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Gilchrist Chevrolet Buick GMC Dealership Tacoma
Tacoma, WA
2,247 Reviews
Gilchrist was originally founded by James Gilchrist in 1927 when he opened a REO Motor Car Company dealership downtown.. In the 1940’s the dealership transitioned to selling Chrysler Plymouth automobiles. In the 1950’s the Gilchrist family added Borgward and Buick. James introduced his son, John Gilchrist Sr. into the automotive industry and John Sr. eventually became the dealer in the 1960’s. Opel was the next brand to be added during this time. John Sr. continued to serve the local Tacoma Community while raising his sons, John Jr. and Gary, into the industry. By late 1980’s the Gilchrist family had stepped away from all of the brands except Buick. John Sr. decided to grow from being just a Buick dealership to adding the Chevrolet franchise in 1988. In 1991 John Sr. passed the legacy along once again to his sons, John Jr. and Gary. In 2009 the Gilchrist family decided to grow the brand again and added GMC to the mix. After years of working in the dealership John’s daughter Stephanie and Gary’s son Nick have begun to transition the dealership into the fourth generation of Gilchrist’s. In the 90+ years of serving the local community, the Gilchrist family has been able to keep the dealership within the family and help countless other families get reliable vehicles at a great price.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,247 reviews
April 24, 2020
Overall customer service is lacking. The advisor do not do a good job at keeping you informed or providing wait times when you make appointments. I had an advisor argue with me that my car was out of warra do a good job at keeping you informed or providing wait times when you make appointments. I had an advisor argue with me that my car was out of warranty when it was only a year old and less than 36,000 miles. More
by MAGGIEDENBO
Verified CustomerEmployees Worked With
Other Employees :
Anthony Breslin, Kristy Graham
April 17, 2020
Mike Smith in service does an exceptional job of staying in touch and communicating progress, etc. Just had my 2014 Sierra SLT in during this COVID-19 shutdown and with reduced work hours and parts deliver in touch and communicating progress, etc. Just had my 2014 Sierra SLT in during this COVID-19 shutdown and with reduced work hours and parts delivery being less than consistent his keeping me up to speed was helpful. The work performed was on budget and well done. I really appreciate that. More
by dkilcup
Employees Worked With
April 09, 2020
I had to take my vehicle in for service and had to drop it off before they opened. I also needed to pick it up after they closed. They not only performed the needed service but also did a recall service, e it off before they opened. I also needed to pick it up after they closed. They not only performed the needed service but also did a recall service, even though they were squeezing me in. My hat's off to the service department. More
by GLGLJH
Employees Worked With
April 09, 2020
Gilchrist GMC continues to deliver great customer service time and time again for me. I bought a new 2018 GMC Yukon from them a few years ago and since that day, have continuously taken great care of me. time and time again for me. I bought a new 2018 GMC Yukon from them a few years ago and since that day, have continuously taken great care of me. More
by James9107
Employees Worked With
April 09, 2020
Michael has ALWAYS went above and beyond each time I have came into this location. He is the reason I do my business at Gilchrist Chevy. came into this location. He is the reason I do my business at Gilchrist Chevy. More
by Nevada
Employees Worked With
April 08, 2020
Service was very good and work completed in very good time. I was early for my appointment and the technician could start on the work required time. I was early for my appointment and the technician could start on the work required More
by JAMESTREECE
April 03, 2020
When checking out the cashier seemed to have an attitude when asked if there was hand sanitizer, she said no I have my own. With whats going on, Gilchrist should provide sanitizer and the cashier should use when asked if there was hand sanitizer, she said no I have my own. With whats going on, Gilchrist should provide sanitizer and the cashier should use a better tone. More
by TREH062
April 01, 2020
Very good car buying experience, high efficiency and very friendly staff. However, the quality of gmc needs to be improved. I bought the same car with several friends, but all of them had small problems. friendly staff. However, the quality of gmc needs to be improved. I bought the same car with several friends, but all of them had small problems. More
by cipher206
Employees Worked With
Other Employees :
Debbie Baespflug
April 01, 2020
The staff over there was very helpful and they knew the answers to all my questions. If your looking to get your car serviced then this is the place to go. answers to all my questions. If your looking to get your car serviced then this is the place to go. More
by junyman123
Employees Worked With
Other Employees :
Bob Cornett, Kristy Graham, Devon Welsh, Lori aldan
April 01, 2020
Chuck is doing a great job managing an ongoing warranty problems, it will be going into the shop for the fourth time to try and solve the original problem plus additional ones that pop up each time I get i problems, it will be going into the shop for the fourth time to try and solve the original problem plus additional ones that pop up each time I get it back. More
by michael
Employees Worked With
