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Gilchrist Chevrolet Buick GMC Dealership Tacoma
Tacoma, WA
2,247 Reviews
Gilchrist was originally founded by James Gilchrist in 1927 when he opened a REO Motor Car Company dealership downtown.. In the 1940’s the dealership transitioned to selling Chrysler Plymouth automobiles. In the 1950’s the Gilchrist family added Borgward and Buick. James introduced his son, John Gilchrist Sr. into the automotive industry and John Sr. eventually became the dealer in the 1960’s. Opel was the next brand to be added during this time. John Sr. continued to serve the local Tacoma Community while raising his sons, John Jr. and Gary, into the industry. By late 1980’s the Gilchrist family had stepped away from all of the brands except Buick. John Sr. decided to grow from being just a Buick dealership to adding the Chevrolet franchise in 1988. In 1991 John Sr. passed the legacy along once again to his sons, John Jr. and Gary. In 2009 the Gilchrist family decided to grow the brand again and added GMC to the mix. After years of working in the dealership John’s daughter Stephanie and Gary’s son Nick have begun to transition the dealership into the fourth generation of Gilchrist’s. In the 90+ years of serving the local community, the Gilchrist family has been able to keep the dealership within the family and help countless other families get reliable vehicles at a great price.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,247 reviews
May 12, 2020
Always quick and accommodating to our needs. We usually get our service appointment as soon as we need it and they are usually finished with the time frame estimate. get our service appointment as soon as we need it and they are usually finished with the time frame estimate. More
by yvonneelmendorf
Verified CustomerEmployees Worked With
Other Employees :
Debbie Baespflug, Juliana Celis, Kristy Graham
May 12, 2020
Did a good job but did not go above and beyond. I later find some broken parts that caused some difficulty in putting my top up or down on my car. I can work around the problem but prefer not to. find some broken parts that caused some difficulty in putting my top up or down on my car. I can work around the problem but prefer not to. More
by Pldowling0155
Employees Worked With
Devon Welsh
May 07, 2020
Very responsive service during this COVID crisis. Clean, sanitized, waiting area was immaculate and social distancing mandated and enforced. Always had great service here, even more so now!! sanitized, waiting area was immaculate and social distancing mandated and enforced. Always had great service here, even more so now!! More
by DARRYL.OWENS
Employees Worked With
May 07, 2020
Very efficient! Friendly and courteous . Got in about 10 minutes past my scheduled time! Not a problem for me as I am retired! Very satisfied 10 minutes past my scheduled time! Not a problem for me as I am retired! Very satisfied More
by ANNLEWISFARM
Employees Worked With
May 06, 2020
The whole service from handing the vehicle over to the working staff to receiving the vehicle back in my hands was totally professional . That says alot about the teamwork of everyone involved with my veh working staff to receiving the vehicle back in my hands was totally professional . That says alot about the teamwork of everyone involved with my vehicle. More
by TGUIZZOTTI
Employees Worked With
Other Employees :
Kristy Graham, Lori aldan
May 05, 2020
Not good. Wasn’t told a part for recall (main reason for trip) was not there till AFTER they finished my oil change. With covid19 I would prefer to make as few trips as possible. Most of the service staff w trip) was not there till AFTER they finished my oil change. With covid19 I would prefer to make as few trips as possible. Most of the service staff was not wearing masks.. More
by Brhollar93
Employees Worked With
Devon Welsh
May 02, 2020
Mike was on it. He took care of our needs professionally and timely. We will request him in the future. Thanks for the good service! and timely. We will request him in the future. Thanks for the good service! More
by mauibeachlife
Employees Worked With
May 01, 2020
Thank You, thank you for taking good care of me and the car! The runs great, even my gas mileage has improved! Thank you ladies and gents! Minett car! The runs great, even my gas mileage has improved! Thank you ladies and gents! Minett More
by M1FERNANDEZ
May 01, 2020
All was good except someone re-programmed my drivers seat pre-sets. I know this because pre-set #2 was still where I had it set for my fiancé. Not the end of the world, but still a hassle pre-sets. I know this because pre-set #2 was still where I had it set for my fiancé. Not the end of the world, but still a hassle More
by Fortyhalf
Employees Worked With
April 30, 2020
I'd give 5 stars but they did a basic oil change and didn't reset any of the dash or car computer. They then asked me to come back but I unfortunately live 35 minutes away didn't reset any of the dash or car computer. They then asked me to come back but I unfortunately live 35 minutes away More
by binkiewiczwsu
Employees Worked With
