Giant Recreation World OB
Ormond Beach, FL
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215 Reviews of Giant Recreation World OB
Watch out for extra charges Both the salesman (Cowboy) and the service guy(Doug) said they could install a tv in our living room for us - no mention of cost from either. We assu Both the salesman (Cowboy) and the service guy(Doug) said they could install a tv in our living room for us - no mention of cost from either. We assumed it was a courtesy service - Wrong! They charged us $108 to install a simple bracket ( which ended up being the wrong one, although no one told us what bracket to buy). So now we need to take down the bracket they charged us $108 to install and move it to the bedroom. Also, they forget to tell you that you need to purchase $400 worth of stuff to get your trailer ready to go ( sewer tube, $6 roll of toilet paper, ,etc). A heads up would have been nice instead of the surprise at the end. The finance guy gave us a $100 gift certificate to use, but never mentioned anything about it- just stuck it in with all of our other paperwork. We just happened to notice it. When we got our travel trailer to the storage facility, we were unable to detach the ball from the hitch. We are very familiar with this type of trailer hitch, but we tried everything to get the hitch off of the ball. No one told us that it's very common with this type of trailer for the ball to get caught on the hitch! Again, knowing that we are first time rv buyers, a heads up would have been very helpful We ended up having to completely detach the hitch from the truck and only then, did the ball separate from the hitch. Took us 45 mins - the sales guy and the service guy did finally return our call (after hours) but really were of little help- we figured it out ourselves. More
Satisfied We bought a used 2017 COACHMEN MIRADA. We have had it in and out of service since Sept, they tried to fix things but never really got it all fixed, bu We bought a used 2017 COACHMEN MIRADA. We have had it in and out of service since Sept, they tried to fix things but never really got it all fixed, but they tried. Then they put Wendy in there and she makes sure that things are fixed . She walks through everything before you leave. We are very happy now with the service. Phil and David were very nice and helped us with everything. More
Great follow through ! Great follow thru from the head of sales to the outstanding service dept associates. They not only fixed the problem but also followed up on making s Great follow thru from the head of sales to the outstanding service dept associates. They not only fixed the problem but also followed up on making sure all was good, More
Great experience Tommy was great and helped us find the perfect camper for our family in just a few hours! The service team was also great and had our camper ready to Tommy was great and helped us find the perfect camper for our family in just a few hours! The service team was also great and had our camper ready to go quick! Will definitely use them again when we decide to upgrade our camper!! More
Blown away Alicia and I were blown away with the service we had from the dealership. We will build our new life together on the road thanks to Giant Recreation Alicia and I were blown away with the service we had from the dealership. We will build our new life together on the road thanks to Giant Recreational RV and look forward to many wonderful moments together in our newly purchased RV. Again thank you to all the staff at the dealership for your professional and hard work in getting this job done... Jamie and Alicia More
Best service ever! We had been commissioned to drive back a Class C RV from Vero Beach to Michigan. It was soon apparent that the previous manager had not maintained We had been commissioned to drive back a Class C RV from Vero Beach to Michigan. It was soon apparent that the previous manager had not maintained the RV especially the sewage system. The very first night my wife and I were awakened to the smell of death; killer methane. We left our camp site early and sought refuge at a local McDonald’s while we formulated our plan to rectify the situation. The closest RV center was Giant RV in Ormknd Beach. Although they weren’t yet open for business and the sales manager was in his day off, Phil Grovenor was our hero of the day! He immediately assessed the situation and sprung into action. A true Super Hero! Phil along with Julie in parts set us up with the right products to solve our stinky issue and get us on our way for our 1,500 mike journey. Thank you Giant RV! More
A great buying experience. After many long hours searching the web and leaving my name with various other RV companies throughout the state (who never returned any calls or for After many long hours searching the web and leaving my name with various other RV companies throughout the state (who never returned any calls or for that matter seemed to care) my task got a whole lot easier when I met Tommy Craig, a salesman at Giant Recreational World in Daytona. Although Tommy's job is selling RVs, he seemed genuinely more concerned with helping me than making a sale. At no time did I feel pressured. Within days, Tommy found what I was looking for, the perfect trailer for long distance travels. On the day of pick-up, Doug Rogers not only answered all my questions, he ensured my previously owned trailer was clean and in tip-top condition. Moreover, faded and rusty areas such as the steps and tongue had been repainted to look like new, propane topped off, etc. I couldn't be more pleased. In summary, dealing with guys like Tommy and Doug make buying a travel trailer almost as much fun as I'm gonna have using it. I made some new friends at Giant. More
Wonderful experience!! Everyone was so helpful and knowledgeable and a pleasure to do business with! I would definitely recommend this dealership to my family and friends! T Everyone was so helpful and knowledgeable and a pleasure to do business with! I would definitely recommend this dealership to my family and friends! Thank you so much! More
Great service Kyle was our salesperson and he was excellent. He was great about calling me back after I took delivery. I am new to RVing so needless to say, there Kyle was our salesperson and he was excellent. He was great about calling me back after I took delivery. I am new to RVing so needless to say, there were a lot of calls. Doug showed us how everything worked and answered multiple questions after we left. We had ab issue with our registration and were getting no where till we spoke to Phil G. the sales manager. It was fixed within the day. We had a couple of small issues and dealt with Wendy in Service and she was very helpful. All in all I would definately recommend Giant Rec in Ormand Beach. More
Great Experience! Tommy, Phil, and Doug go the extra mile to insure everything is completed to your satisfaction. No pressure experience, and they genuinely care. Than Tommy, Phil, and Doug go the extra mile to insure everything is completed to your satisfaction. No pressure experience, and they genuinely care. Thank you! More