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Germain Nissan of Columbus

Columbus, OH

4.7
432 Reviews

4300 Morse Rd.

Columbus, OH

43230

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Showing 432 reviews

August 03, 2023

They did a great job finding a front end noise and communication was very good! More

by Cellomom61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Device team there at 6 helped me with after hours pick up. Very helpful and answered my questions about 2024 options
Aug 04, 2023 -

Germain Nissan of Columbus responded

It was our pleasure to assist you! Thank you for choosing Germain Nissan and for sharing your experience. Drive safely until we see you again!

August 03, 2023

Only place we go to have our Nissan serviced. We drive almost two hours to get there and just like the service and car. More

by Durangomtnmomma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Banton
Aug 04, 2023 -

Germain Nissan of Columbus responded

We're so glad to be your go-to spot for Nissan service, even with the long drive! Thanks for trusting our team at Germain Nissan. Safe travels and see you next time!

August 01, 2023

Always professional and thorough. I wouldn’t go anywhere else! First class dealership and service department. More

by Eileen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Banton, LaDonshay Jackson
Aug 02, 2023 -

Germain Nissan of Columbus responded

Eileen, we're delighted to know you've had consistently positive experiences with our team at Germain Nissan. We appreciate your loyalty and look forward to serving you in the future!

July 17, 2023

I got a quote online for my car, The lady called and said Nissan would give me more for my car then it retailed at, because they really really wanted my car. When I got there with my voicemail and told the More

by scaud04
Sales Price Transparency
Trade-in Experience
Recommend Dealer
No
Employees Worked With
Na
Jul 25, 2023 -

Germain Nissan of Columbus responded

We never want to misinform or inconvenience our customers, so it's very disappointing to see we've let you down. I am so sorry for any mix-up on our end. I understand your frustration and that we've lost your future business, but your feedback will help us make improvements going forward, so thank you for sharing. If there's anything else you'd like to add, please reach out to me directly. Thank you, Joe Evener - General Manager - 614-383-4300

July 16, 2023

Germain did a great job fixing the brakes on my car. My car was repaired sooner than expected. They explained everything ahead of time. I always have a great experience with Germain. More

by rh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Jul 18, 2023 -

Germain Nissan of Columbus responded

Thank you for the positive review! We're glad to hear that Germain Nissan could provide you with excellent brake service and a great overall experience. If there's anything else we can do for you, please don't hesitate to reach out. Have a wonderful day!

July 11, 2023

Can always count on excellent service. Fair pricing and well trained mechanics. Have never had an issue. More

by Brigette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg in servive
Jul 11, 2023 -

Germain Nissan of Columbus responded

Brigette, thank you for the kind words! We're glad to hear that you can always count on excellent service and fair pricing at Germain Nissan. We appreciate your support and look forward to serving you in the future. Have a great day!

June 21, 2023

Amazing customer service and support! Service representative,Paul, went above and beyond to assist with auto GPS technical problem. Incredibly efficient and timely service! Thank you! More

by deecochran123
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Paul
Jun 21, 2023 -

Germain Nissan of Columbus responded

Your review is everything we hope to see! We're overjoyed Paul went the extra mile to demonstrate our commitment to customer service. Thank you for supporting Germain Nissan!

June 20, 2023

Greg was his usual self in his attention to detail and always keeps track of my car. I rely on him to take care of what I need. It is as though I have a personal valet. More

by kmcarter
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Greg
Jun 20, 2023 -

kmcarter responded

Greg is a star.

Jun 20, 2023 -

Germain Nissan of Columbus responded

We will be sure to pass along your kind words to Greg. Thank you for choosing Germain Nissan!

June 07, 2023

Daniel to sales person was honest and to the point on a vehicle sale. Finance was quick and personable. It did not take 6 hours to buy a car. Everyone in the dealership was kind and professional. It was re More

by John
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
LaDonshay Jackson
Jun 07, 2023 -

Germain Nissan of Columbus responded

We're thrilled to hear that Daniel and the team at Germain Nissan made your vehicle purchase such a positive and efficient experience! It's great to know that our finance team was able to provide personable service as well. Thank you for choosing us, we appreciate your business, John!

May 20, 2023

Brought in Murano . Engine light came on. I already had it diagnosed that oxygen sensor was bad. When brought it in I was told they had to run test. It would cost $169.9 More

by Obie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Banton
May 22, 2023 -

Germain Nissan of Columbus responded

Thank you for letting us know about your recent experience, and I'm sorry that it left you feeling disappointed with the price of our service. We strive to deliver top-quality service at a fair cost, and it's disappointing to learn that we've left the wrong impression. We will be sure to take your feedback into consideration as we move forward. If there is anything else you'd like to share, please don't hesitate to get in touch. Thank you, Chelsea Loar - Service Manager - 614-383-4321

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