I recently bought a brand new Ford Explorer!! It drives like a dream:) Thank you to the team of David Wilbourn and Jim Wyckoff!!

Five years of awesome service and now a fantastic buying experience! Moved to Albertville five years ago and the service team at G&B have always taken wonderful care of both my 2007 Expedition (mom-mobile when my three sons – with their gear/etc – were growing up) and of me. Seth and Ricky can always be counted on to be there with a smile and honest explanations no matter the time of day – thanx guys! When it came time this week to finally move forward with a smaller vehicle for just me, everyone at the dealership made the difficult transition (seventeen years is a long time!!) a smooth and, believe it or not, exciting experience. My sales consultant, Bill Hough, was quite patient and understanding throughout the whole process and I cannot recommend him enough: no pressure and greatly attuned to what I was looking for, not what he wanted me to be looking for. 😊 I look forward to continuing my relationship with the G&B team with my lil’ 2020 Ecosport – thank you Randy and the whole Albertville Ford family!!

Absolutely the best and easiest car buying experience! This team made you feel right at home. Everyone we came in contact with was friendly and wanted to make sure that we were totally satisfied with our purchase. Bill was fabulous over the phone and in person. Randy, the owner, checked in with us multiple times to let us know he cared that we had chosen his dealership. You will not get this service just anywhere. This place is special! Thank you to everyone that helped us and I love my Explorer!

I recently negotiated an out the door price for the purchase of a 2023 Ford F150 with this dealership. However, once driving to make the purchase, I was told that the deal was for a Sierra 1500. The salesman Thomas said he made a mistake during negotiations and then got loud and argumentative with me when I asked to speak with a manager. After being forced to call back myself, I was finally able to get the owner to hear me out who protected Thomas and said he just made a mistake, but he would talk with him about his attitude. He never offered to honor the negotiated price of the F150 and showed no remorse that I was lied to by one of his salesmen for over a week of negotiations. This was a true bait and switch tactic by this dealership and I hope a lawyer reads this review so maybe this dealership can be forced to stop these practices. Bottom Line - The Salesman Thomas Lied to me and then berated me. - The Owner defended him and showed this dealership has no honor in what they say. Very Untrustworthy Dealership!

We travel over an hour to buy our truck. David Wilbourn (salesman) is wonderful helping us the process of buying the vehicle we needed. We made the deal Friday brought the truck home, comeback and completed the transaction following Monday. Good experience and highly recommended.

Don't recommend... waisted alot of my time effort and money because they failed to do a job after asking them to do it correctly so I would not face the problems I did.