Germain Nissan of Columbus

I needed something looked at on my car and instead of making me wait or asking me to schedule an appointment, Greg West immediately took care of it personally! Teonna Brooks had my receipt ready with a c making me wait or asking me to schedule an appointment, Greg West immediately took care of it personally! Teonna Brooks had my receipt ready with a cheerful smile and they had me on my way within minutes! Service like that is hard to find nowadays. Thanks Greg and Teonna! More

Good for nothing swindlers. Especially Carl Brown and Nathan, I believe his last name is Miller. Kept me from getting the car that I wanted and sold me a pile of junk that is al Especially Carl Brown and Nathan, I believe his last name is Miller. Kept me from getting the car that I wanted and sold me a pile of junk that is already falling apart that way they could both get commission. Stay away. More

I recently purchased a car from Germain Nissan Dealership on Morse Rd. on Dec 5th, a week into driving the car I started hearing an intermittent noise but was no certain about where it was coming from. I rep on Morse Rd. on Dec 5th, a week into driving the car I started hearing an intermittent noise but was no certain about where it was coming from. I reported the issue but since it didn't repeat itself while in the shop they told me to bring it back once it happened again. Within the week I had figured out what the issue was. I took up and was put into a rental. But then was told that it was not going to be fixed and covered by Germain Nissan Dealer and for me to call the sales dept for questions. I left a message but never heard back, after contacting the tech rep I was told it was not going to be covered because it is not life threatening nor does it happen all the time. The motor of the blower in my driver seat that is used to warm my seat may not be life threating, but it runs loud (when it does come on) and sounds dangerous for me to even use not to mention it must be about to go completely out. Listen, I just purchased a car for over $20K within 2 week time period after reporting it within the 1st week of my purchase only to be declined on the repair but told for another $800+ it can be fixed. I'm a single mother who (just) made a very big purchase and I would like all features in working order, who wouldn't. and I would also not to be taken advance of, I work hard enough for me money as major of us do. So why wouldn't you treat your customers right and have repeat business. More

Mike Banton is one of a kind. His level of professionalism is EXCELLENT! The care and concern he uses during each of my purchases/leases, is genuine and informative. professionalism is EXCELLENT! The care and concern he uses during each of my purchases/leases, is genuine and informative. More

I Trade my Sentra with Rogue at this dealership and took I Trade my Sentra with Rogue at this dealership and took it here for service. Had my best experience today when I went for routine oil change. I did I Trade my Sentra with Rogue at this dealership and took it here for service. Had my best experience today when I went for routine oil change. I did have a appointment but mistakenly I went one week before my appointment.Chris Daw told me I have to wait for 45 -60 minutes because schedule was full.When I was waiting around 35-40 minutes over there I got a message Green is great and your infection was all Green and Chris Daw came and show the services what they did today plan for next services . I was not expected I will got full FREE Services The Service Department always takes great care of my vehicle, and I always have a pleasant experience. I have complete trust in their evaluation of the services that need to be performed on my vehicle. After my service visit, I always feel confident that I am driving a safe car. The Germain Nissan employees are professional, knowledgeable, courteous, and always give quality service to their customers. I highly recommend the Germain Nissan Service Department to everyone! Thank you Germain Nissan More

I went there with a pre-approval in hand and both keys to my current trade in. I had gone to other dealerships and knew roughly what to expect money wise for my trade in. I told the salesman before we starte my current trade in. I had gone to other dealerships and knew roughly what to expect money wise for my trade in. I told the salesman before we started the process that the one requirement was my payoff. It’s within the trade in amount on kbb and nada. After running my credit he comes back and said we can only offer you 3k less than trade in. On a car with no accidents no dents and low mileage. Not to mention they ran my credit at more places other than my preapproval. Wasted 3 hours of my day to walk out of there because it was a giant ripoff. It would be hard to EVER earn my business back after having my time wasted. More

Outstanding service from their Service Department I ordered a bumper guard for a new Rogue that I purchased. Initially, there was a problem getting it installed properly. But Tracy Goleman (Assistan I ordered a bumper guard for a new Rogue that I purchased. Initially, there was a problem getting it installed properly. But Tracy Goleman (Assistant Service Manager), made sure things were done properly. She ordered another part, provided me a loaner vehicle, had the original guard removed, and had the new bumper guard installed. It looks great. Thanks Tracy for all your extra effort to be sure I was a satisfied customer. Randy More

