Germain Volkswagen of Ann Arbor

I limped into the Germain VW dealership after closing time with a non-functioning power steering system on my VW CC . It was one of Michigan's 12 degrees below 0 nights. Ryan Conlin and Paul Stec very time with a non-functioning power steering system on my VW CC . It was one of Michigan's 12 degrees below 0 nights. Ryan Conlin and Paul Stec very kindly and efficiently attended to me after hours and made sure I was taken care of until my wife picked me up. Ryan made all the arrangements for the car to be attended to the next day and did so with care and efficiency. Both servicemen went out of their way to deal with this unfortunate situation even delaying their own return home until I was safely on my way home. They did it because they genuinely wanted to be of help even at their own inconvenience. This personal concern and attention is very rare and was greatly appreciated. More

I had an outstanding service experience. I needed an oxygen sensor replaced on my VW and after researching options, decided to use this service center. They were extremely friendly, made sure I got the oxygen sensor replaced on my VW and after researching options, decided to use this service center. They were extremely friendly, made sure I got the best price possible, and scheduled me to bring the car in promptly. I really appreciated that they took the time to explain the problem with my car and the associated service required. When I brought it in, they were extremely professional and friendly and demonstrated amazing customer service. I chose to wait at the dealership while they fixed my car, but they offered to drive me anywhere I wanted to go in Ann Arbor to pass the time. While waiting at the dealership, the waiting area was comfortable, clean, and provided coffee, snacks, and WiFi. The service was very prompt and repairs were well done. I will be returning to the dealership for any future maintenance needed and would recommend this dealership and Ryan to anyone in need of these services. More

Allen west was as helpful as he could be... I had work done the day before and thought that my day lights needed repair as well..So called Allen and he told me he would have a scan done on the car to se done the day before and thought that my day lights needed repair as well..So called Allen and he told me he would have a scan done on the car to see where the problem was at no charge if I would bring it back in.. I did this and the scan did not pick up any problems plus the day lights were working again. He told me if the lights went out again to call him and he would take another look. I discovered when I got home that the reason the day lights were not working was when I put on the emergency break that they shut off ,so every time I went to check them they were off because I had applied the er brake!!!!! I calledAllen , apologized and told him what I discovered and he replied that it was okay and he was glad there was no problem with the lights. I will definitly have all my service done at Germain VW in the futture and will tell others about the excellent service at the dealership More

These are great guys. Good discovery conversation on finding the right vehicle, not just one that looks good or is otherwise appealing, but the one that will make the best sense for driving conditions, finding the right vehicle, not just one that looks good or is otherwise appealing, but the one that will make the best sense for driving conditions, reliability, durability, and economy. They are worthy of careful consideration. More

Every dealership has a personality. Some obnoxiously aggressive. Some indifferent or inattentive. And some exhibit genuine care and concern for the buyer's needs, as well as providing enough "space" for aggressive. Some indifferent or inattentive. And some exhibit genuine care and concern for the buyer's needs, as well as providing enough "space" for one to make a wise decision. Evan knows how to strike the balance. He was attentive, responsive, knowledgable, patient, and provided my wife and me all the information we needed (on a wide assortment of vehicles) to make a great purchasing decision. Evan, along with his colleagues, provided us with an EXCELLENT buying experience. They well earned our trust and confidence - and of course that means everything when one is making such a sizable purchase. More

Service Department was efficient and on time with my appointment. Wish there was a more local VW dealership/service department that was as efficient. Any and all problems were dealt with and or prevent appointment. Wish there was a more local VW dealership/service department that was as efficient. Any and all problems were dealt with and or prevented with my visit. Thank you! More

My service required two visits, because a vacuum hose broke after the first visit, VW of Ann Arbor gave me a discount on the second service to make up for my having to bring my daughter's Jetta back for broke after the first visit, VW of Ann Arbor gave me a discount on the second service to make up for my having to bring my daughter's Jetta back for the second visit. Service work done well, and Service Representative and Service Manager both great to work with. Highly recommend for service on your VW. More

The services in VW of Ann Arbor are very nice, thoughtful and efficient. Dennis and Don are very helpful for me to get the brand new CC I've always wanted. I actually got a new 4MOTION version with a very gr and efficient. Dennis and Don are very helpful for me to get the brand new CC I've always wanted. I actually got a new 4MOTION version with a very great price. All the paperwork are done quickly without any issues and I'm satisfied with all the other detail work. I highly recommend guys to visit VW of Ann Arbor. I assure you will find your dream car with a good deal. More

This was my regular 20k service appointment for my 2013 Passat. This is my third Passat and I have had all of them serviced at Volkswagen of Ann Arbor. This appointment, like all the others left me feel Passat. This is my third Passat and I have had all of them serviced at Volkswagen of Ann Arbor. This appointment, like all the others left me feeling that I have chosen the right dealership. I was able to schedule my appointment on the day I wanted, even with short notice. The Service rep was very easy to work with and even followed up with a call the following day since he wasn't there when I picked up my car. He was checking just to be sure I didn't have any questions. I am extremely pleased with this car and have complete confidence that it will be well taken care of by the service team at Volkswagen of Ann Arbor. More