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Germain Subaru of Columbus

Columbus, OH

4.6
202 Reviews

1395 Auto Mall Pkwy

Columbus, OH

43228

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Showing 202 reviews

November 01, 2023

I had an awesome buying experience! Nick, my sales associate was professional, knowledgeable and caring. Best experience I have ever had buying a car! No pressure at all. Nick made sure More

by cbradigan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick, Nate
Nov 02, 2023 -

Germain Subaru of Columbus responded

We're so glad you had an awesome buying experience with Nick at Germain Subaru of Columbus! It's wonderful that he helped you find the perfect Crosstrek. Thanks for recommending us, and enjoy your new ride!

October 12, 2023

I have had really good experiences overall with Germain. I still take all my vehicles ( Ford, Honda and Subaru) to their dealerships and will continue to do so. I was slightly concerned though with a $200 l More

by harrisa59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad?
Oct 13, 2023 -

Germain Subaru of Columbus responded

We appreciate your loyalty and the trust you've placed in us for servicing all of your vehicles. We strive to provide fair and competitive pricing for all of our customers and we are sorry to have let you down. If there is anything else you would like to discuss, please don't hesitate to reach out at a time convenient for you. Thank you, Kody King, Service Manager | 614-347-6450 | kking@germain.com

October 10, 2023

Very professional and courteous service advisors. Explains the service provided clearly. Not pushy for you when making a decision. Clean and comfortable waiting area. More

by 11LindaJones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dionysus Peterson
Oct 10, 2023 -

Germain Subaru of Columbus responded

We're glad to know you found our service advisors at Germain Subaru of Columbus professional and courteous. We strive for clear communication without pressure, so it's great to see that reflected in your visit! Thanks for the review.

October 08, 2023

The staff were helpful, respectful and patient. All this made for an excellent experience. Two thumbs up More

by sirsnell11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chuck & Dave
Oct 09, 2023 -

Germain Subaru of Columbus responded

Thanks for the thumbs up! We're glad to know our team at Germain Subaru of Columbus provided you with a top-notch experience.

September 30, 2023

Always great service! I drive farther for service that matches the Subaru brand. Thank you! More

by Ahuns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad
Oct 02, 2023 -

Germain Subaru of Columbus responded

Ahuns, thank you for leaving Germain Subaru of Columbus a five-star review! We are elated to read our services continue to meet expectations. Until next time!

September 22, 2023

My experience with Germain Subaru has always been very good. They have serviced three vehicles in the six years with excellent customer care. Highly recommend this dealer. More

by Patrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dionysus, Emma
Sep 25, 2023 -

Germain Subaru of Columbus responded

Patrick, we're delighted to know that you've had consistently good experiences with us at Germain Subaru of Columbus. Thanks for your high recommendation and continued support!

September 22, 2023

Purchased from out of state. Very easy purchase and pick up. Excellent and very competent sales people. Brefore we drove off, Brody spent almost an hour explaining all the new More

by tammienc
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brody Roe
Sep 24, 2023 -

Germain Subaru of Columbus responded

We're glad to know that your out-of-state purchase was a smooth one! Our team at Germain Subaru of Columbus strives for excellence and it's great to see Brody took the time to explain all the features. Safe travels in your new car!

September 21, 2023

Friendly employees and the service is prompt and efficient. The wait time was minimal and the waiting room very comfortable. More

by cspangler0113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad
Sep 22, 2023 -

Germain Subaru of Columbus responded

We're glad to know you found our service prompt and efficient at Germain Subaru of Columbus! It's great that the waiting room added comfort to your experience. Thanks for leaving a review!

September 20, 2023

Horrible business do not buy used cars they are xxxx you will have to put a lot of money into it!!! More

by Lnorris
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Lori
September 15, 2023

They do not even deserve one star they are simply all about money took advantage of a single mother sold her a car that worked for 24 days! And now will not help her!! They are just pure evil. I’m mind b More

by Doesn’t even matter
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Lori
Sep 18, 2023 -

Germain Subaru of Columbus responded

We're sorry to read about your experience. We'd like the opportunity to discuss this further and see how we can assist in resolving these issues. Please reach out at your earliest convenience so we can address your concerns directly - Thank you, Richard Montgomery, General Manager | 614-347-6452 | rmontgomery@germain.com

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