Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Gilchrist Chevrolet Buick GMC Dealership Tacoma
Tacoma, WA
2,120 Reviews
Gilchrist was originally founded by James Gilchrist in 1927 when he opened a REO Motor Car Company dealership downtown.. In the 1940’s the dealership transitioned to selling Chrysler Plymouth automobiles. In the 1950’s the Gilchrist family added Borgward and Buick. James introduced his son, John Gilchrist Sr. into the automotive industry and John Sr. eventually became the dealer in the 1960’s. Opel was the next brand to be added during this time. John Sr. continued to serve the local Tacoma Community while raising his sons, John Jr. and Gary, into the industry. By late 1980’s the Gilchrist family had stepped away from all of the brands except Buick. John Sr. decided to grow from being just a Buick dealership to adding the Chevrolet franchise in 1988. In 1991 John Sr. passed the legacy along once again to his sons, John Jr. and Gary. In 2009 the Gilchrist family decided to grow the brand again and added GMC to the mix. After years of working in the dealership John’s daughter Stephanie and Gary’s son Nick have begun to transition the dealership into the fourth generation of Gilchrist’s. In the 90+ years of serving the local community, the Gilchrist family has been able to keep the dealership within the family and help countless other families get reliable vehicles at a great price.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,120 reviews
October 01, 2019
Oil change and recall Got me in quickly,saw I had a recall, finished everything and got me out in about an hour, friendly, kept me updated and walked out into the lobby to Got me in quickly,saw I had a recall, finished everything and got me out in about an hour, friendly, kept me updated and walked out into the lobby to notify me when done More
by REDPATH54
Verified CustomerEmployees Worked With
Forgot the names
October 01, 2019
My service was great This was my first time at this dealership. Mr. White was very very friendly and professional. He explained all of my options. I will be returning. This was my first time at this dealership. Mr. White was very very friendly and professional. He explained all of my options. I will be returning. More
by Service
Employees Worked With
September 29, 2019
SERVICE ON MY 2016 YUKON DENALI Gilchrist was awesome from the very moment I dropped off my truck to the time I picked it up. Kristy in service was very knowledgeable and very helpf Gilchrist was awesome from the very moment I dropped off my truck to the time I picked it up. Kristy in service was very knowledgeable and very helpful with the service and repair of my vehicle. What a great asset to Gilchrist's team of service writers. She went the extra mile for me which I appreciate very much. More
by BIGDAD4424
Employees Worked With
Kristy Graham
September 27, 2019
Oil change and recall Always receive friendly prompt service and the dealership provides and clean and convenient waiting area. Have been a customer of Steve Smith since w Always receive friendly prompt service and the dealership provides and clean and convenient waiting area. Have been a customer of Steve Smith since we moved here over 30 years ago. More
by FRIEDLANDERW
Employees Worked With
Kristy Graham
September 27, 2019
Great Service We had a great buying experience. This is not the first time buying here. This was are 3rd. We always have great service with sales team. They go out We had a great buying experience. This is not the first time buying here. This was are 3rd. We always have great service with sales team. They go out of there way to listen and make sure you get what you need. It’s nice that this is a family owned dealer and the same people work here year after year. More
by CHRIS
September 27, 2019
Awesome customer service! Found the truck I wanted with the options I wanted. Gave me what I wanted for my trade. Shade my salesman was amazing. Went to another dealership and Found the truck I wanted with the options I wanted. Gave me what I wanted for my trade. Shade my salesman was amazing. Went to another dealership and had a terrible experience so Gilchrist was refreshing More
by chris
September 27, 2019
Quick, easy, friendly staff. Needed to get service for a safety recall. Dealership got me in same-day and completed the work quickly and the staff was both professional and friend Needed to get service for a safety recall. Dealership got me in same-day and completed the work quickly and the staff was both professional and friendly- thank you. More
by ASatt
Employees Worked With
September 27, 2019
Our salesman Kevin He was really good about keeping us informed as to what stage the car was at. It took about 3 weeks but he text throughout the whole process. He was really good about keeping us informed as to what stage the car was at. It took about 3 weeks but he text throughout the whole process. More
by thefivetodds
Employees Worked With
Kevin McCarren
September 26, 2019
Friendly, no pressure, supportive team Kevin is a friendly, personable young man. New to this job he is learning and willing and able to ask others to answer questions he can’t answer. Ther Kevin is a friendly, personable young man. New to this job he is learning and willing and able to ask others to answer questions he can’t answer. There is a very supportive team around him. Room for improvement as all the sales staff should be promoting and knowledgeable about EVs. The price was fantastic and met my small price match without any hassle. More
by nancydave
Employees Worked With
Kevin McCarren, Richard Mullally
September 25, 2019
Awesome experience. I had an amazing experience getting new keys for my vehicle. The staff was friendly and gave me prompt service. They updated me throughout the process I had an amazing experience getting new keys for my vehicle. The staff was friendly and gave me prompt service. They updated me throughout the process and checked on me regularly. I have a great experience every time I come here for service. I drive further than I have to-to come to this dealership specifically. More
by MisterDW
Employees Worked With
Other Employees :
Bob Cornett, Robin Dahl, Kristy Graham, Devon Welsh
