Gilbert & Baugh Ford, Inc.

I traveled 10 hours to buy my truck. Randy(owner) met me early and handed me the keys.David (salesman) went the extra mile by sending more photos and having the truck put on a lift to sh Randy(owner) met me early and handed me the keys.David (salesman) went the extra mile by sending more photos and having the truck put on a lift to show me the underside to ease any and all concerns on this purchase. The Southern Hospitality really shows and shines at Gilbert & Baugh. I was searching nationwide for the Ford King Ranch model and will certainly reach out to Randy Baugh first when it is time for another vehicle! As a Yankee from Illinois, you can get BAD service anywhere! Not at this dealer! This team is top notch and truely deserves an extra star. More

The Gilbert Baugh Dealership was great to work with, they went the extra mile to get us the Expedition we wanted. We had three specific requirements we want in our new Expedition. The Manager and sales depa went the extra mile to get us the Expedition we wanted. We had three specific requirements we want in our new Expedition. The Manager and sales department worked diligently to get the car we wanted. In addition the financing process was smooth and easy. We were very happy with the entire process and really love the new Expedition!!! More

Great car buying experience. They will continue to get my business! They are very helpful! They will continue to get my business! They are very helpful! More

If I could leave zero stars, I would. Service department did not tell me upfront what the cost was going to be. I was blindsided by a fee that had I known about, I wouldn’t have had the c Service department did not tell me upfront what the cost was going to be. I was blindsided by a fee that had I known about, I wouldn’t have had the car serviced there. Unwilling to talk to me about it or provide a solution. If you want to spend more than you need to and not be heard or seen, this is the place for you. Worst experience ever at a dealership. More

If you want to buy a new or used vehicle. Then you need to go to Gilbert % Baugh Ford. I drove fromAnniston Al to buy a new ram pickup that they took in on a trade. These are great people! Then you need to go to Gilbert % Baugh Ford. I drove fromAnniston Al to buy a new ram pickup that they took in on a trade. These are great people! The owner even came out and shook my hand. That means alot to be, They gave me a great deal on my new Ram.. I will go back to them if I ever want to trade again. The sales man and the finance manager wher great people to. I like them mostly because they did not try and scam me like other dealers. Buy your next vehicle here. You can't go wrong. More

If you’re looking for a dealership that cares about their customers and truly listens to your wants and needs THIS IS WHERE YOU SHOP! Jeremy was our salesman. He kept us informed of every thing that was goin customers and truly listens to your wants and needs THIS IS WHERE YOU SHOP! Jeremy was our salesman. He kept us informed of every thing that was going on while they were finding me the exact car I wanted. He didn’t try to sell me just something to make a sale. He didn’t stop till he found the car I WANTED. He even communicated with us on his day off to make sure we knew when and where our new Explorer was and when we could expect the delivery. Every staff member there was courteous and took great care of us. Leaving us feeling like family when we went out the door. WE BOUGHT TWO VEHICLES THAT DAY and couldn’t be happier with our cars and our experience!! Also, where do you go that the owner Mr. Randy walks to shake your hand, check on you to see if there was anything he could do, talk to you as a friend and NO not just trying to make a sale!! MAKING A FRIEND! The finance manager Jim was absolutely wonderful! Again, spent more time treating us like we were old friends and wasn’t just a sign here, sign there kind of guy. These people are wonderful! You will NOT be disappointed More

We were in need of a bigger vehicle due to our family growing and needing more room. We found the car online, called and spoke with Kyle, drove an hour to see/test drive, and left the lot in our new vehi growing and needing more room. We found the car online, called and spoke with Kyle, drove an hour to see/test drive, and left the lot in our new vehicle all within 5 hours! The customer service is phenomenal and we most definitely will be returning when we are ready to purchase another vehicle! We would highly recommend Gilbert and Baugh Ford, Inc. for quick, easy, and friendly service!! More

David and Jim were great to work with. 1. David, quickly answered all questions I had via text about a vehicle, had it waiting for me to test drive when I arrived. 2. Jim W. was super orga 1. David, quickly answered all questions I had via text about a vehicle, had it waiting for me to test drive when I arrived. 2. Jim W. was super organized and made the paperwork easy and as stress free as could be. 3. Met Mr. Baugh and he seems like one of the kindest and honest owners that you could meet. More

Everyone was a pleasure to deal with. I would buy another vehicle from them without hesitation. I would buy another vehicle from them without hesitation. More

The service department goes above and beyond. They are absolutely amazing. I made a purchase somewhere else because they didn't have what i was looking for they have been amazing with service eve They are absolutely amazing. I made a purchase somewhere else because they didn't have what i was looking for they have been amazing with service even though they didn't sell me the vehicle! The other big dealer in Huntsville couldn't get me in for months on a service with the brakes. They had me in the same day i called! AAAA++++. More