Germain Volkswagen of Ann Arbor

Outstanding service and follow-up Marty thoroughly explained the work on my vehicle, both before and after the service was completed. He checked for any recalls or other communication Marty thoroughly explained the work on my vehicle, both before and after the service was completed. He checked for any recalls or other communications from VW. The service was done in the timeframe quoted. I have had great success at Germain (and Howard Cooper prior) on two Hondas and now the VW Jetta that I drive. I have recommended this dealership to many of my colleagues and will continue to do so. Marty was professional, helpful, and prompt. More

Just what we wanted! My husband and I were looking for a new car. We hadn't bought a new car in years and we were interested in a salesperson and a dealer that would help My husband and I were looking for a new car. We hadn't bought a new car in years and we were interested in a salesperson and a dealer that would help us through the process. We found the right salesperson, Ryan and the right dealership in Germain Volkswagen Ann Arbor. Everyone was helpful and friendly. The dealership clean and comfortable. We love our new Passat. Ryan was especially helpful in finding us the car we wanted and setting up the technology features. We couldn't be more pleased with the car and our experience at Germain Volkswagen! More

Thanks for the Perfect Car! Originally, Germain Volkswagen of Ann Arbor did not have the model of car with the features and color that I was looking for. Zach provided exceptiona Originally, Germain Volkswagen of Ann Arbor did not have the model of car with the features and color that I was looking for. Zach provided exceptional customer service and went out of his way to get the exact car I was looking for and I could not be happier. Dealing with Zach and the rest of the staff at Germain Volkswagen was a great experience! Thanks for finding me the perfect car! More

Top-notch Cusstomer Service We received word of a recall/ service campaign affecting our VW Jetta TDI. When another dealer Lansing refused to honor the open recall, we turned to We received word of a recall/ service campaign affecting our VW Jetta TDI. When another dealer Lansing refused to honor the open recall, we turned to Germain Volkswagen in Ann Arbor. After speaking with Marty to schedule a service appointment he assured me that the repair would be handled under warranty, as promised by Volkswagen. We brought the car in for service and our technician discovered that the components under recall had damaged the cylinder head. Marty was able to order a new cylinder head which was replaced under warranty. When they discovered that additional components had failed, those were replaced as well. To his credit, Marty not only ensured that the vehicle was fully repaired, but provided a loaner car for the duration. Marty and the entire service department at Germain provided an exceptional level of customer service. I will not hesitate to patronize Germain again in the future, based solely upon my experience with Marty. I highly recommend Germain Volkwagen based upon his integrity and professionalism. More

Exceptional experience under emergency circumstances! Marty to the rescue! Our entire service experience with Germain Volkskwagen of Ann Arbor was exceptional because of Marty and his attention to detail. Marty to the rescue! Our entire service experience with Germain Volkskwagen of Ann Arbor was exceptional because of Marty and his attention to detail. From the onset Marty greeted me over the phone and quickly alleviated my concerns and the frustration of our predicament. He maintained clear communication throughout the process, keeping us informed along the way. The integrity shown by Marty was reassuring to us that we were in good hands. He even followed up with us by phone to ensure we had made it home to Canada safely. I cannot express how Marty turned what could have been an absolute nightmare intona hassle free experience. I only wish we lived in Ann Arbour, we would definitely return to Germain Volkswagen of Ann Arbor. Thanks again! More

Excellent Customer Service I've been a customer of this dealership for the past 15 years and have nothing but the best things to say about the service they provide. After you b I've been a customer of this dealership for the past 15 years and have nothing but the best things to say about the service they provide. After you buy your car, most of your interaction comes from the service department. I've worked with Phil Kaiser as my service technician for at least 10 years, and I have the utmost respect for him. He is knowledgeable, attentive, courteous and professional. There is another VW dealership that is closer to my home, but I wouldn't think of going anywhere else for service. Phil takes the time to explain everything thoroughly, honestly, and in a way that is easy to understand - Phil and Germain are the best! As an additional note, the improvements made to the service area and waiting room are amazing. It is by far the most beautiful and comfortable waiting area I've ever encountered in an auto service center. More

