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Gilchrist Chevrolet Buick GMC Dealership Tacoma
Tacoma, WA
2,237 Reviews
Gilchrist was originally founded by James Gilchrist in 1927 when he opened a REO Motor Car Company dealership downtown.. In the 1940’s the dealership transitioned to selling Chrysler Plymouth automobiles. In the 1950’s the Gilchrist family added Borgward and Buick. James introduced his son, John Gilchrist Sr. into the automotive industry and John Sr. eventually became the dealer in the 1960’s. Opel was the next brand to be added during this time. John Sr. continued to serve the local Tacoma Community while raising his sons, John Jr. and Gary, into the industry. By late 1980’s the Gilchrist family had stepped away from all of the brands except Buick. John Sr. decided to grow from being just a Buick dealership to adding the Chevrolet franchise in 1988. In 1991 John Sr. passed the legacy along once again to his sons, John Jr. and Gary. In 2009 the Gilchrist family decided to grow the brand again and added GMC to the mix. After years of working in the dealership John’s daughter Stephanie and Gary’s son Nick have begun to transition the dealership into the fourth generation of Gilchrist’s. In the 90+ years of serving the local community, the Gilchrist family has been able to keep the dealership within the family and help countless other families get reliable vehicles at a great price.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,237 reviews
May 18, 2020
Fast & Friendly Car taken in early, delivered back to me early, minor issues revealed to me for check up on next visit. Can't say enough, just thank you! Car taken in early, delivered back to me early, minor issues revealed to me for check up on next visit. Can't say enough, just thank you! More
by tessasu
Verified Customer
May 18, 2020
They told me that it would cost $145 to find the issue at least 1 hour evaluation... They called me after less than 20 mins that they figured out the issue. I asked them to reduced the rate due the fact it w least 1 hour evaluation... They called me after less than 20 mins that they figured out the issue. I asked them to reduced the rate due the fact it was evaluated so quickly. Dave said it is what it is and they wouldn’t reduce the charges... It was rip off. I will not be taking my truck back to this facility... More
by Cody
Employees Worked With
May 16, 2020
Personable, professional, and cleanest Chevy dealer I have been in. The staff there were awesome and treated me very respectful. I don’t know much about cars, and they were very respectful answering my q have been in. The staff there were awesome and treated me very respectful. I don’t know much about cars, and they were very respectful answering my questions. Thank you! More
by rylee
May 16, 2020
Gilchrist GMC performed a recall service on my Denali and repaired the air conditioning, all of which was under warranty. As always their service was performed in a timely manner and corrected the vehicle’s repaired the air conditioning, all of which was under warranty. As always their service was performed in a timely manner and corrected the vehicle’s issues. Gilchrist is responsive and customer oriented. Thank you Mike Smith for your personal service! More
by GUPPYC
Employees Worked With
May 15, 2020
Good selection and helpful staff in my experience. Convenient location.The process was pretty easy and they did a good job of staying in contact during the process with Covid 19 etc. Convenient location.The process was pretty easy and they did a good job of staying in contact during the process with Covid 19 etc. More
by Julia
Employees Worked With
Tony, Anthony Breslin
May 14, 2020
Excellent service and friendly staff. Had our car in and out same day! We will continue to bring our cars to Gilchrist’s service department, thanks! out same day! We will continue to bring our cars to Gilchrist’s service department, thanks! More
by Vincent Leverett
Employees Worked With
Other Employees :
Bob Cornett, Kristy Graham, Devon Welsh, Lori aldan
May 14, 2020
oil change Very pleased with my service visit. It was very evident that the dealership is taking all steps required for covid19 safety. As always, Devon was ex Very pleased with my service visit. It was very evident that the dealership is taking all steps required for covid19 safety. As always, Devon was exceptional. More
by JUSTINSIMONCIC
Employees Worked With
Devon Welsh
May 14, 2020
Very easy to work with and very nice people! We bought our dream truck from them and could not be happier! Thank you Gilchrist of Tacoma! our dream truck from them and could not be happier! Thank you Gilchrist of Tacoma! More
by khelseym
May 14, 2020
Things went well once the scheduling fiasco was worked out. I originally scheduled my appointment on line. The only reasonable time was at 7 AM. I showed up at 7 only to find everything closed. I called and was I originally scheduled my appointment on line. The only reasonable time was at 7 AM. I showed up at 7 only to find everything closed. I called and was told that the service department didn't open until 9. I had been receiving emails and texts about every two days prior reminding me of the 7 AM appointment. I was later called back at about 8:15 telling me to bring the car in even though I was told they didn't open until 9. Very confusing and certainly not coordinated causing me 2 trips to the dealership. More
by ragetz2
Employees Worked With
Don't know any of the names of people I worked with.
May 12, 2020
Fantastic job on finding why my wipers were not properly working. Did not take very long waiting for repair. No issues since. Totally recommend Tacoma Buick warranties. working. Did not take very long waiting for repair. No issues since. Totally recommend Tacoma Buick warranties. More
by savvyinup
