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Germain Subaru of Columbus
Columbus, OH
202 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 202 reviews
May 18, 2017
Oil change The team at Hatfield Subaru service center was professional and knew what they were doing. The service was fast- 15 minutes earlier then what I was t The team at Hatfield Subaru service center was professional and knew what they were doing. The service was fast- 15 minutes earlier then what I was told it would take. The waiting room was very clean and has good refreshments. I also enjoyed the personal table that is attached to all their chairs. More
by Nurmo
Employees Worked With
Multiple people
May 07, 2017
unexpected blow out while traveling through Columbus Glad I had towing through the Subaru maintenance package on my Forester which I love! They responded quickly and arrived quicker than even quoted. Wou Glad I had towing through the Subaru maintenance package on my Forester which I love! They responded quickly and arrived quicker than even quoted. Would have put the spare on but didn't want to drive on a spare for another 300 miles. They directed me to Hatfield Subaru when I asked where the closest Subaru dealer was to my location. I was towed there where I was informed I would need to replace all 4 tires and needed an alignment. They got me back on the road in about 2 hours total start to finish which I was happy I didn't have to get a room in Columbus and could still make it home that night. Ready for my next business trip which is just a couple days later. More
by WVTrvlr
Employees Worked With
Todd Conway, Service Advisor
April 01, 2017
Subaru outback We were very pleased with our car and the salesman Nelson. He went over everything in detail and was very informative. So far the car has lived up to We were very pleased with our car and the salesman Nelson. He went over everything in detail and was very informative. So far the car has lived up to its name. More
by Theresa
Employees Worked With
Nelson and finance mgr.
March 27, 2017
Would not negotiate I attempted to buy a preowned certified Subaru Forest XT that had no maintenence records through carfax until 9,000 miles. The vehicle was owned by a I attempted to buy a preowned certified Subaru Forest XT that had no maintenence records through carfax until 9,000 miles. The vehicle was owned by a Subaru rep, so technically it was a zero owner car. I attempted to gain proof of service records, but they would only indicate "we would not certify the vehicle if it was not in good condition." They reassured me it had the recommended service. I had my doubts. If it was a Subaru rep, they would most likely get reimbursed to have the service or it would be discounted, right? They wouldn't do it themselves. They needed to come down in price for me to feel good about this car. They would not negotiate the price, not even $500 less. They tried their usual tactics (someone else is wanting this vehicle, it won't last long, etc.). They did not give me proof of maintenance and they would not negotiate! No thank you. I'll pass. Needless to say, that car is still on the lot two weeks later... My salesperson was nice and probably had no control over the negotiation. I won't name him, because he does not deserve a negative review. So that's why I gave three stars, rather than one. More
by StacyP
Employees Worked With
n/a
February 14, 2017
Excellent Sales and Service I would highly recommend Hatfield Subaru for sales and service. They have gone above and beyond with our 2011 Subaru Outback. The new building is supe I would highly recommend Hatfield Subaru for sales and service. They have gone above and beyond with our 2011 Subaru Outback. The new building is super, and the atmosphere is professional. More
by HatfieldSubaruRocks
Employees Worked With
Freddie Tamayo, Tim Kerrigan, Frank Guinta and others.
January 03, 2017
Quick and Easy Service Routine service with Frank as coordinator was great. It would be nice if the dealership was able to connect vehicle with the extra warranty and servic Routine service with Frank as coordinator was great. It would be nice if the dealership was able to connect vehicle with the extra warranty and service plan we had purchased seamlessly. Otherwise a wonderful experience!! More
by srath
Employees Worked With
Frank
October 10, 2016
Trying to buy a certified pre owned car I went into this dealership with the intention on buying a certified pre owned Subaru Forester XT. Sales person was Conner. Conner was a good guy and I went into this dealership with the intention on buying a certified pre owned Subaru Forester XT. Sales person was Conner. Conner was a good guy and very polite. Test drove the car and loved it. As I am looking over their so called certified pre owned vehicle I noticed some issues. Someone took a screwdriver to remove the old wheel weights from the wheels. Thus, scratching all four wheels. They wheels on the xt are very nice. But this made them look like dog poop. There were scratches on the car. And it was priced 200 above book value. I explained this to them. That it would need the wheels refinished. I had cash in hand ready to buy the car. They did nothing to even remotely earn my business. The sales manager sat in his office. Never came to talk to me. Conner is working his butt off to try and save the sale and maybe get some money taken off for the damage done. Nothing. Wouldn't drop a penny. I have taken my business elsewhere. Never will return to this dealership. Poor poor customer service. I understand the car is used. But this was simply unacceptable and not a very good practice. I'd rather pay more at a competitive dealership and never give them business again!! More
by Kalkire
Employees Worked With
Conner, your so called sales manager
October 07, 2016
World Class Buying Experience I recently purchased a 2017 WRX STI at Hatfield Subaru. The sales specialist, Luc Salo, was outstanding. I found him to be exceptionally knowledgeable I recently purchased a 2017 WRX STI at Hatfield Subaru. The sales specialist, Luc Salo, was outstanding. I found him to be exceptionally knowledgeable, professional and efficient. Freddy Tamayo, the dealership's General Manager, took the time to personally introduce himself. I received fair value for my trade and a great price on the WRX STI. Howard Sussman, the Finance Manager, was wonderful to work with! The dealership itself is immaculate and looks brand new. It's definitely a cut above the other dumps around town. I highly recommend Hatfield Subaru for a world class buying experience! More
by FMAN
Employees Worked With
Luc Salo, Freddy Tamayo, Howard Sussman
October 02, 2016
Excellent and Friendly They went out of their way to accommodate us even though we bought the car elsewhere. It was warranty work and Frank and Tim were great to work with. They went out of their way to accommodate us even though we bought the car elsewhere. It was warranty work and Frank and Tim were great to work with. Some wrong parts came in but they kept us informed and took care of us as quickly as possible. We got in initially within one day when another dealer told us it would be about 40 days before they could get us in. Great Job Hatfields!👍😄 More
by jjjfirefighter
Employees Worked With
Frank, Tim and ? Worked on car
July 29, 2016
Last time they get my $ Where to start? I paid almost $400 for a standard service, oil change, tire rotation , and various other "services".over $200 was labor. I picked up m Where to start? I paid almost $400 for a standard service, oil change, tire rotation , and various other "services".over $200 was labor. I picked up my car after service and banged my head on door jam as the person who serviced my car had raised my seat all the way up, not forward but up. That upset me but when I started car to find my radio turned up to a station that i would never listen to that made me more annoyed. I always clean my engine after an oil change and when I went to do that the next morning I noticed that they didn't fill my washer fliud but stated on my paperwork that it had been done. Makes wonder what else they claimed to have done that wasn't. A couple of days later I figured out why they charged me so much labor because the person who "serviced" my car had adjusted not only my radio station but also my radio settings. Bass and treble had both been turned up all the way. it is unfortunate that they are so close and i will have to take my car to Dublin or Airport for my last service but since it had become owned by Sonic Automotive group the prices and "service" have suffered. More
by Beeter Boy
Employees Worked With
Service manager
