Germain Subaru of Columbus

Great experience with Aaron, he helped me get in and out quickly, and answered all of my questions quickly, and answered all of my questions More

Please stay away from this scamming dealership for all your car needs. We purchased a used car a few weeks ago and they scammed us by saying that taxes were included in the prices. So the story is that your car needs. We purchased a used car a few weeks ago and they scammed us by saying that taxes were included in the prices. So the story is that this car was for our mom who is battling cancer and she couldn't physically travel from another state, so we went to purchase it on her behalf. Clay did not once mention that taxes aren't part of OTD cost on day one or day two. On day one, we walked away because we didn't think car was worth 8k with taxes and fees. The following day I got a call that they will accept $7500 with taxes and doc fees included. But Clay scammed me by lying and hiding the paperwork from us until it was too late. Clay also said this car being at 210k miles, it cannot be financed so we had to pay all cash. We paid $7500, and on the title, the sale price is 7k. They just kept the $500 to themselves which was supposed to be for taxes. I wanted to write this review before I reach out to Ohio Attorney General's Office later today to file an official complaint. The salesman is blaming us that we signed the paperwork, and now they will keep the remaining money. More

Very polite and knowledgeable sellers, they helped us a lot to make a decision about our new car and made it affordable for us. The whole process was really transparent. They took time to explain everythin lot to make a decision about our new car and made it affordable for us. The whole process was really transparent. They took time to explain everything and answer all of our questions. More

Service department reps are always pleasant and accommodating. Checking in and out moves quickly and the waiting room is comfortable and always has coffee and free WiFi. accommodating. Checking in and out moves quickly and the waiting room is comfortable and always has coffee and free WiFi. More

Aaron did a great job. Awesome customer service. He was knowledgeable and friendly, and made the experience a pleasant one. Awesome customer service. He was knowledgeable and friendly, and made the experience a pleasant one. More

Excellent service all around. Wait time is appropriate. Will arrange ride home if necessary. Comfortable waiting room. Wait time is appropriate. Will arrange ride home if necessary. Comfortable waiting room. More

Phil was very knowledgeable and friendly! No pressure at all! He answered all my questions and located the specific car I want! No pressure at all! He answered all my questions and located the specific car I want! More

Leo & the team at Germaine go above & beyond. They've helped myself & all my daughters find the perfect cars for us!! Leo made the experience incredibly simple for all of us & he's now like famil They've helped myself & all my daughters find the perfect cars for us!! Leo made the experience incredibly simple for all of us & he's now like family!! More

Emma was very helpful and professional. I have always had an excellent experience at Germain Subaru! I have always had an excellent experience at Germain Subaru! More

Amazing experience with zero pressure. Both Clay and Matthew were very nice and professional to work with. The whole staff was incredible. I will be referring everyone to you guys! Thank y Both Clay and Matthew were very nice and professional to work with. The whole staff was incredible. I will be referring everyone to you guys! Thank you for such a fun and easy visit! More