What a Treat! Wow, so I haven't bought a new car in a few years, and I've never purchased a VW (or any foreign car!) so imagine my surprise and delight about my enc Wow, so I haven't bought a new car in a few years, and I've never purchased a VW (or any foreign car!) so imagine my surprise and delight about my encounter with Germain Volkswagen of Ann Arbor. From my initial email research that connected me with Don Vollman, who was beyond helpful, replying to my e-query literally within minutes, and getting me in to see the car exactly when I needed to (not when he could fit it in) to Zach Coon, who teamed up with Don to provide, well probably the best car buying service I've ever experienced. No hard sell, fair price, good and fair trade in for my (dead!) car. The finance manager was super too, Kashaka, informative and patient and knowledgeable (but speedy! they got my paperwork in and approved within a couple hours). And the car? 2015 Car of the Year VW Golf, an exceptional little vehicle, I LOVE it! More

" First time Volkswagen buyer" "First time Pre Certified Volkswagen buyer (2012 Tiguan) " My wife and I were looking for a 2012 certified pre owned SUV vehicle, to replace an ol "First time Pre Certified Volkswagen buyer (2012 Tiguan) " My wife and I were looking for a 2012 certified pre owned SUV vehicle, to replace an older vehicle we had owned. We had looked at several other SUV products, a Honda-CRV and 2 Subaru products and test drove these vehicles and were not impressed. The sale persons that we spoke with were unprepared, when we arrived at the dealerships and showed very little interest in performing their duties. We returned home and began our search again online. I recalled a conversation I had with a friend, who spoke highly of Volkswagen and several of their vehicles. I began searching online and found Germain of Ann Arbor and search their pre-certified inventory. I found a 2012 Tiguan I was interested in and called the dealership. I spoke to Chris Pugh and inquired about the vehicle, to see if it was available. Chris told me it was and I informed him that my wife and I would be over to the dealership within the hour , to look at the vehicle from the Saline area. When were arrived, we met with Chris who had the vehicle running/warm and cleared off, from the snow earlier that day. Chris gave us an overview of the vehicle exterior/ interior (loaded) and we test drove the vehicle on our own. The other dealerships had the sales persons ride in the back seat. We were impressed with the vehicle and placed a deposit. After a few days of texts and phone calls with Chris , we agreed on a price and purchased the vehicle. My wife was out of town on the agreed delivery date. Chris adjusted his work schedule that day, picked me up at our home and drove me to the dealership. I was impressed with Chris Pugh's professionalism, his non-pressuring approach and willingness barter on an agreeable price for this outstanding vehicle. On the delivery date, Chris had me speak with the Business Manager -Kashaka Fields. Kashaka was friendly and very professional as well, explaining every detail of the purchase. Kashaka was able to provide a new plate for the vehicle ( agent for SOS) at the dealership, which eliminated would have been a long wait at the SOS. Overall, our experience with Germain of Ann Arbor was extremely positive. The professionalism and friendliness Chris, Kashaka and the rest of the staff was very well received by my wife and myself. I would highly recommend Germain of Ann Arbor, if you are looking for a quality new or pre owned certified vehicle. More

Great Atmosphere and Fantastic Customer Service Phil and the staff are professionals. They are very kind. Their checkup service is convenient . Germain of Ann Arbor has a shuttle service to Ann Phil and the staff are professionals. They are very kind. Their checkup service is convenient . Germain of Ann Arbor has a shuttle service to Ann Arbor down and its surroundings. More

Amazing Service Got my car in within a reasonable time... kept me well informed throughout the entire process... and took care of everything that was asked. Very poli Got my car in within a reasonable time... kept me well informed throughout the entire process... and took care of everything that was asked. Very polite and respectful staff. More