Gettel Stadium Toyota

I had a scheduled appointment at 10:30. I asked the girl setting up my appointment, how long it would take as last time I had to just leave as it was going to be at least an hour and a half I asked the girl setting up my appointment, how long it would take as last time I had to just leave as it was going to be at least an hour and a half. She assured me I would be out within an hour. When I arrived the service department looked slammed, I inquired as to whether or not they were behind. the man taking my info assured me no, that if I had an appointment I would be in and out. I finally asked my service contact at 11:45 where we were at, after reminding him I had a meeting at 1:00 and that is was 1/2-hour drive away, he said he would check then came back at noon to tell me it would just be a couple of minutes. I once again reminded him I had a meeting at 1:00 and that was 1/2 hour away...I finally texted him again at 12:22 reminding him I had to leave at 12:30. He writes back probably 20 minutes! There is absolutely no reason I should have an oil change/ wiper appointment at 10:30 and it take 2 1/2 hours. This is totally unacceptable!! I was also offered a $19.99 Oil change with free wipers, my first total was $79, when questioned it dropped to $39.75 as the final. Then as I paid the woman told me there would be a 3% up charge for using a credit card. I feel like this should have been discussed when I made the appointment not when it is time to pay and all I brought with me was a credit card! Needless to say, I missed the meeting I had set up and 6 colleagues had to re-arrange their schedules for me. Once again, this was unacceptable! More

Big Mike was great! We ran into a hiccup or two but they helped me out tremendously. Jose Acevedo was also a big help. We ran into a hiccup or two but they helped me out tremendously. Jose Acevedo was also a big help. More

Fast service for an oil change. Very comfortable waiting area with amenities. Very knowledgeable staff. Very comfortable waiting area with amenities. Very knowledgeable staff. More

Amazing service, fast and friendly, will return to do all my service for my vehicle my service for my vehicle More

Called for appointment, told none needed not busy. Service managers too busy for me. Had to wait a while to get checked in. Been using Stadium Toyota for 23 years, now since they changed to Gettel the Service managers too busy for me. Had to wait a while to get checked in. Been using Stadium Toyota for 23 years, now since they changed to Gettel they want to charge me a fee for using credit card. Received no notice until checking out. More

I paid for a part for the truck I purchased the wrong part cam in the box. I need to go back. part cam in the box. I need to go back. More

Efrain in the service dept. was great and he was courteous, helpful and knowledgeable with a good attitude. was great and he was courteous, helpful and knowledgeable with a good attitude. More

Wonderful hospitality. Richard Day was amazing and a pleasure to work with.. No hard sale just up front and honest. Richard Day was amazing and a pleasure to work with.. No hard sale just up front and honest. More

Good afternoon to the customer… But at the same time really slow procedure to close deal… I was in the office for more than four hours!!! really slow procedure to close deal… I was in the office for more than four hours!!! More

My Service Advisor is Michael Hare. He is professional and knowledgeable and kind. Appreciate his expertise! Especially as a customer for many many years. He is professional and knowledgeable and kind. Appreciate his expertise! Especially as a customer for many many years. More