Germain Subaru of Columbus

My family purchased a used car about a year and 1/2 ago and had a great experience with Lisa then. We received a great deal and felt at ease with this dealership...the people there are very real and down and had a great experience with Lisa then. We received a great deal and felt at ease with this dealership...the people there are very real and down to earth, well, we had to suddenly buy a used car for our son and we went back to This Subaru dealership and back to Lisa...she had done such a great job for us before. We definitely we're not disappointed we left the same day with my son driving his "new-used" car from the lot! Lisa is excellent to work with and she does the best she can to make her customers satisfied. Todd worked very hard to get us the best interest rate possible for my son,s first car in his own name. Ryan finished the process with getting the paperwork taken care of efficiently and quickly...while taking time to explain all of our options. This team of professionals have definitely gained repeat customers in us! They make one of the most possibly stressful situations easy. We will always go back and send our friends and family there as well. The bottom line is our son is driving a beautiful used car that we all know is safe and dependable....just like the folks that work at this Hatfield Subaru Dealership! Thank you very much!!! Tony and Terri and Eric. 4/03/14. More

On Thursday, March 13 I located a vehicle on the Hatfield Subaru website that I was interested in seeing. I utilized their online contact option to inquire on that vehicle after 10:00 pm. I received an e-m Subaru website that I was interested in seeing. I utilized their online contact option to inquire on that vehicle after 10:00 pm. I received an e-mail shortly after as well as a text from Juan at the dealership. We arranged for me to come see the car the next day. On Friday, March 14 we were able to establish a time once I was able to see what my work day looked like. This dealership is approximately an hour and fifteen minute drive from my office. I was scheduled to meet Juan at 3:00. When I arrived he was prepared and had the vehicle ready for my test drive. The drive and the follow up conversation both went well. I told Juan that I was looking at a Mazda and had a particular vehicle at a Dayton Area dealership. While he did not have an affiliated dealership he did provide me an address elsewhere in Columbus for a Mazda dealer. I consider this good customer service. I contacted Juan via text on Saturday, March 14 and asked if the vehicle was still available and what best price could be on the car. He called me back within the half hour. During our discussion we determined that the car was slightly above my max budget at that time but I would keep it in mind. Monday, March 17 Juan called me to see how my meeting went with the Dayton Area dealer and see if I was still looking for a car. While I did purchase a car we had a good conversation and shared my deplorable experience with the other dealership. I appreciate the professional courteous service and attention that Juan provided and will recommend both the dealership as well as Juan in particular. i will certainly make the drive the next time I am looking for a car. More

The sales manager is exceptionally friendly and hard-working. I worked directly with a salesperson named Lisa, and she was also very helpful and accommodating. Even on one of their busier days, I d hard-working. I worked directly with a salesperson named Lisa, and she was also very helpful and accommodating. Even on one of their busier days, I didn't feel overlooked or rushed. If they don't have what you're looking for on the lot, they will do anything they can to acquire it in a timely fashion. I would absolutely recommend this dealer if you're looking for a Subaru. More

The manger of this dealership is a horrible horrible person. If he thinks you may not be a potential buyer, even if you really are, he will treat you like a stranger. I cannot believe a guy like this ca person. If he thinks you may not be a potential buyer, even if you really are, he will treat you like a stranger. I cannot believe a guy like this can become a sales manager at Hatfield. In fact, I also have similar experience when I considered to buy a car at Hatfield Volkswagon. I have been in many other dealers, which are all way better than Hatfield! Shame on them. More

Brought a brand new Subura Legacy. Since 2011, I have been to sewice for oil changes, nothing but great serwice every time, less then one hour each time. Dealership highly recommended from sales, to fina been to sewice for oil changes, nothing but great serwice every time, less then one hour each time. Dealership highly recommended from sales, to finance, to sewice. Great dealership More

1) I called to schedule an appointment to have 30,000 mile routine maintenance done on a subaru. The service rep said to come over there would be no wait. I ended up sitting in their department for 7 h mile routine maintenance done on a subaru. The service rep said to come over there would be no wait. I ended up sitting in their department for 7 hours waiting for service to be performed, and they charged an arm and a leg for essentially replacing fluids. They replaced the car battery and didn't mark on the battery the installation date. When I dropped the car off for the $1200 in service the manager said he would give me a loaner car, but they "didn't have any available" every time he checked back with me in the waiting room. 2) I made an appointment online to replace the timing belt. The service manager called me to verify the appointment. When i showed up for the appointment they had no record of it, so I had to show them the confirmation e-mail on my phone to prove I was supposed to be there. They charged me the expected price... but they did not replace the water pump with the timing belt (car had 110,000 miles on it). The service manager said that they don't replace water pumps now unless it's obvious that it needs replaced. they also performed an inspection and failed to catch that my rotors were worn out and needed replaced since the rotors had already been turned (vibration when braking). I asked them to look into a check engine light and to assess the cost of repair, but instead, the mechanic reset the code and told me to come back if it came on again - I told them up front that I had already reset the code a couple of times. This is really a Hyundai dealership that happens to have a Subaru sign, very poor customer service and 2x inflated prices. More