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Germain Subaru of Columbus

Columbus, OH

4.6
202 Reviews

1395 Auto Mall Pkwy

Columbus, OH

43228

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Showing 202 reviews

March 18, 2024

The service gentleman was really nice he even rode with me to see what was going on with my car my seatbelt sensor was going off . We could find the problem but a least he listen. More

by jatweeter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dionysis
Mar 19, 2024 -

Germain Subaru of Columbus responded

We're glad to know that our service team at Germain Subaru of Columbus was able to assist you, even if the problem wasn't immediately identifiable. We always aim for attentive and understanding customer care. Thanks for sharing your experience!

March 11, 2024

Great service, comfortable waiting room, wonderful friendly staff, easy to schedule, good coffee and snacks More

by Tata O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dionysis
Mar 12, 2024 -

Germain Subaru of Columbus responded

We're glad to know you enjoyed our service and amenities at Germain Subaru of Columbus! Thanks for the positive feedback, we appreciate it.

March 07, 2024

I've had it up to here with these service people . Imagine my hand high above my head..thats how high i've had it. My checkbook is dry. $1k or more every time I go in and the xxxxxxxx in the service d More

by m1999collins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ella
Mar 07, 2024 -

Germain Subaru of Columbus responded

I'm really sorry to read about your frustration with our service department. We certainly don't find it amusing when a customer is upset, and we're committed to providing fair pricing for all services rendered. I'd like the opportunity to discuss this further with you - please reach out at your earliest convenience so we can work towards resolving these issues together. Thank you, Kody King, Service Manager | 614-347-6450 | kking@germain.com

March 03, 2024

Always prompt and courteous. More importantly, they always do a good job on my car. More

by Mowgli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirk
Mar 04, 2024 -

Germain Subaru of Columbus responded

We're glad you've enjoyed working with us! We appreciate your business and look forward to seeing you for another efficient service at Germain Subaru of Columbus. Safe travels until next time!

March 01, 2024

My salesperson, Brody Roe, was excellent. He was very thorough & patient in explaining features of the vehicle. While I looked at & considered cars at other dealerships, he is the main reason More

by Shay
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brody Roe, Clayton Hill, Matthew Yelling
Mar 01, 2024 -

Germain Subaru of Columbus responded

Shay, we're delighted to know that Brody's excellent service brought you back to Germain Subaru of Columbus! Thanks for all your support. Safe travels, and we'll see you next time!

March 01, 2024

They are always polite and professional. They explain everything very well. I would and have recommended them. More

by C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad
Mar 01, 2024 -

Germain Subaru of Columbus responded

We're so glad to know you've had positive experiences with us at Germain Subaru of Columbus! Thank you for recommending our team and services, we truly appreciate it.

February 29, 2024

They were very curious and kind. Had a very good attitude up bet about our concerns on how to get started in our new car. More

by r.johnson6024
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Val ,Aaron
Feb 29, 2024 -

Germain Subaru of Columbus responded

We're glad to know our team at Germain Subaru of Columbus was able to address your concerns and help you get started with your new car. Thanks for sharing this positive review!

February 25, 2024

Haven't been to this dealership. When I try to go meet for a test drive, the vehicle has been sold although it is showing still available in your ad. More

by Maddie
Recommend Dealer
No
Employees Worked With
none
Feb 26, 2024 -

Germain Subaru of Columbus responded

Maddie, I apologize for the confusion regarding vehicle availability. We make every effort to keep our online inventory up to date. All sold cars are removed from our online inventory at the end of every day, if not sooner. With us pricing our cars as aggressively as we do, they move quickly. If there is a certain vehicle you are interested in, please let us know, and we'd be happy to keep an eye out for you. Thank you, Richard Montgomery, General Manager | 614-347-6452 | rmontgomery@germain.com

February 23, 2024

I worked with Sales manager Clayton Hill and Jamal. I was treated like family! I would recommend this dealership and these two guys to anyone that wants a great deal and treated very well. More

by Konner15
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Clayton Hill, Jamal
Feb 25, 2024 -

Germain Subaru of Columbus responded

We're so glad to know that Clayton and Jamal made you feel like part of the family at Germain Subaru of Columbus! Thanks for recommending us, we appreciate your support.

February 05, 2024

I have been dealing with this company every since they took over after Hatfield's sold it.. I also previously dealt with them with another automobile in the past. More

by judyrief
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
not sure..
Feb 06, 2024 -

Germain Subaru of Columbus responded

Judy, it's great to know you've had positive experiences with us at Germain Subaru of Columbus over the years. We appreciate your continued support!

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