Germain Subaru of Columbus

It started out well. We test drove a Forrester, but they really did not have the color we wanted. We went and test drove other similar vehicles. While we were gone the sa We test drove a Forrester, but they really did not have the color we wanted. We went and test drove other similar vehicles. While we were gone the salesperson Aaron Woodburn sent us pictures of one that just came in. we went back but really didn't like it. So we looked at and test drove an Outback. We liked it and decided to buy it. So in the next few ours we waited and finally saw the finance manager Matt. It was now 8 PM. We had been there over 3 hours. Now their internet goes down and we can not complete the sale. I suggested a gift card for a dinner somewhere and they just laughed it off. They did let us take the Outback home as a demo. When we got in to leave it was dark. On the way home I could see that all of the inside windows had that haze they get. At home in our garage I could see that the roof had not been cleaned. The next morning I went out and took a closer look. There was still protective plastic on the drivers seat belt catch. The door and hatch sills were dirty. The car was not detailed. When Matt called to complete the sale I told him this and that I was not joking about the gift card. He said he would have to talk to Rich Montgomery. Well he calls back and says we can have the gift card if we give them a perfect review. I said no, it was not a perfect experience, in fact the worst I ever had. We decided to have our old vehicle returned to us. More

It was quick and simple. They did listen to my needs financially, and were understanding and willing to work with me. They did listen to my needs financially, and were understanding and willing to work with me. More

The service gentleman was really nice he even rode with me to see what was going on with my car my seatbelt sensor was going off . We could find the problem but a least he listen. me to see what was going on with my car my seatbelt sensor was going off . We could find the problem but a least he listen. More

Great service, comfortable waiting room, wonderful friendly staff, easy to schedule, good coffee and snacks friendly staff, easy to schedule, good coffee and snacks More

I've had it up to here with these service people . Imagine my hand high above my head..thats how high i've had it. My checkbook is dry. $1k or more every time I go in and the xxxxxxxx in the service d Imagine my hand high above my head..thats how high i've had it. My checkbook is dry. $1k or more every time I go in and the xxxxxxxx in the service dept think its funny. I will show you funny. More

Always prompt and courteous. More importantly, they always do a good job on my car. More importantly, they always do a good job on my car. More

They are always polite and professional. They explain everything very well. I would and have recommended them. They explain everything very well. I would and have recommended them. More

My salesperson, Brody Roe, was excellent. He was very thorough & patient in explaining features of the vehicle. While I looked at & considered cars at other dealerships, he is the main reason He was very thorough & patient in explaining features of the vehicle. While I looked at & considered cars at other dealerships, he is the main reason I returned to Germain. More

They were very curious and kind. Had a very good attitude up bet about our concerns on how to get started in our new car. Had a very good attitude up bet about our concerns on how to get started in our new car. More

Haven't been to this dealership. When I try to go meet for a test drive, the vehicle has been sold although it is showing still available in your ad. When I try to go meet for a test drive, the vehicle has been sold although it is showing still available in your ad. More