Germain Toyota of Columbus - Service Center

Generally I have no issues. But I like to drop my car off the day before so service starts early. But I like to drop my car off the day before so service starts early. More

Christopher Curtis was very helpful doing maintenance on my 2011 Camry. I took the Camry in for routine maintenance and found a few other issues that needed attention. Christopher kept me up to date on th my 2011 Camry. I took the Camry in for routine maintenance and found a few other issues that needed attention. Christopher kept me up to date on the status of my car and other services that could be updated at a later service appointment. Thank you. More

Michael Aranov was my service advisor. He was extremely helpful, knowledgeable and attentive. One of the best service managers that I have encountered in Columbus. He was extremely helpful, knowledgeable and attentive. One of the best service managers that I have encountered in Columbus. More

Colin Floyd was very helpful to resolve an issue. The representatives were friendly and attentive. They kept me up to date on the status of my car and other services that could be updated while I was The representatives were friendly and attentive. They kept me up to date on the status of my car and other services that could be updated while I was there. More

I love the text service feature with live updates. The service representatives are very helpful. The service representatives are very helpful. More

Tech did not torque my lugnuts unbeknownst to me which caused more damage and they refused to repair. caused more damage and they refused to repair. More

Excellent customer service with scheduling my appointment with the service representative and knowledgeable about what’s needed to be done with the service representative and knowledgeable about what’s needed to be done More

Toyota sent notification that my RAV4 has a battery recall, when I told the manager or tech head she told it not due yet Toyota will contact me again, I personally think that was bias because of accent recall, when I told the manager or tech head she told it not due yet Toyota will contact me again, I personally think that was bias because of accent or origin More

Bad customer service Wait is too long. Not enough technicians. Made you reschedule or come back extra times. Not enough technicians. Made you reschedule or come back extra times. More