Unethical and shady! I was looking to buy a new car last week. While browsing the internet on the Germain site, I came across the car I wanted, and at a price that had me I was looking to buy a new car last week. While browsing the internet on the Germain site, I came across the car I wanted, and at a price that had me absolutely thrilled. I went to the dealership with the webpage pulled up on my phone so that I could show them the car I wanted. I was ready to buy the car that night. I told the Donovan I was supposed to see Brandon. He came back and said Brandon was busy, so he would be helping instead. Brandon knew about the ad and the price. I had texted him about it. I showed Donovan the same ad BEFORE taking the test drive. He KNEW what was going on. The car was $23674. Donovan took me out and I test drove the car. I loved it. We went back inside to discuss the details, and he comes back and tells me the price on the website was incorrect. It was actually $25600. I told him that was unacceptable. It was on their site, and I wanted that price. I had shown him the picture! He told me there was no way they could honor that price. He said it was a mistake done by whoever does the webpage. I told him that I didn't care. That was not my problem. They wouldn't sell me the car at that price. I was enraged, and still am. I got a call from the sales manager the next day after I left him a message about their very shady dealings. He stated, like the salesperson did, that it was not possible to sell me that car at that price and that it was a mistake. They couldn't afford to lost money on the sale. I told him that wasn't my problem but he didn't care. So, now I'm doing what I told them I would do. I am warning everyone to avoid this dealership. Again, I showed them the price BEFORE test driving the car. They knew what I expected. And how unethical do you have to be to bait and switch like that? DO NOT TRUST THESE PEOPLE! Go to Nissan North instead. They were great. I got the car I wanted. And they treated me great! More

Decieved Purchased a used 2014 Pathfinder on 08/11/2017. Everything was believed to be well until after the fact. The finance man, LaDonshay Jackson, convinced Purchased a used 2014 Pathfinder on 08/11/2017. Everything was believed to be well until after the fact. The finance man, LaDonshay Jackson, convinced my wife and I to purchase a service contract at the time of sale. I refused many of his offers, for they all ended when the odometer met 100,000 miles. The vehicle already had 42,454 miles, no sane person would pay an additional $2683 to protect against radio failure right? Apparently, I would. Even my wife stated at the time that it would be a waste of money. I told him a service contract would only be worth it to me if it covered bumper to bumper everything for the next 100,000 miles, not 57,000. LaDonshay said, "well, lets try that." He typed away, filling in blanks on an electronic form then shared the results with me. $2683 for bumper to bumper coverage for the next 100,000 miles (term limit at 142,454 miles). I jumped on it, couldn't believe how little bumper to bumper coverage could be. He printed of the contract which states: TERM Plan Months:60 Plan Mileage:100,000. I questioned LeDonshay, (no where on the contract does it specify the terminology these few words mean, nor does it specify what is actually covered other than "Premier Care") to assure myself that what I had purchased gave me bumper to bumper coverage for the next 100,000 miles. He assured me it did. We were most pleased. About a week into ownership I had to install a new battery. Should have been covered, took receipt to Germain, have yet to get my money back on that. About a year into ownership needed to replace a broken interior door handle, not covered by warranty/service contract, no big deal. Took it to dealership in Missouri, where they informed me that our warranty/service contract ran out at 100,000 miles. I contacted LaDonshay at the time and he informed me that he did in fact see that we had come to an agreement for my assistance to 142,454 miles. I was irate, believing that I had been taken advantage of I used some language that would not fit in a business meeting. He turned it on me, and hung up. I was too angry to call back. Now, with 116,000 miles on the automobile, it needs repaired. I called LaDonshay today in an attempt to resolve the issue of a dealership other than Germain acknowledging my coverage. LaDonshay is adamant that I did in fact knowingly purchase/receive a warranty/service contract that ended at 100,000 miles (57,000 miles of radio coverage) for $2683! This is not what I was told. This is not what I believed. I was hoping LaDonshay would recognize that somewhere a mistake was made and that Germain would do what it could to help. He will not. I would have never increased the price of a car by nearly 12% for 57,000 miles worth of only electronics coverage. If no mistake was made, then my only conclusion is that we were purposefully deceived into increasing the amount of money financed by nearly 12%! Ridiculous...you've been warned. Wonder when I'll get that battery reimbursement... More

poor customer service poor customer support. i try to reach service manager, no response. then i called my sales executive and explained the problem. he try to transfer my poor customer support. i try to reach service manager, no response. then i called my sales executive and explained the problem. he try to transfer my call to general manager couple of times. no response. i will rate before one star More