Germain Volkswagen of Ann Arbor

I first bought my Volkswagen Passat from the dealership 9 years ago and I continue to support the business because of excellent service people, excellent service manager, and excellent sales personnel that g years ago and I continue to support the business because of excellent service people, excellent service manager, and excellent sales personnel that go far beyond what is required of them. Brenda McClanahan More

Chris Hamm is a great representative for your company. He had a lot of patience while we were deciding on purchasing a car. His offer of further instruction on how to operate our vehicle is certainly ap had a lot of patience while we were deciding on purchasing a car. His offer of further instruction on how to operate our vehicle is certainly appreciated and needed. New technology is more difficult as one ages (and we have aged). If we were to purchase another vehicle, we would request that Chris Hamm be our sales person. He appears to be well equipped to work with people with different personalities. More

since 1978 vw has always come through for me! paul's great, leroy does a terrific job and phil is great! not pleased cooper is owned by people from ohio great, leroy does a terrific job and phil is great! not pleased cooper is owned by people from ohio More

Danny Vogel was amazing! He fit me into the schedule despite not having an appointment and had my car back to me by the end of day. I enjoy coming to Howard Cooper, now known as Germain because of good despite not having an appointment and had my car back to me by the end of day. I enjoy coming to Howard Cooper, now known as Germain because of good person and service like this! More

After two weeks of getting the run around from other dealerships, Christopher Hamm and Chris Pineau got me into the car I was looking for for the price I was looking for within 24 hours of arrival. I'm dealerships, Christopher Hamm and Chris Pineau got me into the car I was looking for for the price I was looking for within 24 hours of arrival. I'm a car enthusiast and I work within the automobile industry, and out of all the dealership experiences I've obtained, including Brighton Mazda, Dunning Subaru, Dwyer and Sons Subaru/Volvo, Hyundai of Colorado Springs, Co and Mazda of Colorado Springs, Co, Volkswagen of Ann Arbor (Germain of Ann Arbor formally known as Howard Cooper of Ann Arbor) has been the best dealership I've ever been to. The staff was very friendly, and got me into the car I wanted for the price range I was looking for. I personally want to point out Christopher Hamm who was my sales consultant and Chris Pineau who was the sales manager for working with me and getting me into the best vehicle I've ever owned. I will buy from only Germain of Ann Arbor and will refer the dealership to everyone who is in need for a vehicle. More

I came into service Wednesday afternoon, Thanksgiving Eve you may say. I needed mt garage door clicker synced to my VW Touareg. Your service man told me I have to do it in my garage and gave me a website and you may say. I needed mt garage door clicker synced to my VW Touareg. Your service man told me I have to do it in my garage and gave me a website and showed me how to get the information so I could do this myself. I thanked him and left. When I got to my car I noticed one of the wheel center cap emblems was missing. I returned and ordered on. $30.00 + I payed at cashier. Everyone could not have been nicer and faster. At Thanksgiving dinner one of my sons heard my wife tell about the garage clicker and cap. He said I should have checked online before ordering cap. After dinner we checked and found many places we could buy 4 caps at $20.00+including shipping. Friday morning I called and asked to cancel my order. Jim told me it was already ordered and may be shipped. I told him I am sure it was ordered but I doubted it was shipped thanksgiving eve. He took my credit card and said he would credit it. I did not have my order/invoice so he asked me to call him back to make sure it was done. 5 minutes later Jim called and told me the credit was taken care of and I should have a great day. More

I have been doing business with this dealership for nearly a decade; with service, parts, and now, on a personal basis, the new car department. However, that said I've had a taste of the pinnacle calib nearly a decade; with service, parts, and now, on a personal basis, the new car department. However, that said I've had a taste of the pinnacle caliber of professionalism and customer service new cars delivers upon through the two prior new cars my Dad has leased from new cars in the early fall of 2009 & 2012. I've said this before on countless past surveys and Ill say it once more; if you live in southeast Michigan and need anything pertaining to a VW/Audi/Porsche or interested in buying/leasing a VW/Audi/Porsche, this is your only stop, hands down. More

Allen is the best. I. One fro Seattle every few months to help my daughter with "chores" she does not have time to do with her work schedule. Allen always remembers me and helps me get our auto needs handled help my daughter with "chores" she does not have time to do with her work schedule. Allen always remembers me and helps me get our auto needs handled when I am in town. More

Very nice, friendly, clean dealership. The service agents greated my promptly and answered all my questions, as well as gave me the additional details I was looking for related to my services. greated my promptly and answered all my questions, as well as gave me the additional details I was looking for related to my services. More

I purchased the vehicle from Howard Cooper and have continued to be serviced there. I am reasonably satisfied with the service, but am never happy when service is required, so am not going to write an continued to be serviced there. I am reasonably satisfied with the service, but am never happy when service is required, so am not going to write any wonderful reviews. More