Giant Recreation World RV of Palm Bay
Palm Bay, FL
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173 Reviews of Giant Recreation World RV of Palm Bay
Awesome First Experience I worked with Elizabeth and was more than satisfied with the entire experience. It started with a detailed email from her stating that she had just r I worked with Elizabeth and was more than satisfied with the entire experience. It started with a detailed email from her stating that she had just received a 2017 LTV UNITY MB in a trade in. I called her immediately and arranged to meet her in 30 minutes and did. I'm 75 years old and have years and years of vehicle purchases and she is without doubt the most professional, sincere and detailed sales person with whom I've ever dealt. She was totally responsive to all my questions, took notes, and closed on every question and issue I raised. I will certainly seek her out on any future purchases. More
BUYER BEWARE! TERRIBLE SERVICE & ATTITUDES I would give zero stars if I could. Giant Recreation World is the absolute worst and I regret buying a trailer from these folks and if I could go back I would give zero stars if I could. Giant Recreation World is the absolute worst and I regret buying a trailer from these folks and if I could go back in time and change that. I would. All they care about it selling you a vehicle and getting you out the door. You have to call at least 4-5 times to get anyone in their service department to answer the phone. Plan on booking any appointments at least a month in advance, longer when snowbirds are in the area. Plan on them keeping your vehicle for several weeks (last year we had to cancel a trip because out trailer wan't ready after being with their service department for almost a month because of shower screws) and never getting updates. Any news I received, either my husband or myself had to call. Today, when my husband went to pick up our trailer for the yearly maintenance, the battery was dead and the service departments response was "what do you want us to do about it?" It really is unbelievable how these folks treat their customers and I will go out of my way to tell everyone I know to NEVER buy a vehicle from Giant Recreation World or get one serviced from them. They can shove their lifetime warranty up their xxxxx because we will NEVER be bringing our trailer back there for ANYTHING. More
staff I believe the staff at this location are very honest, helpful, and more Dewayne was my salesman and he never left my side with my purchase of a 26 ft I believe the staff at this location are very honest, helpful, and more Dewayne was my salesman and he never left my side with my purchase of a 26 ft Salem which was delivered today thank you very much for your hospitality Debra Lichtenstein More
RV Damage Repair Took my 5th wheel in for repair of right rear body damage. Jimmy, a maintenance man, made my RV look like brand new! Awesome job, Jimmy! Thank you ver Took my 5th wheel in for repair of right rear body damage. Jimmy, a maintenance man, made my RV look like brand new! Awesome job, Jimmy! Thank you very much! More
Our experience Steve Yoder is a very knowledgeable and patient individual starting when we first called looking for a coach he works to order details with us all the Steve Yoder is a very knowledgeable and patient individual starting when we first called looking for a coach he works to order details with us all the way through until we picked it up calling to find out if things are going well and what he can do I strongly recommend him 21 that I would send their thank you More
Excellent sales and service We have purchased two RVs from Giant Recreation World. Both times the experience and after the sale service has been excellent and continues to be ex We have purchased two RVs from Giant Recreation World. Both times the experience and after the sale service has been excellent and continues to be excellent. This is a family owned business where the owners and their employees are all like family. The dealerships (3 locations), at great expense to the McNamara family sponsor a VIP camping club. Every month there are campouts in different locations around Florida and the neighboring states. After selection and price, the camping club was the most important reason we bought not one, but two RVs from Giant. We knew we would use our RV more often because of the campouts. We have met some wonderful people and stayed at campgrounds we wouldn't have visited on our own. We highly recommend this dealership! More
Service Department very good! After waiting a month and a half for a scheduled appointment, Chuck in the service department and Steve as a service technician excelled! During After waiting a month and a half for a scheduled appointment, Chuck in the service department and Steve as a service technician excelled! During the time they had the RV, Chuck worked hard to let me know how they were doing and what they were finding. He returned all my calls as I recalled a few additional items I needed them to examine and called them in to him. He also offered me his condolences when he was unable to get the folks whom I had bought a $4,000 "end-to-end" warranty on my Thor Hurricane coach I had purchased new from a different dealership in 2013 to pay for any of the required repairs...not surprised. Steve, the technician who effected the repairs, was very knowledgeable. Based on his extensive knowledge of RV systems, he quickly determined what needed repair based on the symptoms I reported and didn't charge me for some of the simpler repairs that were required. All his repairs were spot on. He also shared with me how he was able to effect some of the simpler repairs he made so I could do them myself should the re-occur. Overall an excellent experience (once I was finally able to get in to get the repairs I needed)! Recommend Giant Recreation World give Chuck and Steve a big raise and hire more like them so one doesn't have to wait a month and a half to get repairs made to their RV. More
Warranty Work on Toy Hauler Work and Play for brought in for warranty work even though RV wasn’t purchased from Giant RV World. Justin completed the work, was very helpful, and Work and Play for brought in for warranty work even though RV wasn’t purchased from Giant RV World. Justin completed the work, was very helpful, and available to address questions. Work was done as promised and professionally completed. Great Job! More
Frujstrating - But all problems finally resolved. Never had so much difficulty getting service on any type of vehicle I've owned let alone a 2018 new travel trailer with a "lifetime warranty"\. It fin Never had so much difficulty getting service on any type of vehicle I've owned let alone a 2018 new travel trailer with a "lifetime warranty"\. It finally took an email to the GM. He did get the necessary attention in the service department that was required but it should never had to have gotten to that point. Long delays, no communications and plenty of excuses. I sure hope things improve because I really love our new travel trailer. More
Best dealership we have been in. Stopped by this dealership and were immediately impressed with the overall appearance of the place. It was clean, the personnel were friendly, and th Stopped by this dealership and were immediately impressed with the overall appearance of the place. It was clean, the personnel were friendly, and the staff were very professional. We worked with Elizabeth Aguirre who was excellent. She is knowledgeable, pleasant, not pushy, and in our estimation one of the best sales persons we have ever dealt with. We did not make a purchase from them because we decided to stay the course with what we have but if we were going to change it would be with Giant Recreation World and Elizabeth would be our "GO TO" sales representative. Highly recommend this company. More