Germain Subaru of Columbus

Had a check engine light come. I drove to Germain Subaru. Did not have an appointment. Aaron Leichner took my info and assured things would be taken care of. They were busy but the I drove to Germain Subaru. Did not have an appointment. Aaron Leichner took my info and assured things would be taken care of. They were busy but they had my problem resolved and I was on my way in about an hour. Thank you Aaron!! More

David S. Was an excellent salesperson. He was extremely knowledgeable, helpful, and accommodating. We love our new Crosstrek! Was an excellent salesperson. He was extremely knowledgeable, helpful, and accommodating. We love our new Crosstrek! More

Service department is awesome. Will not purchase from here due to requesting $100 more on trade and they refused so went elsewhere and purchased new vehicle Will not purchase from here due to requesting $100 more on trade and they refused so went elsewhere and purchased new vehicle More

Service advisor. Arron was friendly and helpful I just went in for a regular appointment but the service was done at a reasonable time Arron was friendly and helpful I just went in for a regular appointment but the service was done at a reasonable time More

Great experience with Aaron, he helped me get in and out quickly, and answered all of my questions quickly, and answered all of my questions More

Please stay away from this scamming dealership for all your car needs. We purchased a used car a few weeks ago and they scammed us by saying that taxes were included in the prices. So the story is that your car needs. We purchased a used car a few weeks ago and they scammed us by saying that taxes were included in the prices. So the story is that this car was for our mom who is battling cancer and she couldn't physically travel from another state, so we went to purchase it on her behalf. Clay did not once mention that taxes aren't part of OTD cost on day one or day two. On day one, we walked away because we didn't think car was worth 8k with taxes and fees. The following day I got a call that they will accept $7500 with taxes and doc fees included. But Clay scammed me by lying and hiding the paperwork from us until it was too late. Clay also said this car being at 210k miles, it cannot be financed so we had to pay all cash. We paid $7500, and on the title, the sale price is 7k. They just kept the $500 to themselves which was supposed to be for taxes. I wanted to write this review before I reach out to Ohio Attorney General's Office later today to file an official complaint. The salesman is blaming us that we signed the paperwork, and now they will keep the remaining money. More

Very polite and knowledgeable sellers, they helped us a lot to make a decision about our new car and made it affordable for us. The whole process was really transparent. They took time to explain everythin lot to make a decision about our new car and made it affordable for us. The whole process was really transparent. They took time to explain everything and answer all of our questions. More

Service department reps are always pleasant and accommodating. Checking in and out moves quickly and the waiting room is comfortable and always has coffee and free WiFi. accommodating. Checking in and out moves quickly and the waiting room is comfortable and always has coffee and free WiFi. More

Aaron did a great job. Awesome customer service. He was knowledgeable and friendly, and made the experience a pleasant one. Awesome customer service. He was knowledgeable and friendly, and made the experience a pleasant one. More

Excellent service all around. Wait time is appropriate. Will arrange ride home if necessary. Comfortable waiting room. Wait time is appropriate. Will arrange ride home if necessary. Comfortable waiting room. More