Germain Subaru of Columbus

My family purchased a used car about a year and 1/2 ago and had a great experience with Lisa then. We received a great deal and felt at ease with this dealership...the people there are very real and down and had a great experience with Lisa then. We received a great deal and felt at ease with this dealership...the people there are very real and down to earth, well, we had to suddenly buy a used car for our son and we went back to This Subaru dealership and back to Lisa...she had done such a great job for us before. We definitely we're not disappointed we left the same day with my son driving his "new-used" car from the lot! Lisa is excellent to work with and she does the best she can to make her customers satisfied. Todd worked very hard to get us the best interest rate possible for my son,s first car in his own name. Ryan finished the process with getting the paperwork taken care of efficiently and quickly...while taking time to explain all of our options. This team of professionals have definitely gained repeat customers in us! They make one of the most possibly stressful situations easy. We will always go back and send our friends and family there as well. The bottom line is our son is driving a beautiful used car that we all know is safe and dependable....just like the folks that work at this Hatfield Subaru Dealership! Thank you very much!!! Tony and Terri and Eric. 4/03/14. More

On Thursday, March 13 I located a vehicle on the Hatfield Subaru website that I was interested in seeing. I utilized their online contact option to inquire on that vehicle after 10:00 pm. I received an e-m Subaru website that I was interested in seeing. I utilized their online contact option to inquire on that vehicle after 10:00 pm. I received an e-mail shortly after as well as a text from Juan at the dealership. We arranged for me to come see the car the next day. On Friday, March 14 we were able to establish a time once I was able to see what my work day looked like. This dealership is approximately an hour and fifteen minute drive from my office. I was scheduled to meet Juan at 3:00. When I arrived he was prepared and had the vehicle ready for my test drive. The drive and the follow up conversation both went well. I told Juan that I was looking at a Mazda and had a particular vehicle at a Dayton Area dealership. While he did not have an affiliated dealership he did provide me an address elsewhere in Columbus for a Mazda dealer. I consider this good customer service. I contacted Juan via text on Saturday, March 14 and asked if the vehicle was still available and what best price could be on the car. He called me back within the half hour. During our discussion we determined that the car was slightly above my max budget at that time but I would keep it in mind. Monday, March 17 Juan called me to see how my meeting went with the Dayton Area dealer and see if I was still looking for a car. While I did purchase a car we had a good conversation and shared my deplorable experience with the other dealership. I appreciate the professional courteous service and attention that Juan provided and will recommend both the dealership as well as Juan in particular. i will certainly make the drive the next time I am looking for a car. More

The sales manager is exceptionally friendly and hard-working. I worked directly with a salesperson named Lisa, and she was also very helpful and accommodating. Even on one of their busier days, I d hard-working. I worked directly with a salesperson named Lisa, and she was also very helpful and accommodating. Even on one of their busier days, I didn't feel overlooked or rushed. If they don't have what you're looking for on the lot, they will do anything they can to acquire it in a timely fashion. I would absolutely recommend this dealer if you're looking for a Subaru. More

The manger of this dealership is a horrible horrible person. If he thinks you may not be a potential buyer, even if you really are, he will treat you like a stranger. I cannot believe a guy like this ca person. If he thinks you may not be a potential buyer, even if you really are, he will treat you like a stranger. I cannot believe a guy like this can become a sales manager at Hatfield. In fact, I also have similar experience when I considered to buy a car at Hatfield Volkswagon. I have been in many other dealers, which are all way better than Hatfield! Shame on them. More

Brought a brand new Subura Legacy. Since 2011, I have been to sewice for oil changes, nothing but great serwice every time, less then one hour each time. Dealership highly recommended from sales, to fina been to sewice for oil changes, nothing but great serwice every time, less then one hour each time. Dealership highly recommended from sales, to finance, to sewice. Great dealership More

