Germain Subaru of Columbus

Best dealer experience. will always have my vehicle serviced here. Very focused on great customer service. will always have my vehicle serviced here. Very focused on great customer service. More

Service department has no scruples when it comes to maximizing profits. Dropped off the my well maintained Subaru Impreza for a simple oil change. They recommended over $1,800 in additional services maximizing profits. Dropped off the my well maintained Subaru Impreza for a simple oil change. They recommended over $1,800 in additional services including over $500 for an oil level sensor. I learned it was completely fine. The oil light just needed to be reset. Heck, they didn’t even provide an oil change window decal. At this point I’m hoping they changed my oil. Needless to say, I will not be taking my vehicle to Germain Subaru again. More

Great sales experience with Lori Glick. My wife and I came in to test drive an Ascent and the process was simple, fast and hassle free. Lori was available to answer questions but left us al My wife and I came in to test drive an Ascent and the process was simple, fast and hassle free. Lori was available to answer questions but left us alone to make our decision. We particularly appreciated this dealership being opened on Sunday and the friendly, no pressure attitude of the sales team. We made the decision to purchase an Ascent the next day and Lori was able to obtain a vehicle with the options that we wanted that very day. Thanks again to the entire Germain Subaru team. More

Was on time with our appointment. Thought it was supposed to be a min 2hour inspection took less than that. Still not sure all diagnostic was done to solve battery drainage. Have not Thought it was supposed to be a min 2hour inspection took less than that. Still not sure all diagnostic was done to solve battery drainage. Have not had a chance to find out if issue was solved. More

Great Dlrshp, but weak on warranty service. We currently have an ongoing electrical problem, for which we've been there before... only to be told just a few months later... the warranty expired We currently have an ongoing electrical problem, for which we've been there before... only to be told just a few months later... the warranty expired just a few days back...and now they're going to skate on the ongoing problem. I've taken the situation to Subaru Ntl... for remedy. Not happy with something a large car company should consider a small matter to resolve. More

Had a wonderful experience with Lori at Germaine Subaru! My old car was dying and I needed something quickly. Lori and Nate were efficient, thorough, and extremely customer service driven. The entire exp My old car was dying and I needed something quickly. Lori and Nate were efficient, thorough, and extremely customer service driven. The entire experience I felt like I was working with friends. Love the car and will certainly return when it’s time to look for another! More

Service department very helpful and professional. Kirk looked into all options to help repair my vehicle. Kirk looked into all options to help repair my vehicle. More

Prompt service, skilled staff, got in quickly, had a loaner car, cleaned it inside and out. very professional! loaner car, cleaned it inside and out. very professional! More

We were on vacation, and our Subaru needed immediate service. Chad provided that service for us. He was efficient, kind, considerate and accomplished it in record time. We are most appreciative of his service. Chad provided that service for us. He was efficient, kind, considerate and accomplished it in record time. We are most appreciative of his help. The car performed very well the remainder of the trip. Thank you so very much, Chad! More

Was in town for a conference and thought I’d try to schedule an appointment. I was pleasantly surprised to be offered a same day appointment that was tailored to my schedule. I worked with Joseph who schedule an appointment. I was pleasantly surprised to be offered a same day appointment that was tailored to my schedule. I worked with Joseph who got me in and out in less than an hour. Joseph was personable and helpful. Overall, great service, see you in 6,000 miles! More