Germain Volkswagen of Ann Arbor

Exceeded my expectations!!! My 2013 Passat was in need of its 50,000 mile check up. I coordinated with my service rep, Danny Vogel, to schedule this maintenance and needed to ch My 2013 Passat was in need of its 50,000 mile check up. I coordinated with my service rep, Danny Vogel, to schedule this maintenance and needed to change the date twice due to conflicts. Each time, Danny was very responsive and a date was scheduled. I live over 45 minutes from the dealer and the service was expected to take several hours. Danny made arrangements for a loaner car and delivered it to my house and took my car for the service. All of the agreed upon work items were completed and my car was returned to my home at a previously agreed upon time. Where do you go today for automotive service work that is completed properly and there is zero inconvenience? GERMAN VOLKSWAGEN! More

Excellent Everytime I come there for any services, I have been treated with great customer service and everybod are so friendly and professional. I recommend t Everytime I come there for any services, I have been treated with great customer service and everybod are so friendly and professional. I recommend to go there. Very helpful and nothing but the best. thank you More

My sales rep was fantastic! I am a full time business person and need efficiency. I was needing a car quickly and Heather D., my sales rep, was quick to respond, knew what she w I am a full time business person and need efficiency. I was needing a car quickly and Heather D., my sales rep, was quick to respond, knew what she was talking about and timely. She was informative and was sure my needs were met. Thank you More

Service the way it should be Jim at Germain Volkswagen did a wonderful job of taking care of my problem while taking care of my needs as well. I was treated from start to finish a Jim at Germain Volkswagen did a wonderful job of taking care of my problem while taking care of my needs as well. I was treated from start to finish as a valued customer from all involved with my service department visit, and have no reservations to recommend Jim and the people at Germain to all who will appreciate the best ( and even those won't appreciate it) More

I will definitely keep coming to Germain Volkswagen I have being taking my car since I bought to this same dealership. It has been 4.5 years now. Every single time I have been there these guys make me f I have being taking my car since I bought to this same dealership. It has been 4.5 years now. Every single time I have been there these guys make me feel I am the most important customer. They take very serious to give a high quality service. From the time they take to receive your car, execute the corresponding service, keep you on the loop, return the car to you when they said it will be finished and explain in a very detailed way all the things that were done as part of the service. In several occasions they have provided me drop-off or pick-up transportation. The last time I was there Marty was the one who helped me. He did it in a very professional way and attentive to service so good that it made me feel like if he had been helping me in several occasions before although it was just the first time. At the end I even got a bill less than what Marty told me when I drop-off the car because when they did the service they detected that the car did not need some part of it so I was not charged for that part! My car does is not under the factory (nor extended) warranty and I was thinking about maybe taking it somewhere else for the first time thinking I might save some money. Well, Germain and Marty convinced me to keep taking my car there for all the futures services and/or repairs. I TOTALLY recommend these guys! More

Super thorough and helpful Service!!! Everyone at Germain Volkswagen of Ann Arbor have repeatedly demonstrated their willingness to go above and beyond what could normally be expected -- f Everyone at Germain Volkswagen of Ann Arbor have repeatedly demonstrated their willingness to go above and beyond what could normally be expected -- from the purchase 12 months ago through the 20000 mile check-up!!! I look forward to coming back in 6 months or so!!! Richard Levey More

Phil Kaiser customer service Any service needs please go see Phil! Phil will most definitely go out of his way to make sure you are satisfied both with the price and quality of s Any service needs please go see Phil! Phil will most definitely go out of his way to make sure you are satisfied both with the price and quality of service. More

Excellent all around A rare thing these days, this combination of prompt, professional service and personalized attention that one can find at Germain VW of Ann Arbor. A rare thing these days, this combination of prompt, professional service and personalized attention that one can find at Germain VW of Ann Arbor. Every single time I stopped by with questions or for routine maintenance for my Jetta, both the service and the repairs were impeccable. Most recently, my Supermobile, which I bought in 2007 from a very friendly and knowledgeable Eric Gideon, needed a lot of attention. After being in the shop for a brief period of time, the car was delivered in top shape and sparkling clean,. Jim Glen, the VW specialist I talked to during the repairs, answered all my questions with great enthusiasm and professionalism.. (Aside, I always have a lot of questions!:) During the time the car was there, we noticed some minor corrosion problems and Paul Stec, the service manager, immediately pursued repair options. A few weeks, the car was expertly repaired at Dusty's Collision and it now shines, in all its glory, in my driveway. Three elements go into making car ownership an excellent experience: 1. The owner, who needs to do a lot of research before investing a product s/he will use for many years to come. I approached the research of my VW Jetta pretty much the same way I did my PhD research: the pros, the cons, technical specs, durability, aesthetics, etc. 2. The car, which has to be dependable and durable and maintain its value over time. 3. The dealership and all its operating departments to ensure that during and after the sale/lease is completed, all runs smoothly. I am happy, and really grateful, to say that, these three elements came together very harmoniously at Germain. More

Jeff Williams Jeff did an outstanding job delivering my 2010 Saab 9-5 Aero Turbo6. I flew from AZ July 3 and he picked me up from DFW. They had the car ready and Jeff did an outstanding job delivering my 2010 Saab 9-5 Aero Turbo6. I flew from AZ July 3 and he picked me up from DFW. They had the car ready and made the process easy. Car buying made easy with honest and dependable service. More

Just ask for Ryan Rooney!! When I made the decision to buy a new car, I wanted to be sure I ended up with the vehicle I wanted and the paperwork that matched. Ryan at Germain w When I made the decision to buy a new car, I wanted to be sure I ended up with the vehicle I wanted and the paperwork that matched. Ryan at Germain was a perfect salesperson for my needs - respectful, knowledgeable, eager, and effective. He empowered me with whatever information I wanted, gave me room to consider all options, was flexible with my schedule, and found ways to align with what I valued most as a consumer. I am BEYOND THRILLED with the service and result. More