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Gettel Acura - Service Center

Sarasota, FL

4.6
733 Reviews
Call Service Center (941) 343-5700

733 Reviews of Gettel Acura - Service Center

Sort by
May 20, 2024

Slow, unresponsive, expensive, long delays, no communication, Lost parts, unanswered voicemails, Enterprise loaner, Dave our ordered parts to other customers, we will not by back as a customer. An More

by Amris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kimberly Heath
4.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Hoffman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Mere
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sydney Morin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The employees are not the problem however, the dealership seems to be run with a skeleton crew.
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May 20, 2024 -

Gettel Acura responded

Amris Please forgive us for any actions that were slow or unresponsive. Our commitment is to make sure each guest is well served. We have reduced any use of outside rentals and increased our Loaner Fleet to help accommodate our growing Acura Owners. We also have added more Service staff to make sure connections are being made in a timely manner. Please contact me so I can find out what happened in your situation and assist. I look forward to speaking with you. Zachary Blaugh General Manager Gettel Acura 941-343-5700 Zblaugh@gettel.com

May 20, 2024

People at the dealership are nice But my car problem is still not solved I have to take my car back for a third time More

by rplangley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
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May 21, 2024 -

Gettel Acura responded

rplangley We truly appreciate the 4 star review but most important we want to get you resolution with your car issue. Please contact Zachary Blaugh, General Manager so we can make sure your car problem gets resolved. Zachary Blaugh General Manager Gettel Acura 941-343-5700 Zblaugh@gettel.com

May 19, 2024

Everything went well,great communication from Christine keeping me up to date. Works seems to be well done and at a reasonable cost.the only person I dealt with was Christine along with the young man that More

by DILLON03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 21, 2024 -

Gettel Acura responded

Dillon03 Awesome! Thank you for sharing your Service Experience here at Gettel Acura with Christine. We appreciate your business and look forward to making your next visit a 5 star review. Have an Amazing Day! Zachary Blaugh General Manager Gettel Acura 941-343-5700 Zblaugh@gettel.com

May 19, 2024

They did a nice job getting me set for a trip and making sure I was all topped off. More

by JOHN.GRIFFITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sydney Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 21, 2024 -

Gettel Acura responded

John Excellent To Hear! Thank you for taking time to share your Service Experience here at Gettel Acura with Christine. Christine values our guests and works hard to take care of them. Thank you for entrusting your vehicle to us and we look forward to assisting you in the future. Have an Amazing Day! Zachary Blaugh General Manager Gettel Acura 941-343-5700 Zblaugh@gettel.com

May 19, 2024

Great service, fast turnaround. Wish they had more coupon specials. They come few and far between. Thanks! More

by PETE.PETERSEN.2019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Mere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 21, 2024 -

Gettel Acura responded

Pete Awesome! Thank you for taking time to share your Service Experience here at Gettel Acura with Jorge. Jorge takes great pride in making sure each Acura Owner is served well. Thank you for allowing us to service your vehicle and we look forward to assisting you in the future. Have an Amazing Day! Zachary Blaugh General Manager Gettel Acura 941-343-5700 Zblaugh@gettel.com

May 19, 2024

We waited at the dealership over 2 1/2 hours for our car to be repaired. More

by JULIELEHRER
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Mere
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 21, 2024 -

Gettel Acura responded

Julielehrer Thank you for taking the time to share your Service Experience here at Gettel Acura. We truly appreciate the feedback so we can improve and serve better. Please contact Zachary Blaugh if you would like to discuss your service. Have an Amazing Day! Zachary Blaugh General Manager Gettel Acura 941-343-5700 Zblaugh@gettel.com

May 19, 2024

Easy check-in. Excellent service advisor. Quick service. Nice car wash added to that. Very happy. More

by EDWARDMARPLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Shermer
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May 21, 2024 -

Gettel Acura responded

Edward Exactly What We Want To Hear! Thank you for taking time to share your Service Experience here at Gettel Acura with Steve. Steve works hard to make sure each guest is served well. We appreciate your business and look forward to assisting you in the future. Have an Amazing Day! Zachary Blaugh General Manager Gettel Acura 941-343-5700 Zblaugh@gettel.com

May 18, 2024

Uniformly positive experience at the Gettel Acura dealership - excellent service, pleasant environment, courteous and knowledgeable personnel. More

by paritsky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 21, 2024 -

Gettel Acura responded

Paritsky Excellent! Thank you for taking time to share your Service Experience here at Gettel Acura with Kimber. Kimber is dedicated to making sure each Acura Owner is well served. Thank you for entrusting your vehicle to us and we look forward to assisting you in the future. Have an Amazing Day! Zachary Blaugh General Manager Gettel Acura 941-343-5700 Zblaugh@gettel.com

May 17, 2024

Honest and did not charge for unnecessary repairs. Explained any issues and explained electrical system More

by kwziegler1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff,service mgr
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May 21, 2024 -

Gettel Acura responded

kwziegler1 Thank you for the 5 star review! We appreciate you sharing your Service Experience with Jeff and Our Team. We value our relationships with our Acura Owners and look forward to serving you in the future. Have an Amazing Day! Zachary Blaugh General Manager Gettel Acura 941-343-5700 Zblaugh@gettel.com

May 16, 2024

Service people are very nice, communication is excellent. Facility is the best. Will be definitely coming back there More

by lyulman
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Mere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 21, 2024 -

Gettel Acura responded

lyulman Awesome! Thank you for taking the time to share your experience her at Gettel Acura with Jorge. Jorge takes great pride in serving our guests well. We look forward to assisting you in the future. Have an Amazing Day! Zachary Blaugh General Manager Gettel Acura 941-343-5700 Zblaugh@gettel.com

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