Germain Subaru of Columbus

I had some very complex and troubling mechanical issues with my 2015 Legacy Limited. They not only addressed each issue, but went above and beyond to make sure I was cared for. They were also willing to ta with my 2015 Legacy Limited. They not only addressed each issue, but went above and beyond to make sure I was cared for. They were also willing to take full responsibility and more than adequately compensate for a misdiagnosis which happened. I did not purchase my vehicle here but Germain will be my first option when it comes time to replace! More

Very professional and took care of me from start to finish! Would recommend to whomever is in the market to buy a vehicle. finish! Would recommend to whomever is in the market to buy a vehicle. More

Discussed several vehicles with “internet sales”. Made an appointment, the internet sales person is only that. All conversations about vehicles are disregarded and not forwarded to the actual sales Made an appointment, the internet sales person is only that. All conversations about vehicles are disregarded and not forwarded to the actual sales team. When I arrived for my appointment after discussing particular vehicles, I was asked what I wanted to look at. The appointment and time I spent with “internet sales” was just to get me in the door. I left, a customer and their time is not important to them. More

The service was efficient and friendly and quality work. Told me what had to be done 1 hour after I dropped it off. Best service department I have ever experienced. Told me what had to be done 1 hour after I dropped it off. Best service department I have ever experienced. More

I had the pleasure to work with Lori on my new Suburu Crosstrek after a few hiccups. She took excellent car of me and my needs on my vehicle. I have had seven suburu's and she understood what I was loo Crosstrek after a few hiccups. She took excellent car of me and my needs on my vehicle. I have had seven suburu's and she understood what I was looking for and explained the vehicle in full details. My suggestion is to ask for Lori if you are looking for a vehicle. Nancy S More

Val and Clayton could not have been more kind and gracious working with my 93 year old mother to assist her with the purchas. gracious working with my 93 year old mother to assist her with the purchas. More

On Friday 06/09/23 my husband dropped his Subaru off for an oil change. He paid for the oil change and left to drive home and noticed the air conditioner was no longer blowing out cold air and it was makin an oil change. He paid for the oil change and left to drive home and noticed the air conditioner was no longer blowing out cold air and it was making a weird sound. We took our car back to Subaru that same day and told them about the issue, they said they would take a look. We come back to pick it up and they claim it just needed Freon. We leave the dealership and drive the vehicle for another 30 mins to go pick up our kids from daycare and the air conditioner still isn’t blowing out cold air and still making a weird sound. We take it back to the dealership for a third time in one day!! My husband states maybe he didn’t explain the issue to the person at the desk who’s name is Emma in the maintenance area. But Kirk states “no I heard you, I just don’t think it was relayed to the technicians the right way”. My husband explains the issues once again and the service team claim they will take another look and in the meantime sent us home with a loaner. We have called and called to ask for an update and no one has returned our call! Yesterday, we decided to drive up there to ask what’s going on, no one has contacted us and no one had returned our voicemails! Kody, who is the service director basically insinuates that we are asking for free work and that they can’t just eat the cost and that they can work with us to meet us in the middle. First of all. The audacity to imply we are asking for free work blows my mind. My husband was a faithful customer for years before we moved to New Albany. While living in New Albany we went to Byers Subaru and never had any of these issues. We recently moved back to this area and decided to go back to Germain Subaru, which was a huge mistake on our end. Then to state you will meet us in the middle and not charge for the labor? Why should we have to meet in the middle because of your screw up? Our air conditioner was working perfectly fine before dropping it off for the oil change. Now they are saying the entire air conditioner needs to be replaced and it will be $1600! Absolutely Not!! I don’t know what game this is but I also understand how this works. So the story is our air conditioner just coincidentally stopped working at the same time the car was getting serviced? That doesn’t make sense. If our air conditioner was broken it would have been repaired way before now, considering the fact we have 9 month old twins. I will not be recommending this place to any of our friends or family. We will be returning back to Byers Subaru location in the future for our service. Im really hoping this issue doesn’t have to go to a small claims court but I refuse to walk away from this. Just the overall experience has been so disappointing. Today is now Thursday yet no one has called us. We just want our car back the way we dropped it off with a working air conditioner. We are not asking for anything extra, just fair and honest treatment. More

Outstanding experience buying my first new car in 15 years. Every member of the staff was kind, patient, and helpful, and made sure I ended up with the car that perfectly fit my needs. I am so glad I st years. Every member of the staff was kind, patient, and helpful, and made sure I ended up with the car that perfectly fit my needs. I am so glad I started my Subaru experience with this dealership. Highly recommend. More

Outstanding service. The crew were very professional and the required servicing completed with zero worries. The crew were very professional and the required servicing completed with zero worries. More

For full details about a very unusual and complex scenario, go to google reviews. Basic over is it is a very involved and expensive process with my 2015 Legacy Limited but Kody and his service depart scenario, go to google reviews. Basic over is it is a very involved and expensive process with my 2015 Legacy Limited but Kody and his service department have risen to the occasion and went the step beyond at every point. Loaner program is a game changer. 4 instead of 5 star because there was a pretty serious misdiagnosis involved at the onset BUT they took complete ownership! More