Jorge Mere

Well organized service center. Comfortable waiting area with coffee and snacks. Professional environment. Great selection of cehicles Comfortable waiting area with coffee and snacks. Professional environment. Great selection of cehicles More

by Joe Verified Customer Verified Customer

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Took car in for oil change and Auto Butler reapplication. Service was completed within stated time frame. Service personnel were very pleasant, went over everything with us before leaving. Always a pleasure Service was completed within stated time frame. Service personnel were very pleasant, went over everything with us before leaving. Always a pleasure whenever we bring car in for service. More

by JAMESGANGCT Verified Customer Verified Customer

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Slow, unresponsive, expensive, long delays, no communication, Lost parts, unanswered voicemails, Enterprise loaner, Dave our ordered parts to other customers, we will not by back as a customer. An communication, Lost parts, unanswered voicemails, Enterprise loaner, Dave our ordered parts to other customers, we will not by back as a customer. And we will not recommend Gettel more likely to tell people to stay away. More

by Amris Verified Customer Verified Customer

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We waited at the dealership over 2 1/2 hours for our car to be repaired. to be repaired. More

by JULIELEHRER Verified Customer Verified Customer

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Great service, fast turnaround. Wish they had more coupon specials. They come few and far between. Thanks! Wish they had more coupon specials. They come few and far between. Thanks! More

by PETE.PETERSEN.2019 Verified Customer Verified Customer

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Service people are very nice, communication is excellent. Facility is the best. Will be definitely coming back there Facility is the best. Will be definitely coming back there More

by lyulman Verified Customer Verified Customer

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Brought our car in for some routine maintenance. Job was done well as well as an issue that service discovered Job was done well as well as an issue that service discovered More

by ken.laforge-home Verified Customer Verified Customer

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Oil change only and service writer I was waiting and service writer explained it would be about an hour. It took over 2 hours and there was no status update and I had to seek out info as to why it was t service writer explained it would be about an hour. It took over 2 hours and there was no status update and I had to seek out info as to why it was taking so long More

by ckoller Verified Customer Verified Customer

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The entire team here is amazing! Malcom in sales is awesome and a stand up professional guy ☺️ Jorge and Christine in service are top notch and will take care of you. I recommend the Malcom in sales is awesome and a stand up professional guy ☺️ Jorge and Christine in service are top notch and will take care of you. I recommend the entire team here highly! More

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Service department is the worst that I've experienced - ever. Took the car in a week ago, just 2 weeks after purchasing it for a loose piece on door. Was told a part needed to be ordered and it would be in ever. Took the car in a week ago, just 2 weeks after purchasing it for a loose piece on door. Was told a part needed to be ordered and it would be in Monday. It is Thursday and no word, so I called parts and they said it was not ordered. I've been waiting a week and come to find out, as I suspected, it wasn't even ordered by my service advisor. The parts person just called me back and was awesome and ordered it and said it would be in tomorrow. However, my trust is already gone and I will take it elsewhere. Because while there, it was supposed to be checked for an electrical clicking sound. They told me this is normal and when I picked up the car, the service form said client (me) says it's clicking upon start up. I never said that. It makes a clicking noise off and on the entire time I'm driving it. For example, I drove it home from the dealership and the entire 1.5 hours (bad traffic, is normally 50 min drive), it clicked and made this sound in multiple spots. Normal? No. Beyond that, when I purchased the vehicle, I noticed when I got it home day of purchase that the oil life maintenance said 30% left on oil. I asked Jorge and he said the oil was changed when it was certified, I'll have them reset the oil maintenance reminder while in the shop today. I pick it up and that wasn't done either. So, I went onto youtube to watch a tutorial to figure out how to do it myself and did so. However, I wonder if it was truly changed. Which is true, that they forgot twice to reset it, or they didn't actually even change the oil. How would I know and be certain. The level of service, lack of service rather, and the lack of attention to needs/details, and lack of communication from this service department is below professional standards. I've emailed Jorge multiple times and left a vm with his extension provided. Disappointed beyond measure. Looking to take it to different Acura for service because my location, I can get to a different location just as quickly as Sarasota, so no use in my driving there as it's no more convenient than another location for me. More

by dmvme10 Verified Customer Verified Customer

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