1) I called to schedule an appointment to have 30,000 mile routine maintenance done on a subaru. The service rep said to come over there would be no wait. I ended up sitting in their department for 7 h mile routine maintenance done on a subaru. The service rep said to come over there would be no wait. I ended up sitting in their department for 7 hours waiting for service to be performed, and they charged an arm and a leg for essentially replacing fluids. They replaced the car battery and didn't mark on the battery the installation date. When I dropped the car off for the $1200 in service the manager said he would give me a loaner car, but they "didn't have any available" every time he checked back with me in the waiting room. 2) I made an appointment online to replace the timing belt. The service manager called me to verify the appointment. When i showed up for the appointment they had no record of it, so I had to show them the confirmation e-mail on my phone to prove I was supposed to be there. They charged me the expected price... but they did not replace the water pump with the timing belt (car had 110,000 miles on it). The service manager said that they don't replace water pumps now unless it's obvious that it needs replaced. they also performed an inspection and failed to catch that my rotors were worn out and needed replaced since the rotors had already been turned (vibration when braking). I asked them to look into a check engine light and to assess the cost of repair, but instead, the mechanic reset the code and told me to come back if it came on again - I told them up front that I had already reset the code a couple of times. This is really a Hyundai dealership that happens to have a Subaru sign, very poor customer service and 2x inflated prices. More

Hatifeld has no concept of Customer Service or trying to retain customers. I used Hatfield service 10 years ago when I bought a 1999 Subaru. Service was terrible then, so I started going across town to retain customers. I used Hatfield service 10 years ago when I bought a 1999 Subaru. Service was terrible then, so I started going across town to another dealership. They wouldn't address issues I pointed out, they used the wrong oil, and I had to become Warranty expert so I could tell them what was covered by their warranty. This was 10 years ago. Now I have a new Subaru so I started using Hatfield again, figuring it was bound to improve over 10 years. Again, service is terrible. They disassembled my Subaru for a recall service, spent 3 hours trying to figure out how to put it back together, spent hours on the phone with Subaru technical support, and ended up having to order new parts for it. And kept it for 3 days. Isn't that why I take my Subaru to a Subaru dealer? Because they should know how to work on it. Their response was "Sorry, it was the first recall car we worked on." They should know what they're doing before they start. I don't want my doctor to tell me, Sorry about the botched operation, it was my first one. We're trying to order new parts to replace the ones we messed up. That experience with Hatfield left me with little confidence in their service. Now with the latest service, I sent my wife to the dealer for a unscheduled repair. I was out of town and she just needed a tire patched. Should take about 15 minutes and $20 (average price in Columbus from the survey I took). They took 90 minutes and charged almost 3x the going market rate for the service. When I called with concerns, their response was basically, "I'm sorry our rates are so high." What I heard was "I'm sorry we take advantage of people who do not know better and pay for our overpriced services." Even the other Subaru dealer in town charge 25% less for the same service. $53 to patch a tire? The next closest non-dealership price I could find was $28 at NTB. From there, they dropped to $20 to a free repair at one place. Even the other Subaru dealer only charges $42 (which is still high). I was talking with someone who hasn't lived in Columbus for 20 years. When I was complaining of issues with my dealership, he asked which one. I said Hatfield and big smile came across his face. They had purchased a truck from Hatfield in the early 1980's and had trouble with service back then! Hatifeld has no concept of Customer Service or trying to retain customers. I'd caution anyone against Hatfield. Again, like 10 years ago, I will be taking my car across town to another dealership. Last time it took me 3 years to realize I need to go someplace different. This time, I'll learn my lesson quicker. Shame on me for giving them a 2nd chance to show they were different. More

I did not buy from them, but I found the sales manager, Larry Scott to be extremely pleasant to work with. He worked VERY HARD to find me the vehicle that I wanted. Ultimately, it came down to the fact t Larry Scott to be extremely pleasant to work with. He worked VERY HARD to find me the vehicle that I wanted. Ultimately, it came down to the fact that he didn't have the exact colore that my wife desired. We had to work HARD to get our price, but he did give me a fair value offer for my trade, and was very classy when I let him know that I bought from someone else. More