Marcello Frustaci

Be wary if you get pre-approval before you go car shopping here. They will still run your credit report despite verification from a bank or credit union. I had 2 hits on my report on the same day, a shopping here. They will still run your credit report despite verification from a bank or credit union. I had 2 hits on my report on the same day, and even got a denial letter for a loan, even though I was not applying there and did not give my permission. I also had a problem with Brian Delcid, a business manager, who made a very rude comment that even my sales rep found inappropriate. I wrote a letter to the General Manager (Marcello) right after it happened, and I have still not heard back about my credit pull, which was done without my permission, or about Brian's behavior. This was over a month ago. Now I'm forced to take action to protect my rights against unfair practices. This dealership has gone downhill! I can't help but think what Steve & Rick Germain would say if they were still more involved. More

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I had such a great experience at Germain Toyota of Columbus! From start to finish, the team made what can usually be a stressful process feel easy and enjoyable. Malcolm Myers did an awesome job he Columbus! From start to finish, the team made what can usually be a stressful process feel easy and enjoyable. Malcolm Myers did an awesome job helping me find the perfect car that checked all my boxes, and Azher Puri made the financing part simple and straightforward. Marcello Frustaci also played a big part in bringing me over to Germain after not-so-great experiences at other dealerships—and I’m so glad he did! Everyone truly listened to what I wanted, respected my time, and made sure everything went smoothly. I couldn’t be happier with my new car or the service I received! More

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Marcello Frustaci Was a pleasure to work with. Very nice and easy going highly recommend. Very nice and easy going highly recommend. More

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Toyota had a stop sale on the parts I needed to get my tundra fixed. It took some time but Colin Floyd and the parts department stayed on top of everything to get it resolved. Germain’s general manager, M tundra fixed. It took some time but Colin Floyd and the parts department stayed on top of everything to get it resolved. Germain’s general manager, Marcello Frustaci, went the extra step to get my truck back. More

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The service at Germain Toyota is well above my expectations. I feel confident that my car is being looked after and the service is done at a level of excellence that has kept me on the road. I was expectations. I feel confident that my car is being looked after and the service is done at a level of excellence that has kept me on the road. I was recently in for my 240,000 mile check up. My car still feels like new. Amazing! Chris Curtis has been my service advisor for several years. He is honest and trustworthy. That’s what keeps me coming back to the dealership for my maintenance. More

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Demetrius Davis was very helpful and knowledgeable with stepping me through the process of purchasing a 2024 Toyota 4Runner. He was patient with me as I considered add ons such as extended service plans. I stepping me through the process of purchasing a 2024 Toyota 4Runner. He was patient with me as I considered add ons such as extended service plans. I really like the way he gave me time to think through the options. I did not have to finance, so I cannot speak to that, but I feel very comfortable negotiating with Demetrius. More

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