Germain Volkswagen of Ann Arbor

First car buy, definitely not my last From the beginning it was like the staff already knew me and knew exactly what I wanted. Got me in a car to test drive within 10 minutes of walking in From the beginning it was like the staff already knew me and knew exactly what I wanted. Got me in a car to test drive within 10 minutes of walking in and we were chit chatting like friends the entire buying experience. Chris and his personality are definitely a key asset to this dealership and brand. Throw in his incredible knowledge of VW and many other cars and its a shoe in for the best first car purchase I've ever heard of. More

Purchased Used Car From Your Dealership I enjoyed Heather and her quick response when questions were asked. She was helpful and always took time to explain Germain's policies and procedures I enjoyed Heather and her quick response when questions were asked. She was helpful and always took time to explain Germain's policies and procedures. We took delivery on the same day. Buying a car can sometimes be stressful, Heather made it very easy with no stress, very pleasant. More

A nice experience. Zach was great to work with, the used Jetta Sportwagen was so well detailed I felt like I was driving away with a new car. I would do business with th Zach was great to work with, the used Jetta Sportwagen was so well detailed I felt like I was driving away with a new car. I would do business with them again. More

Great! The superb treatment we received from Tim through the process of purchasing our Sportwagen was unmatched at all previous stops. Tim gave us exactly wh The superb treatment we received from Tim through the process of purchasing our Sportwagen was unmatched at all previous stops. Tim gave us exactly what we wanted, how we wanted it, with some wonderful tips along the way. More

My Perfect Experience With Germain Of Ann Arbor This was my first purchase of a Volkswagen at Germain of Ann Arbor. My first 2 Volkswagen's were from Howard Cooper. On all 3 occasion's my experience This was my first purchase of a Volkswagen at Germain of Ann Arbor. My first 2 Volkswagen's were from Howard Cooper. On all 3 occasion's my experiences were perfect/top notch. Phil Kaiser, Dennis Nold, Paul Stec, Trisha Smith and Kashaka Fields are all true professionals, who I believe are the best in their field. Always a great experience and they deliver what they say every time. Always true to their word. I always feel like they really care because of the individual time they spend with you. You don't feel like a head of cattle being rushed on their way to the market. This is a top quality organization and I will continue to do business with Germain and the staff. It's always a pleasure. I appreciate it and I thank you. Regards, Dan More

Awesome dealership! I give Germain of Ann Arbor all 5's because they are professional, friendly, the premises are spotlessly superior (even during remodeling), and the fo I give Germain of Ann Arbor all 5's because they are professional, friendly, the premises are spotlessly superior (even during remodeling), and the follow-up is exemplary. My precious bug is treated "reverently" and doesn't come back to me with any squeaks, or other issues after a minor repair...it even comes back hand washed! They bend over backward to provide a great experience and great service...no question is deemed frivolous and the response is always clear, coherent, and friendly..." if there is anything else we can do, don't hesitate to contact us, etc." All personnel I have encountered have been obviously proud of their own relationship with Germain and wish to extend that relationship to their customers. Couldn't be happier with my bug and my dealership. More

The whole purchase experience was enjoyable. I want to thank Kashaka, Eric, and Romeo for being friendly, helpful, and knowledgeable. I am looking forward to long-lasting relationship with this team. thank Kashaka, Eric, and Romeo for being friendly, helpful, and knowledgeable. I am looking forward to long-lasting relationship with this team. More

