member or affiliated with the Military. We welcome you to the Gilchrist Auto Family!

February 02, 2020

Vehicle Service Great Service from Kristy and Gilchrist technicians with helping with servicing my vehicle problems. My truck will be in for my next quarterly service More

by JERRYJ255
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristy Graham
Feb 11, 2020 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you Jerry for writing about your recent visit with us and ranking us a 5 out of 5! We are lucky to have Kristi on our team and do our best to ensure that your vehicle is in tip top shape every time it leaves our dealership! Thank you for being a Gilchrist Auto Family Member!

February 02, 2020

Vehicle Service Chuck has help me with vehicle problems several times during my visit to Gilchrist Service Department off South Tacoma Way in Tacoma, Washington. Chuc More

by JERRYJ255
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2020 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you Jerry for your recommendation and for mentioning who you worked with during your latest visit. Chuck and Kristi are very helpful and knowledgeable! We are happy to hear that you enjoyed your recent visit with out Gilchrist Auto Team and would like to thank you for being a Gilchrist Auto Family Member!

January 31, 2020

Oil change by professionals Gilchrist is where we bought our GMC Terrain, we love it. Your service department, not so much. Positives...clean, on time, pleasant employees. The ne More

by DEMPSEY_JIM
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Other Employees : Dave Christensen and Rick McClurg, Richard Mullally, Lori aldan
Jan 31, 2020 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

We are sorry to hear that this happened. Our Service Manager, Ryan, can be reached at 253-620-1900. Your review has been brought to his attention and he will be calling shortly. We are unsure how a service manager at a Honda dealership might have called you back as we are Chevrolet Buick and GMC. However, the oil concern should have not happened and we would never want this to occur. While we are not trying to make any excuses please remember that with all the technology in your vehicle, your vehicle will tell you if you are low on oil. If you are ever concerned with the work preformed by our dealership please feel free to call us at the 253-620-1900 number.

January 31, 2020

Unbelievable how many trips I had to make and the battle I had to ensue on just to get a new battery that was under warranty. More

by TOPCOPRETIRED
Recommend Dealer
No
Employees Worked With
Devon Welsh
January 30, 2020

Purchased a new vehicle The entire transaction was a good experience, refreshing to deal with people who have been in the business for a while (more than 10 years), individua More

by berkley054
Recommend Dealer
Yes
Employees Worked With
David Shubladze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristina Anklam, Mike Bertucci
Feb 10, 2020 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to rate your experience of purchasing a new vehicle with us! From Kristina who is apart of our Internet Sales Team to Mike Bertucci who helped show you the vehicle and David Shubladze who was able to get the paperwork and numbers ready for you, Welcome to the Gilchrist Auto Family and we look forward to seeing you around to take advantage of our Lifetime Advantage Program!

January 30, 2020

First Service of new GMC Canyon Very friendly atmosphere. Service writer quoted one hour and veh was delivered a little before. Chuck (Service writer) also solved problem of four whl More

by grobb245
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2020 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to write about your first vehicle service with us after purchasing a new Canyon! We do our best to ensure that we are available when convenient for you and our trained teams are ready for whatever questions that you may have! We look forward to seeing you around for many more maintenance visits to come! Thank you for being apart of the Gilchrist Auto Family!

January 29, 2020

worthless warranty I paid 40k for a 2014 Silverado and another $1200 for an extended warranty that I was told covered any factory defects. I keep this truck in a heated More

by CHEVY52TOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2020 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

We are sorry to hear that you feel this way about our service and the vehicle condition. After further review, Chevrolet has a paint warranty that extends for 3yr or 36,000mi (whichever comes first) and since your truck is a 2014 it is beyond the warranty coverage. There are many different options to extend vehicle protection, we sell Vehicle Service Agreements (commonly referred to as an "Extended Warranty") which cover a variety of different items depending on which package you purchase. Vehicle Service Agreements are for mechanical, electrical, or technical concerns. We do offer a Paint Protection product in addition to the Vehicle Service Agreement that is a ceramic or acrylic treatment to the vehicle to prevent many paint concerns. If you would like to bring the vehicle back or discuss your situation further, our Service Manager Ryan would be happy to discuss any concerns or any available remedies. He can be reached via email at ryan@gilchristauto.com or by calling 253-620-1900. We want to ensure that you are pleased with your vehicle and do want to keep you as apart of our Gilchrist Auto Family.

January 29, 2020

I was looking to buy a used Buick from a small dealership that said all cars had been thoroughly inspected by a mechanic. I decided to take it here to have it checked out and found it needed over $2000 worth More

by K.CRUMLEY84
Recommend Dealer
Yes
Employees Worked With
Kristy Graham
Feb 10, 2020 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

We are happy that you brought the vehicle to us before purchasing and finding out the bad news! Thank you for taking the time to rate us and write about why you came in. We offer many pre-owned vehicles and have some great financing options here as well. Maybe we could help find you a vehicle? Please feel free to reach out to our Sales Team if you would like to come in and take a look! If you have already found another vehicle we also wish you good luck and always know that we are here to help!

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