I wish I had found this dealer rating site earlier because my comments are now some months old. I was a longtime customer of the service department at what was then called Howard Cooper VW in Ann Arbo because my comments are now some months old. I was a longtime customer of the service department at what was then called Howard Cooper VW in Ann Arbor. I never had an issue over many years. I had them do all sorts of work on my Jetta over time, really everything but tires. In total I had spent thousands of dollars at their shop to keep my car going. I had also sent others there always telling them “they are kind of expensive but they typically fix it right the first time”. Well, my last visit to this service department tells me something has changed with the new ownership. I had my car in right when the new owners were taking over to do several small repairs (a bulb burned out type of thing). I waited while they completed the repairs. I paid my bill, left and headed for work in Downtown Detroit. When I got to my job I parked and tried to use my parking brake (important in a stick shift car) and the handle came all the way up without any resistance. I concluded that their tech or porter must have cranked on the handle when parking the car and stretched the cable. I immediately called the shop to tell them what had happened. I spoke with Derrick Federer who had done my write up and explained the situation. I asked him to make a note in my records that they had broken the brake since I would not be able to bring it back right away (I have to travel quite a distance to get to this dealership so it isn’t really convenient to run right back there). Long story short, I called a couple of months later (when I could get time off work) to set up an appointment and asked to speak with Derrick. I was told he no longer worked there. I explained about the issue with the brake and they checked my record. They acknowledged that Derrick had noted the parking brake issue in my record. I took the car in and they looked it over. Their conclusion was it now needs a new parking brake cable. They offered to pay for the labor but wanted nearly $400 for the part and expected me to pay for it. I explained that their employee had broken the brake and it was their responsibility to fix it. I was told that since my car was “old” they wouldn’t do any more than what they offered. Later that week I called to speak with Paul Stec, the service manager who I had dealt with on several occasions. He was supposedly in “training” that day but they said they would leave a message to have him call me. After a couple of weeks with no call back I left another message and then a third for him. I received no call back from Paul Stec. Later I was contacted by the VW Corporate Customer Care group like they always do to survey if your service visit to a dealership was satisfactory. I explained what had happened. I dealt with “Tonya” and “Libby”. They told me they would get in touch with the Service Manager, Paul Stec and try to get resolution. Over several weeks they kept updating me that they were also waiting for a response and leaving more messages for Paul Stec. When that response never came they told me they were going to escalate the claim and left a message for the General Manager of the dealership (they did not give me his name). Again several weeks passed and with no response they left more messages for him (the General Manager) where he refused to respond. My last interaction with the folks at VW Corporate Customer Care in September of last year was that they told me I would have to pursue this on my own because there was nothing they could do since nobody at the dealer ship (Paul Stec or the General Manager) would return their calls. I took their advice and had the brake fixed elsewhere since I refused to pay this dealership to fix something they had broken. I also have vowed to never return because of their unacceptable response. Since both the Service Manager and the General Manager of this dealership refuse to respond to repeated calls from a customer and from the VW Corporate Customer Care group, this is a business I will not deal with in the future. Update: Since the dealership found out that this negative review was about to post, they have tried to get in touch with me in the past week. Interesting that for months of my leaving messages and VW Customer Care leaving messages for both Paul Stec and for the General Manager they made no attempt to call back. It was evidently my problem and they could not care less. Now this negative review was about to become their problem and they are calling me. I think that says all you need to know about the “management team” at this dealership. I have no intention on wasting any more time on these guys. There is nothing they can do for me and I am not ever going back. The point of this review was to post my experiences for others to see. The time for us to talk was months ago when I was trying to get them to fix what they had broken, and before I had the repair done elsewhere. I miss the award winning dealership that used to be Howard Cooper. While I will never return, I know they have many positive reviews on this site. As you are deciding whether you want to trust this service department with your vehicle, at least know there is a chance that you could be treated as I have been. I would also advise you to get any promises in writing (and signed by them) for something they plan to do, and fully check your car before you drive away. If worse comes to worse and you do have an issue, at least know while they may not respond to your problem, they do respond to negative reviews on this site. More

Very friendly, willing to listen to details of issues with car, did only what was asked for, provided documentation on service letter from Volkswagen, reasonable price. Thank you. with car, did only what was asked for, provided documentation on service letter from Volkswagen, reasonable price. Thank you. More

I found that, despite being peppered with questions from a guy unfamiliar with Diesel cars, Phil was patient and diligent in ensuring that I had all of the answers to those questions. He has been quick to a guy unfamiliar with Diesel cars, Phil was patient and diligent in ensuring that I had all of the answers to those questions. He has been quick to respond by phone and e-mail and he seems vested in assuring my complete satisfaction. Eric (sales) has also gone out of his way to help me get the best value from my purchase. I'm already looking forward to my next VW! Now if VW will put a diesel in the small SUV, we'll be ready. More